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Landing page with critical error on mobile

This topic has 17 replies, 4 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Teal

Participant

March 16, 2022 at 10:14

Hi There,

We have created a landing page for a product on our site https://paddleandsurf.co.uk/legacy-solair-isup
which works fine on desktop, but on mobile it has a critical error page and doesn’t display properly.

I have discovered that it is the Woo Product page element causing the error, as if I disable that row, the rest of the page displays correctly.

I have tried various settings but can’t find out how to make it work.

Do you know a way I can fix this?

I have added admin ldetails in the private area

Thanks

Please, contact administrator
for this information.

#319685 Copied Theme version: 8.1.1

16 Answers

Rose Tyler

Support staff

March 16, 2022 at 13:54

Hello,

At first sight, we do not see the problem on your site from mobile. Please describe it in more detail. Provide us with screenshots and temporary FTP access also.

Regards

#319715 Copied

Teal

Participant

March 17, 2022 at 09:15

Hi,

Sorry I had disabled the row with the Product element within the page to see it working. I have now re-enabled it so you can see the issue.

Thanks

Guy

Please contact administrator
for this information.

#319811 Copied
Rose Tyler

Support staff

March 17, 2022 at 09:26
Hello,

Thanks for the reply.
We do not see the error still. Could you provide a screenshot?
We can’t connect –
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check. Do you have any limits for connections from other countries?

Regards
#319813 Copied
Teal

Participant

March 17, 2022 at 09:42

Hi There,

The settings in Filezilla are – as the print screen in private area and the password is correct. I’m not aware of any country restrictions so should be fine.

Screen shots from a mobile for the error are-
https://prnt.sc/LLEnUDcquwcg
https://prnt.sc/sqkze7eoJL9c

It only causes the error on actual mobile, it is OK when I re-size screen to mobile in desktop browser.

Please let me know if you have any more questions.

Thanks

Please contact administrator
for this information.

#319815 Copied

Rose Tyler

Support staff

March 17, 2022 at 10:04

Hello,

https://gyazo.com/604a0c7191d34561665f109f127d5e75 – error comes from the plugin you can see on the screenshot. We’ve disabled the plugin. Please clear cache and check. Contact support of that plugin or check settings by yourself.

Regards

#319818 Copied

Teal

Participant

March 17, 2022 at 10:09

Hi There,

The error is still happening on mobile. I have cleared cache on browser and in wordpress.

Did you disable the whole of Jetpack or just the Woocommerce analytics module?

Thanks

Guy

#319819 Copied

Rose Tyler

Support staff

March 17, 2022 at 10:20

Hello,

We checked from different devices, there is no error now. Try to check from another browser.
whole Jetpack plugin

Regards

#319821 Copied

Rose Tyler

Support staff

March 17, 2022 at 10:22

Here is a video – https://dropmeafile.com/#3776ee8062

Regards

#319822 Copied

Teal

Participant

March 17, 2022 at 10:22

OK, thanks it is working now. I will contact Jetpack.

Thanks for your help.

#319823 Copied

Rose Tyler

Support staff

March 17, 2022 at 10:31

You’re welcome! Have a nice day!

Regards

#319824 Copied

Teal

Participant

May 11, 2022 at 15:25

Hi YThere, I want to submit a new support ticket, but there is no option to. I had 260 days left on the licence, but didn’t know why I could not submit a ticket. I purchased more, it now says more tha n 1 year, but I still can not submit a support ticket. Please help.

Regards

Guy

#323661 Copied

Olga Barlow

Support staff

May 11, 2022 at 15:57

Hello,

What error do you get while pressing the “Submit request” button? Could you, please, provide a screenshot of the video of the error message that you get?

Regards

#323663 Copied

Teal

Participant

May 11, 2022 at 16:20

I there, the button seems to work now, sorry to trouble you.

Thanks

Guy

#323667 Copied

Olga Barlow

Support staff

May 11, 2022 at 16:28

Hello,

Glad to hear that.

Regards

#323670 Copied

Sakis K

Participant

June 30, 2022 at 08:12

Hi, I have the site ifoodsuppliers.gr and I have the same problem in mobile
My site is OK in desktop but it has a message for a critical error in mobile version.
I have alreade deactivated jetpack plugin.
I have a very few plugins and I don;t know where is the problem.

Could you help me please?

Sakis

#327636 Copied

Rose Tyler

Support staff

June 30, 2022 at 10:28

Hello @Sakis K,

Please submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#327667 Copied
Tagged: critical error, landing page, mobile error, persuasive, template, woocommerce, wordpress
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