Can’t install licence to start getting updates

This topic has 11 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: Shoja
    Shoja
    Participant
    December 12, 2021 at 12:58

    i have just bought a new licence and i want to add it to my account which was expired long time a go and i’m deactivating the old licences to add new one but it wont deactivated so how can i add new licence to it?

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2021 at 13:12

    Hello,

    Thanks for contacting us.
    Could you provide screenshots or a video of the problem?

    Regards

    Avatar: Shoja
    Shoja
    Participant
    December 12, 2021 at 14:10

    can i know how can i add the licence first?
    this is where i cant deactivate to add new licence

    https://drive.google.com/file/d/1_fDviWwnVDQcRaFBPdBVrxr5218plRbB/view?usp=sharing

    Avatar: Shoja
    Shoja
    Participant
    December 12, 2021 at 14:15

    deactivate

    Avatar: Shoja
    Shoja
    Participant
    December 12, 2021 at 14:15
    Avatar: Shoja
    Shoja
    Participant
    December 13, 2021 at 13:12

    any update?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 13, 2021 at 13:25

    Hello,

    You used nulled version of theme as we can see from the screenshot. Press Deactivate button and then activate theme using your license.

    Besides, you use the out of date version of theme. I would recommend you to provide us with WP Dashboard and FTP access to your site to help you with theme update to avoid issues after update.

    Regards

    Avatar: Shoja
    Shoja
    Participant
    December 13, 2021 at 15:38

    i cant deactivate it to install the new licence thats the issue i’m facing.
    i will send you credentioals please check it from your side,

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 13, 2021 at 16:14

    Hello,

    Theme and plugins updated and reactivated.

    Regards

    Avatar: Shoja
    Shoja
    Participant
    December 14, 2021 at 13:58

    Thank you
    i gave you the wrong link.
    its supposed to be v1.aboutsomething.online and credentioals are same

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2021 at 17:33

    Hello,

    Done.

    Regards

  • Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Can’t install licence to start getting updates’' has been successfully resolved, and the topic is now closed for further responses

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