Page 860 – 8theme.com

Forum Replies Created

Viewing 30 posts - 25,771 through 25,800 (of 68,231 total)

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Rose Tyler

Support staff

June 30, 2022 at 13:43

Hello,

I do not see the problem – https://prnt.sc/tergwpfvuDwX > https://prnt.sc/0uzkhOBfFMW7 Please clear cache and check the product one more time.

Regards

#327783 Copied In reply to: Frequently Bought Together Feature not reflecting

Rose Tyler

Support staff

June 30, 2022 at 13:39

Helo,

Temporarily disable CDN and cache plugin, clear cache of your browser and check then.

Regards

#327782 Copied In reply to: Grocery Market Does Not Look The Same As Demo

Rose Tyler

Support staff

June 30, 2022 at 13:38

Hello,

Please check screenshot from the Private Content area

Regards

Please contact administrator
for this information.

#327781 Copied In reply to: Header not displaying on website or xstore customizer.

Rose Tyler

Support staff

June 30, 2022 at 13:36

Hello,

Check Shop page now. Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then content will be displayed just fine.

Site Width you can change via Theme Options > General.

could you tell me why ( or fix ) the main page, when you initially load the page, it has to stretch to cover the complet page, is there a way for the homepage to be full page at the bigginning? It’s related to the speed of the scripts loading. Elementor and our theme use scripts to make full-width row, and apply styles, so it does not display like full width till the necessary scripts loaded. You can enable site preloader (Theme Options > General) to hide that effect or try to speed up the scripts loading using cache plugin, improve server speed settings.

Regards

#327779 Copied In reply to: problems updating after modifications. Updates don’t show on site

Rose Tyler

Support staff

June 30, 2022 at 13:26

Hello,

1/ https://prnt.sc/guLF6QUHGB_U > https://prnt.sc/AnbZ3RaXP98K
2/ Add translation here https://prnt.sc/RKlM0_UPhTnP
Both tests come from additional plugins on your site, so contact support of plugins next time.

Regards

#327778 Copied In reply to: I’m stuck here, I can’t change the text here, please help

Rose Tyler

Support staff

June 30, 2022 at 13:11

Hello,

Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue with My account links when the Storefront theme is enabled?
It looks like the problem is independent of the theme, and should be solved from the server side or by WooCommerce support. Let us know the result of test to confirm it.

Regards

#327775 Copied In reply to: Problems setting up Woocommerce pages and linking correctly.

Rose Tyler

Support staff

June 30, 2022 at 13:03

Hello,

Please try code from this topic – https://www.8theme.com/topic/make-the-elementor-products-widget-the-same-height/

Regards

#327773 Copied In reply to: product not showing equal height and product button are missing some part down

Rose Tyler

Support staff

June 30, 2022 at 12:54

Hello,

Check the next screenshots 1/ https://prnt.sc/97XqzXPRqjwU
2/ https://prnt.sc/eLR7CVjm6San
Clear cache of your browsers, cache of plugin and CDN cache, then check the result.

Regards

#327771 Copied In reply to: Grocery Market Does Not Look The Same As Demo

Rose Tyler

Support staff

June 30, 2022 at 12:48

Hello,

1/ After the update it will work fine, because the code should not disappear.
2/ Solo che ora non mi aggiunge più il campo di personalizzazione che c’è nella pagina del prodotto. C’è la possibilità che il cliente, con un sovrapprezzo, possa aggiungere un testo personalizzare il prodotto ma ora con la modifica che hai fatto non riporta più nel carrello la modica e non cambia più il prezzo. – Do you use an adtional plugin there? If so, then try to disable “AJAX Add To Cart For Simple And Variable Products” via Theme Options > WooCommerce > Single Product page > Single product layout, but in this case, you will not have the “Added to cart” popup – https://prnt.sc/dgK5jlZFsexh
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

Regards

#327770 Copied In reply to: Problema con menu da cellulare che non apre le sottopagine

Rose Tyler

Support staff

June 30, 2022 at 12:38

Hello,

Are you able to Edit the Front page header?
Is there anything else we can help you with?

Regards

#327762 Copied In reply to: No menu on mobile home page blah blah blah blah

Rose Tyler

Support staff

June 30, 2022 at 10:49

Hello,

Do you want to change size here https://prnt.sc/ZuVa2Juv9_RU ? Go to Static blocks > edit menu static blocks using Elementor ( https://prnt.sc/HCUvZNwhO7KX > https://prnt.sc/mlB9v6YV-rMd ) change font-size https://prnt.sc/qcz82hkLCiTC

Regards

#327675 Copied In reply to: Grocery Market Does Not Look The Same As Demo

Rose Tyler

Support staff

June 30, 2022 at 10:43

Hello,

Check now – https://prnt.sc/GeN7RmzRopFg (Sales Booster > 4. Cart / Checkout > https://prnt.sc/TTw3aaoSKM8m )

Regards

#327674 Copied In reply to: I am Getting below error in cart page, I tried but no solution found

Rose Tyler

Support staff

June 30, 2022 at 10:38

Hello,

Thanks for the reply.
I was able to log in, but can’t check pages, for example, Home page is displayed – https://prnt.sc/nXrfNKvxFtkL and account page – https://prnt.sc/66Sf5jlCdVOh

Regards

#327672 Copied In reply to: Problems setting up Woocommerce pages and linking correctly.

Rose Tyler

Support staff

June 30, 2022 at 10:36

Hello,

There is no such option and it can’t be done just by CSS, unfortunately.
You can submit a request here – https://www.8theme.com/taskboard/

Regards

#327669 Copied In reply to: Changing Shop Product Display to show brand logo rather than name

Rose Tyler

Support staff

June 30, 2022 at 10:32

Hello,

We are glad that you sorted it out.

