Hello,
Sorry for the delay in answering.
We do not see mentioned problems on your site. Have you solved them?
Regards
Hello,
Sorry for the delay in answering.
We do not see mentioned problems on your site. Have you solved them?
Regards
Hello,
1/ The problem was caused by incorrect settings for this plugin – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ We’ve set settings according to docs and the problem is fixed. Clear cache and check now.
2/ Check your additional customization in child theme – https://prnt.sc/T3C_LEkYME9O
3/ There is no such option for categories. You can submit a request here – https://www.8theme.com/taskboard/
Submit separate topics for different questions next time, please.
Regards
Hello,
We changed some settings, for example – https://prnt.sc/XzIh3K4Pb1rw
Results:
product category –
https://gtmetrix.com/reports/eshop.hypercy.com/tBi5AYs3/
home –
https://gtmetrix.com/reports/eshop.hypercy.com/rh6Wfkse/
In case you need professional help with site optimization you may contact WPKraken team because unfortunately, that is outside the scope of our support.
Regards
Hello,
Could you record a video of the problem?
Do you use the latest version of the browser?
Regards
Hello,
Add Newsletter element into Header content via Theme Options > Header Builder. You can use Multiple headers to create different headers for different pages.
Content of popup can be created via static block (enable WPBakery OR Elementor for static blocks – https://www.8theme.com/documentation/xstore/support/static-blocks/)
Regards
Hello,
Thanks for using our theme.
Go to Theme Options > Header Builder > Mobile menu > Dropdown Opening Action
Regards
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
There is no the mentioned problem, on our demos or test sites, so it seems there is something on your site that caused the delay in loading.
If it is not caused by plugins, check additional customization in files.
Regards
Hello,
Images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use the image search engine https://www.tineye.com/.
Regards
Hello,
I do not see any problem.
Go to Theme Options > Header Builder > Mobile menu > Dropdown Opening Action
Regards
Hello,
Please provide temporary wp-admin and FTP access. We will add pre-created translation files of the theme and Core plugin on your site, as described here – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ https://prnt.sc/gPVXtMPM4p0f
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Read here about translation of WooCommerce – https://woocommerce.com/document/woocommerce-localization/
Regards
Hello,
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Do you have the mentioned issue when the Storefront theme is activated?
Regards
Hello,
Add the next code in Theme Options > Theme custom CSS > Global:
.eael-woo-cart-wrapper .cart_totals .return-shop {
display: none !important;
}
.eael-woo-cart-wrapper .quantity [data-action-type] {
display: none !important;
}
Regards
Hello,
Thanks. Have a nice day!
Regards
Hello,
We’ve added custom CSS code https://prnt.sc/qFYxL1SSxPc5 > https://gyazo.com/47615d5da06f335890fdce1ff2ec416d
Regards
Hello,
Try to re-install XStore code plugin (delete the plugin and install the latest version again, maybe some files were not uploaded). Check how it works then.
Also, contact your hosting providers and ask about assistance from their side.
Regards
Hello,
Clear cache and check now.
Regards
Hello,
I’ve passed the problem to one of our developers. I will let you know once get an answer. Please be patient and do not change access.
Regards
Hello,
First, please update the theme and plugins to latest versions – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache after updates and check then.
Regards
We can’t connect. Please check
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Do you have any limits for connections from other countries? Unblock it for Ukraine.
Waiting for your reply.
Regards
Hello,
Thanks for letting us know.
Please note that our theme doesn’t affect speed of WP Dashboard.
Fatal errors were caused by tests, but now all should be fine.
If you have any other questions, please submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Hello,
Add the next code in Theme Options > Theme custom CSS:
.product-view-default .et-wishlist-holder {
display: none;
}
Regards
Hello,
1/ Update the theme and Core plugin https://www.8theme.com/documentation/xstore/
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
Regards
Hello,
Thanks for using our theme.
The mentioned plugin does not come bundled with XStore, so contact author of that plugin to get help with the update, or read docs of the plugin.
Regards
Hello,
Please submit your request here – https://www.8theme.com/taskboard/ , so our dev team read it.
Regards
Hello,
Please submit your request here – https://www.8theme.com/taskboard/ , so our dev team read it.
Regards
Hello,
We do not see the problem with font in footer on your site – https://prnt.sc/NhXfpH1HmAC7
Regards
Thanks for the reply.
Please provide correct FTP access also.
Regards
Hello,
What is URL of your site?
Also, screenshot you provided previously is not visible, please provide a new one.
About sftp, you provided user and password. What about host?
Regards
Hello,
Please provide FTP access, I will ask our team to check what can be done to help you. If you do not know how to create FTP contact with your hosting provider, they will help you.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together.
Regards