my site negozioanimalionline.it has been using xstore animal for 3-4 weeks.
Recently the site is experiencing slowdowns in the display of both the backend (admin) and the frontend (user).
These slowdowns last about 40-60 seconds and cause the site to be unreachable.
The “unreachability” is also verified through google pagespeed insights https://prnt.sc/8N-ugSPZaRYK
I contacted the server giving the exact times of the blocks.
The technicians found that at those times there were errors generated by the mpc-massive https://prnt.sc/b9mZHJZyMU0U
These blocks are repeated frequently throughout the day.
The inaccessibility of the site is a very serious thing for an e-commerce but it is even more serious because the “unreachability” causes penalties by google and negatively affects indexing.
I tried to disable mpc plugin but it generates errors in the layout of the frontend of the site (mpc plugin code all over the place) and it is not acceptable.
I ask for your help.
Thanks for using our theme.
Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
hi Rose, thank you for reply.
I have sent the data you asked me to in the private area.
Thanks for the reply. I’ve passed your question to one of our developers. I will let you know once get an answer. Please be patient
Fixed. Clear all cache and check now.
Waiting for your reply
thank you Rose.
At first use everything seems fine. I will work on it in the next few days for a more in-depth verification.
Could you tell us how did you solve? It might be useful to some other user.
The error was in the plugin, we will contact their support, to fix it globally.
The situation seemed resolved yesterday. Today i’m working on the site but unfortunately i see that it hasn’t changed. Same problems perhaps even more frequent than before and longer “unreachable” times.
Can you solve pls?
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