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Issues after update WordPress, XStore Core and Xtore Theme

This topic has 12 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Julio C

Participant

December 8, 2021 at 15:23

Hi my friends,

There are 2 issues after updating the website to WordPress: 5.8.2, Xtore Core 4.0.10 and Xtore 8.0.10:

1) Non-responsive and non-proportional site
2) Error message when trying to access WP-admin (Fatal error: Out of memory)

More details in private area.

Thank you for your help

Please, contact administrator
for this information.

#311274 Copied Theme version: 8.0.10 WooCommerce version: 4.5.2

11 Answers

Olga Barlow

Support staff

December 8, 2021 at 18:07

Hello,

Provide us with WP Dashboard access to your staging site where you updated theme and plugin. We’ll check the issue in more detail.

Regards

#311302 Copied

Julio C

Participant

December 8, 2021 at 20:34

Hello,

Follow the login and password in private content area.

Note: WP Dashboard is not working well after update.

Regards

Please contact administrator
for this information.

#311330 Copied

Olga Barlow

Support staff

December 9, 2021 at 11:57

Hello,

Provide us with FTP access. We can do nothing without it because of memory error.

Regards

#311400 Copied

Julio C

Participant

December 9, 2021 at 12:32

Hello,

Follow the FTP login and password in private content area.

Regards

Please contact administrator
for this information.

#311405 Copied

Olga Barlow

Support staff

December 9, 2021 at 14:37

Hello,

Memory error is not related to theme update but to server settings because it appears even with the Storefront theme https://recordit.co/ydtxIfuVhp
So, contact your hosting provider and ask to update PHP to version 7.4 and increase PHP memory limit to 128M or 256M.

Regards

#311422 Copied

Julio C

Participant

December 9, 2021 at 15:54

Hello,

I am using current PHP version: 7.4 (current) and memory_limit: 768M. Is there other memory configurantion?

Regards

#311443 Copied

Julio C

Participant

December 10, 2021 at 03:58

Hello,

I changed to another server/host and the issue 2 below was resolved. I need your help about issue 1).

1) Non-responsive and non-proportional site
2) Error message when trying to access WP-admin (Fatal error: Out of memory) – ok, was resolved.

Follow the login and password in private content area.

Thanks for your help.

Please contact administrator
for this information.

#311460 Copied

Julio C

Participant

December 10, 2021 at 15:50

Hello Olga.

Do you have any answers?

Regards.

#311513 Copied

Rose Tyler

Support staff

December 11, 2021 at 10:58

Hello,

Sorry for the delay in answering.
Please describe the problem in more detail with screenshots. You can use Lightshot screenshot tool to share your screenshots.

Regards

#311582 Copied

Julio C

Participant

December 11, 2021 at 14:29

Hi,

After updating the staging site, the layout was defaced. You can compare the two sites by visiting them. Look private content area for more details.

Thank you.

Regards

Please contact administrator
for this information.

#311606 Copied

Rose Tyler

Support staff

December 11, 2021 at 15:12

Hello,

Clear cache and check now. What was done to fix the problem: XStore > Theme Options and clicked Save Changes.

Regards

#311609 Copied
Tagged: issues, support, theme, update, woocommerce, wordpress, xstore
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Issues after update WordPress, XStore Core and Xtore Theme

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