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Forum Replies Created

Viewing 30 posts - 25,291 through 25,320 (of 68,231 total)

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Rose Tyler

Support staff

July 20, 2022 at 12:16

Hello,

Done, removed directly using FTP.

Regards

#330092 Copied In reply to: There is a display problem on mobile screen since the last update

Rose Tyler

Support staff

July 20, 2022 at 12:15

Hello,

Ok. Waiting for your reply. Have a nice day!

Regards

#330091 Copied In reply to: Is is possible to select mulitple brands in the sidebar filter

Rose Tyler

Support staff

July 20, 2022 at 10:59

Hello,

You’re welcome!
Please check settings of Wishlist plugin – https://prnt.sc/knydSLiNIfCz
Provide temporary FTP access, so we can check the problem with “Add to cart” translation more deeply.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#330088 Copied In reply to: X-Store (child-theme) Sync error Loco translation

Rose Tyler

Support staff

July 20, 2022 at 10:19

Hello,

I’ve passed this question to one of our developers. I will let you know once get an answer. Please be patient and do not change access.

Regards

#330085 Copied In reply to: Admin Page Issue after update your theme (no css / js loading)

Rose Tyler

Support staff

July 20, 2022 at 10:17

Great. Thanks for letting us know!
Is there anything else we can help you with?

Regards

#330083 Copied In reply to: Local pick plus layout not right – Both on mobile and desktop

Rose Tyler

Support staff

July 20, 2022 at 09:18

Ok. Thanks for letting us know.

Regards

#330079 Copied In reply to: An error occurred while updating XStore Core

Rose Tyler

Support staff

July 20, 2022 at 07:33

Hello,

Please go to the roadmap page and check feature requests from other people, as examples. Also, you can add your voice to other requests to give them more priority.
Your request there can be “XStore AMP product gallery with video slide included” and a detailed description.
We will implement popular requests, because we can’t do every request that will be only for one customer, but try to fulfill those that will be useful for a larger number of users.

Regards

#330073 Copied In reply to: Visualization problems with the XStore AMP plugin

Rose Tyler

Support staff

July 20, 2022 at 07:27

Thanks for the reply. I will do it.
Feel free to post new questions here on the forum. Have a nice day!

Regards

#330072 Copied In reply to: Second attempt to start new topic from yesterday morning

Rose Tyler

Support staff

July 20, 2022 at 07:24

Hello,

What FTP username can we use?
Provide correct wp-admin access – https://prnt.sc/z6cmHi1-zJW3

Regards

#330071 Copied In reply to: I can’t activate my license – connection issue

Rose Tyler

Support staff

July 20, 2022 at 07:21

Hello,

Yes, you can.
You’re welcome!

Regards

#330070 Copied In reply to: There is a display problem on mobile screen since the last update

Rose Tyler

Support staff

July 20, 2022 at 07:20

Hello,

1/ Update theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache, check and let us know if any further assistance is needed.
2/ Clear cache of your mobile browser after the update and check then.

Regards

#330069 Copied In reply to: Local pick plus layout not right – Both on mobile and desktop

Rose Tyler

Support staff

July 19, 2022 at 15:32

Hello,

Theme Options > General > Enable Classic Widgets Panel > On.
Elementor > Settings > Post types > enable editor for static blocks, then edit Footer static block using Elementor.

Regards

#330045 Copied In reply to: Error when trying to change footer and in widget area

Rose Tyler

Support staff

July 19, 2022 at 14:35

Hello,

Add Newsletter element into the header content via Header builder.

Regards

#330042 Copied In reply to: Newsletter pop out. How do I activate it?

Rose Tyler

Support staff

July 19, 2022 at 14:23

Hello,

We tried to check the issue from our side, but unfortunately, it was not found. Do you have a specific version of iphone maybe or anything else?
We sent you a video in private area that shows what we see while trying to find at least one time that issue on your site.
Would be good to watch the video from your side, maybe some steps are missed by us on testing.

Regards

Please contact administrator
for this information.

#330041 Copied In reply to: There is a display problem on mobile screen since the last update

Rose Tyler

Support staff

July 19, 2022 at 13:30

Hello,

Sorry for the delay in answering. Please provide URL of the category page with the problem.

Regards

#330037 Copied In reply to: categories page BUG and SUB categories

Rose Tyler

Support staff

July 19, 2022 at 13:24

Hello,

1.3/
Please, read our documentation -> https://prnt.sc/lqFk3ykWdNMb
https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
We made AMP pages version only for main pages which are not created by builders.
If the page is not loaded by AMP then it uses global settings from the customizer. Select the menu in Theme Options -> Header -> Mobile menu that will be the answer on your question = I’ve not selected it anywhere neither in the site or in the amp plugin.
https://prnt.sc/3JPp_F9804vL
3.1/
As we understood you right you want to hide main product images on AMP version but show only thumbnails
before -> https://prnt.sc/nOgajmmNlumw
after -> https://prnt.sc/nTCdd35zprRl
If it is what you asked us for then to reach that we added custom css for you -> https://prnt.sc/EATcNZE4-Ppc
3.2/ It was not implemented yet but you may submit a request on our https://www.8theme.com/roadmap/

Regards

#330036 Copied In reply to: Visualization problems with the XStore AMP plugin

Rose Tyler

Support staff

July 19, 2022 at 12:31

Hello,

IPs 176.98.89.198 and 91.218.90.31

Regards

#330035 Copied In reply to: An error occurred while updating XStore Core

Rose Tyler

Support staff

July 19, 2022 at 12:22

Hello,

Update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and XStore Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check then.
If this doesn’t help, provide FTP access, so I can send your question to our dev team.
If your site is live, we would recommend creating a staging site (full copy of the existing one), and doing all updates there first.