Regards

#327668 Copied In reply to: Images are being compressed once uploaded

Rose Tyler

Support staff

June 30, 2022 at 10:28

Hello @Sakis K,

Please submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#327667 Copied In reply to: Landing page with critical error on mobile

Rose Tyler

Support staff

June 30, 2022 at 10:26

Hello,

Please check credentials – https://prnt.sc/UpUvovLPq7zr

Regards

#327666 Copied In reply to: I’m stuck here, I can’t change the text here, please help

Rose Tyler

Support staff

June 30, 2022 at 10:25

Hello,

We can’t open your site. Is there any restriction by ip or something else? Please check.

Regards

#327665 Copied In reply to: Checkout page for elementor do no work properly

Rose Tyler

Support staff

June 30, 2022 at 10:21

Hello,

Clear cache and check now, code was added via your child theme https://prnt.sc/GFa59JfI3-Z0

Regards

#327664 Copied In reply to: Using Woocommerce search filters but they are not displaying properly

Rose Tyler

Support staff

June 30, 2022 at 10:19

Hello,

When did variations work fine as you expected? Our changes can’t affect them.
The plugin you are using does not replace the featured image, just slide images – https://demo.getwooplugins.com/woocommerce-variation-swatches/product/slim-ring-18k https://demo.getwooplugins.com/woocommerce-variation-swatches/product/sisu-bravado-bq1/ https://demo.getwooplugins.com/woocommerce-variation-swatches/product/nike-air-vapormax-plus-group/
Sorry, but we are not responsible for the work of 3rd party plugins.

Regards

#327663 Copied In reply to: One important feature missing for my particular use

Rose Tyler

Support staff

June 30, 2022 at 10:14

Hello,

Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#327662 Copied In reply to: Header not displaying on website or xstore customizer.

Rose Tyler

Support staff

June 30, 2022 at 10:12

Hello,

Sorry for the delay in answering.
With the credentials you provided we can’t access Dashboard, when entering /wp-admin it redirects to frontend of My account page. Please check.

Regards

#327660 Copied In reply to: problems updating after modifications. Updates don’t show on site

Rose Tyler

Support staff

June 30, 2022 at 10:08

Hello,

Please clear cache and check now.

Regards

#327658 Copied In reply to: I got an error when updating themes and plugins

Rose Tyler

Support staff

June 30, 2022 at 10:01

Hello,

Have you changed wp-admin access? We can’t log in. Please provide access.

Regards

#327657 Copied In reply to: Grocery Market Does Not Look The Same As Demo

Rose Tyler

Support staff

June 30, 2022 at 09:58

Hello,

https://ibb.co/fYh0BLG – Example for a words that I cannot change their fonts – Theme Options > Breadcrumbs > Breadcrumbs Font and Breadcrumbs Title Font
Provide more examples, so we can guide you.

Regards

#327656 Copied In reply to: I don’t find a way to change/edit a few fields in the website

Rose Tyler

Support staff

June 30, 2022 at 09:52

Hello,

Thanks for contacting us.
Our theme is fully compatible with WooCommerce.
With the access you provided we can’t check frontend of your site, please check https://prnt.sc/66Sf5jlCdVOh

Regards

#327654 Copied In reply to: Problems setting up Woocommerce pages and linking correctly.

Rose Tyler

Support staff

June 30, 2022 at 09:44

Hello,

Sorry for the delay in answering.
We can’t connect FTP – https://prnt.sc/U3_6YB5e9Gby Please check.
If your site is live, create a staging site (full copy of the existing one), so we can do tests there without affecting your business.

Regards

#327653 Copied In reply to: One important feature missing for my particular use

Rose Tyler

Support staff

June 30, 2022 at 09:38

Hello,

Thanks for using our theme and for contacting us.
Please provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#327651 Copied In reply to: Mega menu does not show in the bottom Header

Rose Tyler

Support staff

June 30, 2022 at 09:16

Hello,

Thanks for the reply.
1/ Go to Theme Options > Header builder > add elements into the header content (here you can find videos about header builder https://www.youtube.com/c/8theme/videos ) or import a header via Header Builder > Header templates > Ready To Go Headers
2/ Add elements into the Header builder, for example, https://prnt.sc/BO1BSTjcQiqC https://prnt.sc/b4ViD2sogMKO
This panel – https://prnt.sc/q5olmY9_7cOT was created just for demo.
3/ Try to disable Breadcrumbs via Theme options > Breadcrumbs > Breadcrumbs Type OR go to Dashboard > Pages > edit page > [8theme] Layout options > Breadcrumbs Style > Disable.
If this is not what you are looking for, provide us with screenshots for a better understanding. You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
4/ Check your custom CSS code in Theme Options > Additional CSS area
5/ Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

#327650 Copied In reply to: Theme setup switching from my old active theme

Rose Tyler

Support staff

June 30, 2022 at 08:56

1/ Sorry, but your question is unclear to me. Does the code work fine?
2/ Clear cache and check now – https://prnt.sc/dgK5jlZFsexh

Regards

#327647 Copied In reply to: Problema con menu da cellulare che non apre le sottopagine
← 1 2 3 … 859 860 861 … 2,273 2,274 2,275 →

Viewing 25,800 results - 25,771 through 25,800 (of 68,231 total)

Viewing 30 posts - 25,771 through 25,800 (of 68,231 total)

← 1 2 3 … 859 860 861 … 2,273 2,274 2,275 →

Forum Replies Created

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