RTL align product name and image in email builder

This topic has 13 replies, 2 voices, and was last updated 1 years, 9 months ago ago by mohamed aly

  • Avatar: mohamed aly
    mohamed aly
    Participant
    October 19, 2022 at 12:53

    Hi
    pls check this image https://prnt.sc/uyMBSJh-S8ED market square contain product it should be RTL align also image now found how to solve both issues
    thanks

    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2022 at 13:18

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    October 19, 2022 at 14:06

    hi
    i sent it pls check

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2022 at 14:14

    Hello,

    Thanks for FTP access, but we need wp-admin access also.
    Waiting for your reply.

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    October 20, 2022 at 12:04

    hhi
    kindly find required data

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 20, 2022 at 15:40

    Hello,

    Thanks for the reply.
    Could you please, provide us a screenshot of the email you have issues with?
    Did you translate it correctly? Because I see some are translated but others are not -> https://prnt.sc/WSlXTa0f-3yq
    One email I sent myself is ok -> https://prnt.sc/Hf9THqfzKJ6j

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    October 22, 2022 at 10:17

    Hi
    kindly find image of email https://prnt.sc/uyMBSJh-S8ED
    pls note first column contain product in arabic it LTR not RTL
    also your email test u sent product column is LTR
    pls need to correct alignment not translation
    thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2022 at 02:59

    Hello,

    It is the same image you provided before, but unfortunately, it isn’t clear for understanding the situation. Please describe in more detail with screenshots where exactly we should go and what to do (step by step) to be able to see that email and the problem.
    Waiting for your detailed reply. Thanks in advance.

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    October 24, 2022 at 12:40

    Hi
    thanks for your replay to check pls
    1.visit site
    2. change lang to arabic from top bar
    3.login as a customer sent login in private
    4. choose any product to purchase
    5.complete purchase process
    6.customer will receive email “process order” like this image https://prnt.sc/soKFtt7XUbwD
    note : we use XSTORE email builder
    hope it clear
    thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 24, 2022 at 14:00

    Hello,

    We fixed it !
    Ar -> https://prnt.sc/qt2GJEY5xiYs
    Eng -> https://prnt.sc/h2grjR0LiO3x

    Regards

    Please contact administrator
    for this information.
    Avatar: mohamed aly
    mohamed aly
    Participant
    October 25, 2022 at 08:28

    Hi
    thanks for your support pls note we tried to test customer not recived order processing mail only store pls check

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2022 at 09:14

    Hello,

    Thanks for the information but we should ask you first to check yourself if it works normally without our Email Builder. If it works, please, provide us more details about which exact type of email is not sent. We should make you know that there were no such issues from any of our customers, so it is maybe WooCoommerce issue or something in your server settings.
    Thanks for understanding!

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    October 25, 2022 at 12:04

    Hi
    i found you change mail address in checkout for to test so it sent emails to your mail now i changed to previous mail and its working
    thanks alot for your support

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The issue related to '‘RTL align product name and image in email builder’' has been successfully resolved, and the topic is now closed for further responses

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