Hello,

Please provide URL and temporary wp-admin access, so we can take a closer look at your settings.

Regards

Hello,

Please provide temporary wp-admin access, so we can take a closer loo at settings.

Regards

Hello,

Please provide temporary wp-admin and FTP access.

Regards

Hello,

Please clear cache and check now.

Regards

Hello,

We can’t log in your Dashboard, please check credentials.
Go to Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off. Then clear cache of your browser and check the result.

Regards

Hello,

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder, then you will not lose translation after the update.
We would recommend doing a backup of all the files before any update.
Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Regards

Hello,

Have you cleared cache after the update?
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Regards

Hello,

I’ve deleted the code and activated the cache plugin. All works fine now.

Regards

Try to disable cache plugin you are using and check pages without the previous custom code. Maybe the problem is caused by a cache.

Regards

Hello,

About the label, Theme Options > WooCommerce > Shop elements > Product badges > Enable “Hot” Label > Off, just disable this option to remove the label.
About the scroll, provide temporary wp-admin and FTP access, so we can tale a closer look.

Regards

Hello,

Follow our documentation to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
You do not need to pay additionally, but please read this article also – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

Regards

Hello,

Thanks for the credentials.
You are using a lot of plugins and some changes were done in the child theme. Please check the next:
– try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
– check if the problem isn’t caused by your changes in the Child theme.

Regards

Hello,

Do you mean this https://gyazo.com/773508690aba5ab2d4e2f45a1b4d11e8 ? Edit https://prnt.sc/TxbsfKqUO9Ho , for example to https://prnt.sc/SqoZGIQEks6A

Regards

Hello,

Try to change the previous code to:

.global-post-template-large .single-post-large-wrapper {
    height: 100vh;
    max-height: 100vh;
}
.global-post-template-large .backstretch-item img {
    height: 100vh !important;
    transform: none !important;
}

Regards

Hello,

You did not provide FTP access and we can’t access your site – https://prnt.sc/mskABHfkoAmf , so we are not able to help.
“actually no shortcode is working in the popup” – here is an example from our demo – https://prnt.sc/wNoenuqEnNNs ( https://prnt.sc/hEl7rUGll7qH > https://prnt.sc/AkHXatr_Xy3O )

Regards