Page 856 – 8theme.com

Forum Replies Created

Viewing 30 posts - 25,651 through 25,680 (of 68,231 total)

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Rose Tyler

Support staff

July 4, 2022 at 12:48

Hello,

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#328608 Copied In reply to: Demo versions of vendor pages layout don’t work

Rose Tyler

Support staff

July 4, 2022 at 12:47

Hello,

Go to Settings > General > Site Language > select your language.
Go to Loco translate > Themes > XStore > edit translation > find strings and add translation manually, do the same for XStore Core plugin and WooCommerce. We provide the possibility to translate, not a fully ready translation.

Regards

#328607 Copied In reply to: Loco translate doesn’t translate text to Armenian language

Rose Tyler

Support staff

July 4, 2022 at 12:37

Hello,

Sorry for the delay in answering.
https://prnt.sc/JFb0AokazfPU – please add this ip also – 176.98.70.171
Let’s solve your questions step by step finished but not a list of 10 questions because they make a mess and we don’t understand which question is done and which one isn’t. Please post all questions separately via different topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , different members of our support team will work on them, so answers will be faster to separate topics. We hope for your understanding.

Regards

#328606 Copied In reply to: Theme setup switching from my old active theme

Rose Tyler

Support staff

July 4, 2022 at 12:28

Hello,

Fixed. Clear all cache and check now.
Waiting for your reply

Regards

#328605 Copied In reply to: mpc massive plugin error and unreachable site

Rose Tyler

Support staff

July 4, 2022 at 12:14

Hello,

You’re welcome!
If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Regards

#328602 Copied In reply to: How to assign Static Blcok to the website Main Menu

Rose Tyler

Support staff

July 4, 2022 at 12:06

Hello,

Please check this video https://gyazo.com/1c5ec720bc28ba5da901f1b650bb5338

Regards

#328582 Copied In reply to: How to assign Static Blcok to the website Main Menu

Rose Tyler

Support staff

July 4, 2022 at 12:04

Hello,

Try to disable this plugin https://prnt.sc/jvQ9rTEGqzed and check then. If it helps, contact support of the plugin to get assistance.

Regards

#328581 Copied In reply to: Checout page Billing and Shipping forms overlapping

Rose Tyler

Support staff

July 4, 2022 at 12:02

Hello,

You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here.
Describe the situation and desired result in more detail, please.
Also, provide URL of your site and temporary wp-admin access.

Regards

#328580 Copied In reply to: Demo versions of vendor pages layout don’t work

Rose Tyler

Support staff

July 4, 2022 at 11:59

Hello,

Thanks for contacting us.
Provide temporary wp-admin access, so we can take a closer look.

Regards

#328579 Copied In reply to: Loco translate doesn’t translate text to Armenian language

Rose Tyler

Support staff

July 4, 2022 at 10:34

Thanks for understanding.

Regards

#328572 Copied In reply to: Category page – First product line aren’t always full.

Rose Tyler

Support staff

July 4, 2022 at 10:33

We checked your web-site and didn’t find any issues with shifted grid https://prnt.sc/HYaZmsp203FP
Did you change the content ? If so, then we can’t fix it because we don’t see any issues.
Could you revert the content back or create a new page with the problem to show our developers the issue and we will try to fix it ?

Regards

#328571 Copied In reply to: Check the screen shoot

Rose Tyler

Support staff

July 4, 2022 at 10:05

Hello,

It seems can’t be fixed, unfortunately. You need to select:
1/ change “Apart from Products” to “Merged with Products” for Categories Appearance via Theme options > WooCommerce > Product catalog
2/ add additional 1 or 2 un-empty categories to fix the grid.

Regards

#328541 Copied In reply to: Category page – First product line aren’t always full.

Rose Tyler

Support staff

July 4, 2022 at 08:15

Hello,

1/ We’ve tried to disable YITH WooCommerce Ajax Product Filter Premium plugin – https://prnt.sc/r6gGz7WvswRy but it is visible on the frontend still – https://prnt.sc/z9owhU7IjMV0 , so there is a cache of some sort that we can’t clear. Please check
2/ Do you face the problem with the sidebar icon on any of our demos?
We can see a lot of additional customization and plugins on your site, and the reason for the problem can be there.
Do you have the mentioned issue when parent theme is activated on your site?

Regards

#328235 Copied In reply to: Off-canvas sidebar icon barely clickable

Rose Tyler

Support staff

July 4, 2022 at 07:44

Hello,

We can connect now, thanks. I will let you know once our developer checks the problem with the critical error on mobile.

