Hi. I entered all of this information yesterday morning, apparently the ticket did not save to your system. Trying again here. This is in response to your comment on my refund request (from code_Whisperer). I have reset my hosting provider account to ‘new’ again (to start from scratch) and set up a new login for you (in private area). I have not touched this new install other than to add a new admin user (you). I have NOT installed anything else (including woocommerce) so that it is a completely fresh install from my hosting provider (Hostinger.com).
I have entered 0.0 for version numbers below because this is a fresh install for you to try.
Artmaxy demo is available for WPbakery only. You do not need to pay anything additionally, because this plugin comes bundled with the theme.
The FTP is the same info, except that the last letter of the password is CAPITALIZED. – We can’t connect FTP:
Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server
Do you have any limits for connections from other countries? Unblock it for Ukraine.
Waiting for your reply.
When I chose the Artmaxy theme and clicked install, it presented me with a choice of either WP Bakery or Elementor. Why would it do that if it is not available for Elementor?
I do not have any blocks, but the hosting company might (even though I am not sure why they would do that). I will ask them.
Updated info in private area
I apologize about the FTP username. I was unaware that the hosting company added that prefix to the user name.
Also, i just realized that since this is a staging area, the domain won’t work either. Give me a sec.
When I chose the Artmaxy theme and clicked install, it presented me with a choice of either WP Bakery or Elementor. Why would it do that if it is not available for Elementor? – checked on a test site, it not asked – https://gyazo.com/7e5cfd4fdf501543cfd1c561e6236fa8
Updated info in private area – We can’t connect, unfortunately. Please try to connect using provided credentials by yourself and reply back here.
I tried the latest credentials and server address (in private area of #329964) and it worked. Did you notice that I had to update the domain to an IP address, instead?
Thanks for the reply.
Here is reason plugins cannot be automatically installed during demo content installation – https://prnt.sc/hdS6ln3IcPdW – read this post https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ , contact your hosting provider and ask about assistance.
I’ve installed plugins manually via Dashboard, latest versions of plugins were downloaded from this page – https://www.8theme.com/downloads
Demo content imported. Please check and let us know if you need any further assistance.
About fonts – https://prnt.sc/teuodNN1l00e , you need to fix ” No ‘Access-Control-Allow-Origin’ header is present on the requested resource ” as was mentioned.
We can see a refund request from you. Can it be canceled?
Thanks for the reply. I will do it.
Feel free to post new questions here on the forum. Have a nice day!
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