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Incompatibility between Elementor and XStore Core

This topic has 8 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

cariasp

Participant

August 10, 2022 at 19:00

Hello!.

I have problems with elementor and Xcore, i cant use it to edit my home page 🙁

the site worked fine, I just updated the plugins and started the error

The theme is CHILD THEME V.1.0

Ty alot!

Please, contact administrator
for this information.

#331494 Copied Theme version: 8.2.4 WooCommerce version: 6.8.0

7 Answers

Rose Tyler

Support staff

August 10, 2022 at 19:15

Hello,

Thanks for using our theme and for contacting us.
We can’t open your site. Is there a restriction by IP or something else? Please check.
Provide FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#331496 Copied

cariasp

Participant

August 10, 2022 at 19:19

Hello Guys!

Maybe a Hosting Configuration or Security,

But here a FTP User:

Please contact administrator
for this information.

#331497 Copied
Rose Tyler

Support staff

August 10, 2022 at 20:01
Hello,

Thanks for the reply.

We can’t open your site still https://prnt.sc/RLf-ph7pb34p , so let’s solve it first. Contact your hosting provider and ask about assistance. Should we provide IPs to add them to the white list?

About FTP, we can’t connect also:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check. Do you have any limits for connections from other countries? Unblock it for Ukraine.
Waiting for your reply.

Regards
#331500 Copied
cariasp

Participant

August 10, 2022 at 20:36

yes please tell me your ip.

Thanks.

#331501 Copied

Rose Tyler

Support staff

August 11, 2022 at 07:16

Hello,

Here they are – 91.218.90.31 and 176.98.91.219

Regards

#331518 Copied

cariasp

Participant

August 11, 2022 at 16:03

Hello, you can try it now?, my provider made changes at security policies.

Thanks!

#331571 Copied

Rose Tyler

Support staff

August 11, 2022 at 18:07

Hello,

Thanks for the reply.
Wp-admin access works dine, FTP directory is empty – https://prnt.sc/8H_nn7McL4ZE (next time make sure you provide FTP access to your WP installation files).
About the problem “I have problems with elementor and Xcore, i cant use it to edit my home page 🙁” – As we can see, the Home page can be edited using Elementor. The screenshot is provided via the Private Content area.
Please clear cache of your browser and try to edit the Home using Elementor one more time.

Regards

Please contact administrator
for this information.

#331575 Copied
Tagged: best selling, elementor, incompatibility, persuasive, themes, woocommerce, xstore core
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Incompatibility between Elementor and XStore Core

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