Regards

#328232 Copied In reply to: Private conent for Critical Error in my mobile page

Rose Tyler

Support staff

July 4, 2022 at 07:42

Hello,

Do you mean background image of slide? I found the following guide that might help you: https://www.sliderrevolution.com/documentation/slide-background https://www.sliderrevolution.com/documentation/responsive-setup
And https://prnt.sc/KZm09LLij1my read more https://www.sliderrevolution.com/documentation/module-layout/

Regards

#328231 Copied In reply to: Slider image is cropped in mobile view, but visible in desktop view.

Rose Tyler

Support staff

July 4, 2022 at 07:27

Hello,

Please provide FTP access also.

Regards

#328230 Copied In reply to: Lazy load pagination not working in ajax product tab element

Rose Tyler

Support staff

July 4, 2022 at 07:26

Hello,

Please provide FTP access also.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#328229 Copied In reply to: Check the screen shoot

Rose Tyler

Support staff

July 4, 2022 at 07:05

Hello,

3/ When you face the problem and then click reload the page, it is the same?
Maybe after solving the error 500 from server-side it will be solved also.
Meanwhile, try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

#328226 Copied In reply to: sometimes error 500, elementor not load pages

Rose Tyler

Support staff

July 4, 2022 at 07:01

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide temporary wp-admin and FTP access.

Regards

#328225 Copied In reply to: theme customization not loading works when main theme is activated

Rose Tyler

Support staff

July 4, 2022 at 06:58

Hello,

Thanks for contacting us.
I’ve passed your question to one of our developers. I will let you know once get an answer. Please be patient

Regards

#328224 Copied In reply to: My Single Product Page is broken since I changed width of Gallery

Rose Tyler

Support staff

July 4, 2022 at 06:50

Hello,

Thanks for contacting us.
Try to activate the theme now

Regards

#328223 Copied In reply to: i want to use for new domain. You have reached the activation number limit

Rose Tyler

Support staff

July 4, 2022 at 06:46

Hello,

Go to Elementor > Post types > enable editor for static blocks, then edit static block using Elementor. If this is not what you are looking for, please describe your request in more detail.

Regards

#328219 Copied In reply to: How to add links to static block menu items?

Rose Tyler

Support staff

July 3, 2022 at 19:12

Hello,

Translated via the child theme by custom code. Clear cache and check now

Regards

#328201 Copied In reply to: Issue with translation of Mobile Panel –

Rose Tyler

Support staff

July 3, 2022 at 19:10

Hello,

You can activate the theme now.

Regards

#328200 Copied In reply to: purchase code not verifying after reset database

Rose Tyler

Support staff

July 3, 2022 at 16:06

Hello,

1/ What errors in the server error logs do you get while facing error 500 ? If you get the 500 error in the browser then should be some error in the server error log. Contact your hosting provider to get more information about that. They should be able to guide you and tell you what happens. I suppose that you reach some server limit and it caused the problem.
2/ I can edit pages using Elementor – https://prnt.sc/2LbhJKrtnyPC https://prnt.sc/JHJXZ57kr6fw Do you have the problem on a particular page only? Try to clear cache of browser and disable extensions of your browser and check the editor then.
3/ Changed it in the translation of the theme via Loco Translate. Please clear all cache including CDN cache, before checking the result.

Regards

#328192 Copied In reply to: sometimes error 500, elementor not load pages

Rose Tyler

Support staff

July 3, 2022 at 15:49

Hello,

Thanks for the reply. I’ve passed your question to one of our developers. I will let you know once get an answer. Please be patient

Regards

#328191 Copied In reply to: mpc massive plugin error and unreachable site

Rose Tyler

Support staff

July 3, 2022 at 15:27

Hello,

Thanks for the reply. I’ve passed this issue to our dev team. They will check it and give an answer after the weekend. Please be patient

Regards

#328188 Copied In reply to: Category page – First product line aren’t always full.

Rose Tyler

Support staff

July 3, 2022 at 14:56

Hello,

It seems the problem is related to “Apart from Products” Categories Appearance. Please provide FTP access, so one of our developers may check the problem more deeply.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#328186 Copied In reply to: Category page – First product line aren’t always full.

Rose Tyler

Support staff

July 3, 2022 at 14:16

Hello,

Did you make changes in files that may affect the products grid?
Provide temporary wp-admin access, so we can take a closer look.

Regards

#328184 Copied In reply to: Category page – First product line aren’t always full.

Rose Tyler

Support staff

July 3, 2022 at 14:06

Hello,

There are no specific settings from our theme side for this, so check docs/contact support of WordPress.

Regards

#328183 Copied In reply to: I need some changes in social media sharing products
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Viewing 25,680 results - 25,651 through 25,680 (of 68,231 total)

Viewing 30 posts - 25,651 through 25,680 (of 68,231 total)

← 1 2 3 … 855 856 857 … 2,273 2,274 2,275 →

Forum Replies Created

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