I’ve passed this problem to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
Thanks in advance.
Regards
Rose Tyler
Support staff
August 12, 2022 at 14:33
Hello,
Try to add the next custom CSS code into Theme Options > Theme custom CSS > Global:
html[lang=fr-FR] .sales-booster-popup-inner .info span:first-child:before {
content: 'Texte avant ';
}
Yes, add shortcode of static block into the product category description area. Location can be selected via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position
Theme Options > WooCommerce > Shop > Products Style > Stretch Product Image > Off, and Regenerate Thumbnails using a plugin – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
If this doesn’t help, provide URL and temporary wp-admin access, so we cna take a closer look.
Regards
Rose Tyler
Support staff
August 12, 2022 at 12:34
Hello,
Try to disable all 3rd party plugins and check then.
If this doesn’t help, provide URL and temporary wp-admin access, so we can take a closer look.
Your https://ani*****op.dk/ site already has content, if you want to add content from another demo to that site, do not use mentioned import system, but try our XStore studio. XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit page using Elementor > scroll to the bottom > click here – https://prnt.sc/23aa4x7 and import the desired block.
It should not be a problem. Please try to disable all 3rd party plugins, as was mentioned, and let us know the result.
Did you install a new plugin or added a custom code before the problem occur?
If this test doesn’t help, I will pass your problem to our dev team, so waiting for your reply.
Regards
Rose Tyler
Support staff
August 12, 2022 at 12:16
Hello,
I’ve passed your question to one of our developers, and will let you know once get an answer.
Meanwhile, please note that translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder, so move your translation files into correct folders via FTP, then sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Regards
Rose Tyler
Support staff
August 12, 2022 at 11:25
You’re welcome! Have a nice day too!
Regards
Rose Tyler
Support staff
August 12, 2022 at 11:01
Hello,
I’ve checked your Home page, it can be edited using Elementor. Please find the screenshot in the Private content area.
It looks like a cache problem of your browser. Please clear all cache and try to edit Home page using Elementor then.
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
August 12, 2022 at 10:58
Hello,
You’re welcome!
Conflict is not with plugins that come bundled with our theme, but 3rd party plugins you installed.
Regards
Rose Tyler
Support staff
August 12, 2022 at 10:56
Hello,
Could you please, upload xstore/js/etheme-scripts.min.js on your web-site and check again. File you may find on next link -> https://dropmefiles.com/hmk1n
We uploaded the file on our demo also and it seems now the problem was fixed but we have deep caching so it is cached for customers with old version files that’s why we sent you a file to check from your side.
Imported. Please check.
The problem was caused by 3rd party plugins on your site. I’ve disabled plugins, done the import, and activated plugins back.
Regards
Rose Tyler
Support staff
August 12, 2022 at 10:24
Hello,
Thanks for using our theme and for contacting us.
Update the theme and Core plugin, clear all cache and check then.
Provide us with screenshots of what exactly you see and where “we see that the Core plugin takes the longest time to load the information”
Regards
Rose Tyler
Support staff
August 12, 2022 at 10:17
Hello,
Thanks for using our theme and for contacting us.
Conflict with a 3rd party plugin can be the reason for the problem, or something else. We need to take a closer look.
It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.
Please do the reset and reply with temporary wp-admin access here. We will help you with the import.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Rose Tyler
Support staff
August 12, 2022 at 09:25
Hello,
Thanks for the fast reply.
We’ve checked your Home page, and do not see any problem. Please check screenshots in the Private Content area.
It looks like a cache problem of your browser. Please clear all cache and try to edit Home page using Eleemntor then.
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
August 12, 2022 at 09:04
Hello,
Theme Options > Header Builder > Main menu > Boîte Calculée Pour L’élément De Menu > set 32px padding top and bottom
Regards
Rose Tyler
Support staff
August 12, 2022 at 09:02
Hello,
We do not have this problem on test site.
Please provide URL of your site and temporary wp-admin access, via the Private Content area.
Thanks for using our theme.
Activate the Elementor Pro plugin, clear all cache, record a video of problems, and provide it here.
Also, provide temporary FTP access, then I will be able to pass the problem to our dev team. If you do not know how to create FTP, contact your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
August 12, 2022 at 07:37
Hello,
If you purchased Elementor Pro plugin, contact their support to get suggestions. XStore is compatible with the Pro version of Elementor, but support should be provided from the plugin side.
Our widgets for the Elementor you can find here – https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/
Regards
Rose Tyler
Support staff
August 12, 2022 at 07:33
Hello,
It looks like the plugin is not fully compatible with PHP 8 yet. If you really need to use WooZone plugin (it is not an obligatory one), contact your hosting provider and ask to downgrade PHP to 7.4.
Regards
Rose Tyler
Support staff
August 12, 2022 at 07:22
Hello,
Please do the next tests:
1/ Update the theme and Core plugin and check then.
2/ Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Do you have the mentioned issue when the Storefront theme is activated?
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
3/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, then check. Maybe one of the additional plugins is a reason for the problem.
Let us know results.
Regards
Rose Tyler
Support staff
August 11, 2022 at 18:07
Hello,
Thanks for the reply.
Wp-admin access works dine, FTP directory is empty – https://prnt.sc/8H_nn7McL4ZE (next time make sure you provide FTP access to your WP installation files).
About the problem “I have problems with elementor and Xcore, i cant use it to edit my home page ?” – As we can see, the Home page can be edited using Elementor. The screenshot is provided via the Private Content area.
Please clear cache of your browser and try to edit the Home using Elementor one more time.
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
August 11, 2022 at 17:05
Thanks for the reply. I’ve passed the topic to one of our developers. I will let you know once get an answer.