Regards

#330033 Copied In reply to: Is is possible to select mulitple brands in the sidebar filter
Rose Tyler

Support staff

July 19, 2022 at 12:14
Hello,

Thanks for the reply.
Change the previous code to:

#shipping_method li:last-child { flex-wrap: wrap; flex-direction: column; }

Regards
#330032 Copied In reply to: Local pick plus layout not right – Both on mobile and desktop
Rose Tyler

Support staff

July 19, 2022 at 12:06

Hello,

By default, there is n such feature, you can contact support of WooCommerce, maybe they will suggest you an additional plugin.

Also, check our XStore > Sales Booster > Request a quote, you can add static block with the desired content into “Popup content” area. Try to add contact form in the static block content, the Contact Form 7 plugin has https://contactform7.com/special-mail-tags/
[_url] — This tag is replaced by the URL of the page in which the contact form is placed.

Regards

#330030 Copied In reply to: add “Report incorrect product information” to product page

Rose Tyler

Support staff

July 19, 2022 at 12:00

Hello,

Could you provide temporary wp-admin access, so we can take a closer look at your settings for widgets?

Regards

#330028 Copied In reply to: Is is possible to select mulitple brands in the sidebar filter

Rose Tyler

Support staff

July 19, 2022 at 11:52

Hello,

Please check the next screenshots of Ajax Products Tabs element – https://prnt.sc/RBbLkXafoq5C and https://prnt.sc/ZizhMGQI_0lv , try to set the Limit – 9 and check the carousel then.
If this is not what you are looking for, describe your request in more detail.

Regards

#330026 Copied In reply to: Products missing on the products slider on home page

Rose Tyler

Support staff

July 19, 2022 at 11:47

Hello,

We are glad that you sorted it out. Thanks for letting us know.

Regards

#330025 Copied In reply to: No one can buy multiple products blah blah

Rose Tyler

Support staff

July 19, 2022 at 11:46

Hello,

I can see “Shipping” but not “Collect” now. What settings should I set to be able to see both? when the custom code is removed the “Shipping” is displayed fine?

Regards

#330024 Copied In reply to: Local pick plus layout not right – Both on mobile and desktop

Rose Tyler

Support staff

July 19, 2022 at 11:33

Hello,

Ok. Feel free to open up new topics for new questions.

Regards

#330022 Copied In reply to: How can I make the look of button some more attractive in checkout page

Rose Tyler

Support staff

July 19, 2022 at 11:32

Hello,

We can’t do tests and fix the problem if we can’t see it. Maybe support of WordPress or WooCommerce will be able to give you some advice.
Have you read the article we provided in the previous reply?

Regards

#330021 Copied In reply to: Sorry, you are not allowed to access this page.

Rose Tyler

Support staff

July 19, 2022 at 11:24

Hello,

Try to install Really simple SSL plugin to fix the SSL issue.
Reply back if it doesn’t help, and provide FTP access. Let us know if you have CDN, black and white lists.

About Elementor, do you mean this [18-Jul-2022 06:38:04 UTC] PHP Deprecated: _register_skins is deprecated since version 3.1.0! Use Elementor\Widget_Base::register_skins() instead. in /var/www/vhosts/****e.de/httpdocs/wp-includes/functions.php on line 5379 – check this topic https://wordpress.org/support/topic/deprecated-_register_controls-is-deprecated-since-version-3-1-0-2/ and contact support of Elementor plugin.

Regards

#330019 Copied In reply to: Admin Page Issue after update your theme (no css / js loading)

Rose Tyler

Support staff

July 19, 2022 at 07:22

Hello,

Thanks for using our theme. You can activate it now.

Regards

#330000 Copied In reply to: Deactivate my theme license on dev domain

Rose Tyler

Support staff

July 19, 2022 at 07:05

Hello,

We can see a refund request from you. Can it be canceled?

Regards

#329997 Copied In reply to: Second attempt to start new topic from yesterday morning

Rose Tyler

Support staff

July 18, 2022 at 18:26

Hello,

Clear cache and check now, let us know the result.

Regards

#329973 Copied In reply to: Footer display issues and Mobile menu bug
← 1 2 3 … 843 844 845 … 2,273 2,274 2,275 →

Viewing 25,320 results - 25,291 through 25,320 (of 68,231 total)

Viewing 30 posts - 25,291 through 25,320 (of 68,231 total)

← 1 2 3 … 843 844 845 … 2,273 2,274 2,275 →

Forum Replies Created

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