Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.
Regards
Rose Tyler
Support staff
December 14, 2021 at 08:17
Hello,
Theme Options > Speed Optimization > Menu Dropdown Ajax Loading, Menu Cache, Static Blocks Cache > Off. Clear cache of browser/plugin and check then. Activate mentioned options once all changes to the header/menu will be done.
Could you provide temporary wp-admin access?
Was the header.php file re-written via the child theme? If so, edit the child theme header.php file, compare it with the existing parent theme header.php, and add the necessary changes that we did in the latest version.
Do you use cache plugin? Try to disable it and check then.
Regards
Rose Tyler
Support staff
December 13, 2021 at 10:22
Hello,
I’ve re-upload Core plugin and imported the demo. Check now. Let us know if you need any further assistance.
Custom header is used on the Home page, go to Theme options > Header builder > Multiple headers > edit header for the Front page. Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
Regards
Rose Tyler
Support staff
December 13, 2021 at 10:09
Thanks for the reply. What demo version do you want to install? Do you prefer Elementor of WPBakery?
Was XStore Core plugin installed successfully before the import?
Make sure that all 3rd party plugins are disabled before the import. Also, you do not need to install all bundled plugins from the start.
Demo content can be imported incorrectly in case a lot of 3rd party plugins were activated on the site before the import. In this case, provide temporary wp-admin access, we will help you.
It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.
Please do the reset and reply with temporary access here. What demo version do you want to install? Do you prefer Elementor of WPBakery?
Regards
Rose Tyler
Support staff
December 13, 2021 at 08:49
Hello,
Thanks for the reply. Please provide FTP access also. If you don’t know what is FTP then contact your hosting provider. They will give you access.
Regards
Rose Tyler
Support staff
December 13, 2021 at 08:31
Hello,
Theme Options > Header builder > Mobile menu > Extra Tab Content > None
Add the next code in Theme Options > Theme custom CSS:
.outofstock .button {
background-color: red !important;
border-color: red !important;
}
Do you use the Loco Translate plugin to translate the site? As we can see the button show not “Read more” text but the translation of it, so just change the translation text.
Regards
Rose Tyler
Support staff
December 13, 2021 at 08:21
Hello,
Do you use static block to create mega menu? Could you provide URL and temporary wp-admin access?
Theme Options > Woocommerce > Shop > Shop page layout > Show Products Toolbar On The Shop Page > Off. If this doesn’t work, contact support of Elementor Pro plugin.
Regards
Rose Tyler
Support staff
December 12, 2021 at 16:07
FTP directory is empty – https://prnt.sc/22rogqh Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.
1/ Check slider settings – https://prnt.sc/22rmre0
2/ Theme options > WooCommerce > Shop elements > Variation swatches > Swatch Position > Disable.
Also, check settings of the plugin – https://prnt.sc/22rmsg2
Regards
Rose Tyler
Support staff
December 12, 2021 at 13:27
Hello,
1/ FTP directory is empty. Provide us with FTP to your WP installation.
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
