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Sometimes error 500, elementor not load pages

This topic has 5 replies, 2 voices, and was last updated 1 years, 9 months ago ago by jrmik

jrmik

Participant

July 3, 2022 at 15:42

Hello,
i have problem since few months with this website.
1. Sometimes the site do not load and returns error 500.
2. Also the elementor not load on pages – i can not make modification (i have reinstalled it a while ago).
3. The slider on main site (NOWOŚCI) has products polish name in 2 places “produckty” instead of “produkty”- (link to issue:
https://prnt.sc/W64GYookAcQA)
elementor error link: https://prnt.sc/xXD6jupAz_VD

Thanks!

Please, contact administrator
for this information.

#328189 Copied Theme version: 8.2.2 WooCommerce version: 6.6.1

4 Answers

Rose Tyler

Support staff

July 3, 2022 at 16:06

Hello,

1/ What errors in the server error logs do you get while facing error 500 ? If you get the 500 error in the browser then should be some error in the server error log. Contact your hosting provider to get more information about that. They should be able to guide you and tell you what happens. I suppose that you reach some server limit and it caused the problem.
2/ I can edit pages using Elementor – https://prnt.sc/2LbhJKrtnyPC https://prnt.sc/JHJXZ57kr6fw Do you have the problem on a particular page only? Try to clear cache of browser and disable extensions of your browser and check the editor then.
3/ Changed it in the translation of the theme via Loco Translate. Please clear all cache including CDN cache, before checking the result.

Regards

#328192 Copied

jrmik

Participant

July 3, 2022 at 16:59

1. I will contact hosting provider
2. Thanks
3. I have still problem with loading of left menu panel in elementor on each page (also NOWOŚCI), the cache is cleared, with flush DNS also, incognito mode in Firefox and Chrome, on diferent users on Windows 10.
https://prnt.sc/Qs0u7se7F0GG
its the same on my phone with android, still loading in firefox incognito mode:
https://prnt.sc/T21Eh34ZlD2C

#328195 Copied

Rose Tyler

Support staff

July 4, 2022 at 07:05

Hello,

3/ When you face the problem and then click reload the page, it is the same?
Maybe after solving the error 500 from server-side it will be solved also.
Meanwhile, try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

#328226 Copied

jrmik

Participant

July 4, 2022 at 11:06

Hi, I had to increase hosting php memory limit to 512M, now elementor panel works. Thanks!

#328576 Copied
Tagged: elementor, error 500, load pages, themes, woocommerce, wordpress
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Sometimes error 500, elementor not load pages

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