This topic has 8 replies, 2 voices, and was last updated 1 year, 7 months ago ago by Rose Tyler
theme customization stuck in a loading
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide temporary wp-admin and FTP access.
All Plugins have been disable but still have the same users problems
add our staging site info
https://prnt.sc/9y_3DgddV0Dg – please check permissions
sorry i removed
Do not save Theme Options like a Draft https://prnt.sc/2yuFtxZhQB9q . Also, we would recommend you to update the theme and Core plugin. Do the update on staging site first and do not update the Core before the theme update
what did you do to fix it. so i can do the same on the main site.
but also added the access
Follow next steps:
– go to Plugins > disable XStore Core plugin
– go to Appearance > Customize > https://prnt.sc/2yuFtxZhQB9q select Publish action and Publish, close settings
– go to Plugins > activate XStore Core plugin
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