Mpc massive plugin error and unreachable site

This topic has 11 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: vuvuvu
    vuvuvu
    Participant
    July 2, 2022 at 19:33

    Hi Sir,
    my site negozioanimalionline.it has been using xstore animal for 3-4 weeks.
    Recently the site is experiencing slowdowns in the display of both the backend (admin) and the frontend (user).
    These slowdowns last about 40-60 seconds and cause the site to be unreachable.
    The “unreachability” is also verified through google pagespeed insights https://prnt.sc/8N-ugSPZaRYK
    I contacted the server giving the exact times of the blocks.
    The technicians found that at those times there were errors generated by the mpc-massive https://prnt.sc/b9mZHJZyMU0U
    These blocks are repeated frequently throughout the day.
    The inaccessibility of the site is a very serious thing for an e-commerce but it is even more serious because the “unreachability” causes penalties by google and negatively affects indexing.
    I tried to disable mpc plugin but it generates errors in the layout of the frontend of the site (mpc plugin code all over the place) and it is not acceptable.

    I ask for your help.
    Thank you.

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2022 at 07:26

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin and FTP access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: vuvuvu
    vuvuvu
    Participant
    July 3, 2022 at 15:42

    hi Rose, thank you for reply.
    I have sent the data you asked me to in the private area.
    very thanks.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2022 at 15:49

    Hello,

    Thanks for the reply. I’ve passed your question to one of our developers. I will let you know once get an answer. Please be patient

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2022 at 12:28

    Hello,

    Fixed. Clear all cache and check now.
    Waiting for your reply

    Regards

    Avatar: vuvuvu
    vuvuvu
    Participant
    July 5, 2022 at 10:39

    thank you Rose.
    At first use everything seems fine. I will work on it in the next few days for a more in-depth verification.
    Could you tell us how did you solve? It might be useful to some other user.
    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2022 at 10:44

    Hello,

    You’re welcome!
    The error was in the plugin, we will contact their support, to fix it globally.

    Regards

    Avatar: vuvuvu
    vuvuvu
    Participant
    July 7, 2022 at 12:42

    Hi Rose,
    The situation seemed resolved yesterday. Today i’m working on the site but unfortunately i see that it hasn’t changed. Same problems perhaps even more frequent than before and longer “unreachable” times.
    Can you solve pls?
    very thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2022 at 12:45

    Hello,

    Could you record a video?

    Regards

    Avatar: vuvuvu
    vuvuvu
    Participant
    April 6, 2023 at 15:30

    Hi, I apologize for this time of absence.
    After several attempts the server technician fixed it by enabling a proxy between nginx and apache requests. I don’t know what this means but that solved it.
    thanks for your patience and help.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2023 at 15:53

    Hello, Vuvuvu,

    Thank you for letting us know.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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