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Instagram feed “Error: There is no media to show”

This topic has 7 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Carmen

  • Avatar: Tecnica PC
    Carmen
    Participant
    July 15, 2022 at 11:02

    Hello.

    After connecting in Xcore to instagram, the following message appears:
    “Error: There is no media to show”.

    I see the error is because the type of account.

    I see that are generated personal token. But my Instagram account is business.

    I remove the existing tokens and then press Add account button but don’t work

    #329764 Copied Theme version: 8.2.2
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 15, 2022 at 11:59

    Hello,

    Please provide temporary wp-admin and FTP access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #329775 Copied
    Avatar: Tecnica PC
    Carmen
    Participant
    July 18, 2022 at 08:08

    Hi

    check

    Please contact administrator
    for this information.
    #329902 Copied
    Avatar: Tecnica PC
    Carmen
    Participant
    July 18, 2022 at 08:09

    IP

    Please contact administrator
    for this information.
    #329903 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2022 at 11:58

    Hello,

    I’ve passed this question to one of our developers. I will let you know once get an answer. Please be patient and do not change access.

    Regards

    #329920 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2022 at 15:52

    Hello,

    Please delete current accounts and add one more time Business type.
    Let us know the result

    Regards

    #329941 Copied
    Avatar: Tecnica PC
    Carmen
    Participant
    July 19, 2022 at 10:21

    Thank

    #330013 Copied

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The issue related to '‘Instagram feed “Error: There is no media to show”’' has been successfully resolved, and the topic is now closed for further responses

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