Hello,

Thanks for the reply.
Here is reason plugins cannot be automatically installed during demo content installation – https://prnt.sc/hdS6ln3IcPdW – read this post https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ , contact your hosting provider and ask about assistance.
I’ve installed plugins manually via Dashboard, latest versions of plugins were downloaded from this page – https://www.8theme.com/downloads
Demo content imported. Please check and let us know if you need any further assistance.
About fonts – https://prnt.sc/teuodNN1l00e , you need to fix ” No ‘Access-Control-Allow-Origin’ header is present on the requested resource ” as was mentioned.

Regards

Hello,

When I chose the Artmaxy theme and clicked install, it presented me with a choice of either WP Bakery or Elementor. Why would it do that if it is not available for Elementor? – checked on a test site, it not asked – https://gyazo.com/7e5cfd4fdf501543cfd1c561e6236fa8
Updated info in private area – We can’t connect, unfortunately. Please try to connect using provided credentials by yourself and reply back here.

Regards

Hello,

Artmaxy demo is available for WPbakery only. You do not need to pay anything additionally, because this plugin comes bundled with the theme.
The FTP is the same info, except that the last letter of the password is CAPITALIZED. – We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Do you have any limits for connections from other countries? Unblock it for Ukraine.
Waiting for your reply.

Regards

Hello,

Do you have the mentioned issue when the Storefront theme is activated?
Could you record a video of the problem?

Regards

Hello dear Mark,

Thanks for details of your testing but your latest test versions were wrong even when we described what to test.
So we decided to write one more time for you in most deep details we could.

If you check your answer where you found the main reason -> https://www.8theme.com/topic/there-is-a-display-problem-on-mobile-screen-since-the-last-update/#post-329842
You changed the Sidebar Position For Mobile to TOP or DOWN, and it works fine. = that is what we are asking you to test with latest theme version now to find out if the problem is really in that option.

After we asked you twice you used wrong testing methods

Instead of to change the Sidebar Position For Mobile to TOP or DOWN. You did =
“I disabled the sidebar for mobile > I turned ON the [ Hide Sidebar For Mobile Devices] toggle button.” = that is not what we asked you for.

More details are below:
Please, change this option (https://prnt.sc/2q5FlqoPFtby) to TOP or BOTTOM value and check the problem then. Don’t forget to clear cache.

ONLY if the problem was solved after previous task (TOP or BOTTOM sidebar value was fine for you) then check if the problem will be with next options
Sidebar Position For Mobile (OFF-CANVAS value) + Enable Sticky Sidebar (disabled) – https://prnt.sc/2vLan8V-Gi96

Waiting for your feedback !
We hope we provided you most deep details and you will give us a good test result !

Regards

Hello,

Have a nice day too!

Regards

Hello,

Elementor > Settings > Post types > enable editor for static blocks, then edit Footer static block using Elementor.

Regards

Hello,

Add the next code in Theme Options  > Theme custom CSS > Global:
#shipping_method li {
    flex-wrap: wrap;
}

Regards

Hello,

We’ve changed the code to:

[class*=paged-].woocommerce-page.tax-brand .page-heading.bc-type-left2 .title {
    font-size: 18px !important;
}

Clear cache and check now.

Regards

Hello,

Please provide a screenshot of the problem.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here.
Also, you provided email, but forget about password.
Waiting for your reply.

Regards

Hello,

I’ve passed this question to one of our developers. I will let you know once get an answer. Please be patient and do not change access.

Regards

Hello,

Sorry for the delay in answering.
1/
1.1/ The file is located :
plugins/xstore-amp/includes/templates/header/parts/mobile_menu_sidebar.php
Css code that was added:

.mobile-menu .sub-menu {
padding-left: 15px;
}

1.2/ Bottom right menu is fixed now as well – thanks 🙂
The fix was to add that filter for that menu as well (it is already added on your staging site) ->
plugins/xstore-amp/includes/templates/extra/mobile_panel_menu_sidebar.php
1.3/
In the bottom right menu the “Community” and “free download” pages shows a “view amp version” button at the bottom (you can also see a different menu at the top left visible in the amp version) so i suppose they’re not displayed in AMP mode. = If the page is shown in non-amp state then that button is shown at the same bottom. If you want to disable that button go to XStore AMP option and disable it -> https://prnt.sc/6mokuUDHxTYj . It will remove that button on all pages.

3/
We found that you had custom code that removes gallery image in your child-theme/functions.php. We did some improves in your code and now image gallery will not be removed if it is AMP version -> https://prnt.sc/GOodr-qCJ5Ks

4/ We found that you added an extra <strong> tag but didn’t close it so it is the reason why you have errors in some products -> https://prnt.sc/yYOf_8UWRb8n . We removed that <strong> for the broken product you sent so check now and check other products that have similar issues.
AMP is very sensitive to tags and html structure.

5/ Not yet but you may submit a feature request here – https://www.8theme.com/roadmap/ and also check other requests that could be loved by you and you can add your voice for some of them to give them more priority.

Regards

Hello,

In mentioned settings you can change Products type of the Slider, or you can change Account page type to Default to disable the slider. There is no option to change it to grid, unfortunately. Submit a request here – https://www.8theme.com/taskboard/

Regards

Hello,

It was done using custom CSS code. Answered here – https://www.8theme.com/topic/all-department-menu-is-not-working-it-is-overlapping-parent-menu/#post-329875
It is great to open up new topics for new questions, but, please, do not duplicate requests.

Regards

Yes, please clear cache of browser and check now.

Regards