Theme customization not loading works when main theme is activated

This topic has 8 replies, 2 voices, and was last updated 1 year, 7 months ago ago by Rose Tyler

  • Avatar: mo
    mo
    Participant
    July 4, 2022 at 04:00

    theme customization stuck in a loading

    https://imgur.com/a/UndlKHw

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2022 at 07:01

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If this doesn’t help, provide temporary wp-admin and FTP access.

    Regards

    Avatar: mo
    mo
    Participant
    July 5, 2022 at 14:06

    All Plugins have been disable but still have the same users problems

    add our staging site info

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2022 at 14:12

    https://prnt.sc/9y_3DgddV0Dg – please check permissions

    Regards

    Avatar: mo
    mo
    Participant
    July 5, 2022 at 14:13

    sorry i removed

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2022 at 14:21

    Hello,

    Do not save Theme Options like a Draft https://prnt.sc/2yuFtxZhQB9q . Also, we would recommend you to update the theme and Core plugin. Do the update on staging site first and do not update the Core before the theme update
    https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update

    Regards

    Avatar: mo
    mo
    Participant
    July 5, 2022 at 14:28

    what did you do to fix it. so i can do the same on the main site.

    but also added the access

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2022 at 15:56

    Follow next steps:
    – go to Plugins > disable XStore Core plugin
    – go to Appearance > Customize > https://prnt.sc/2yuFtxZhQB9q select Publish action and Publish, close settings
    – go to Plugins > activate XStore Core plugin

    Regards

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