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Product filter attributes only showing in shop page, not in category pages

This topic has 10 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

Iñigo

Participant

October 18, 2022 at 12:41

Hi!

Since the last WooCommerce update (7.0.0) and xStore theme (8.3.5) the 8theme – Swatches filter (widget) only shows in the sidebar in the shop page but not in the category pages.

Shop: https://www.rugstk.com/shop/
Category: https://www.rugstk.com/category/rugs/indoor-outdoor/

I have tried all solutions mentioned here without success:
https://github.com/woocommerce/woocommerce/issues/27419

Any ideas?

#336754 Copied Theme version: 8.3.5 WooCommerce version: 7.0.0

9 Answers

Rose Tyler

Support staff

October 18, 2022 at 14:06

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#336771 Copied

Iñigo

Participant

October 18, 2022 at 17:04

Hi Rose, find credentials in private area, thank you!

Please contact administrator
for this information.

#336805 Copied

Rose Tyler

Support staff

October 19, 2022 at 07:05

Hello @Iñigo,

Please check – https://prnt.sc/HV0BfX0ZZHWD

Regards

#336832 Copied

Iñigo

Participant

October 19, 2022 at 08:30

Sorry please try again

#336847 Copied

Rose Tyler

Support staff

October 19, 2022 at 08:45

Hello,

Thanks for the credentials.
You are using a lot of plugins and some changes were done in the child theme. Please check the next:
– try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
– check if the problem isn’t caused by your changes in the Child theme.

Regards

#336850 Copied

Iñigo

Participant

October 24, 2022 at 12:37

Please read private area

Please contact administrator
for this information.

#337211 Copied

Rose Tyler

Support staff

October 25, 2022 at 13:56

Hello,

Sorry for the delay in answering.
We’ve checked the situation with widgets when a default theme (not XStore) is activated on your site, and the issue persists https://prnt.sc/PKOA3qrwTA2o https://prnt.sc/QL96-7I__Uux here is video – https://drive.google.com/file/d/185xeD4OvTuXcd3ejEXpiTI2wnIkQv4Vg/view?usp=sharing
It means the situation is independent of our theme.

A possible version of this:
– it is not allowed for slugs of attributes ( https://prnt.sc/ocFerMYzxQSn ) to be the same as in the taxonomy https://prnt.sc/6amHbufzjw5u , otherwise, neither one nor the other will work
so here the brand needs to be renamed – https://prnt.sc/ocFerMYzxQSn
if there is another such coincidence, rename them as well

if there are custom product attributes created in the same way as in the video – https://drive.google.com/file/d/15yvvwubojHK5_–FipNpX7ocPifk943P/view?usp=sharing (local attributes which are same to global attributes which already exists) they also need to be removed, they can break the filters

To get further assistance with this problem, contact the support of WooCommerce plugin, because as was mentioned, this problem is independent of our theme.

Regards

#337304 Copied

Iñigo

Participant

October 25, 2022 at 14:29

Alright thanks a lot for the info Rose.

Could you send me this again?
https://drive.google.com/file/d/15yvvwubojHK5_%E2%80%93FipNpX7ocPifk943P/view?usp=sharing

It says it does not exist.

Also one more question, do you know why the filters work in the shop page but not in the category pages? its very rare dont you think?

Shop: https://www.rugstk.com/shop/
Category: https://www.rugstk.com/category/rugs/indoor-outdoor/

#337309 Copied

Rose Tyler

Support staff

October 25, 2022 at 14:42

Here is the new link to the video – https://drive.google.com/file/d/15yvvwubojHK5_–FipNpX7ocPifk943P/view?usp=sharing

We don’t know, unfortunately. It is really strange, but what we can say for sure, our theme is not the reason for the problem.

Regards

#337310 Copied
Tagged: attributes, filter, page, product, shop, woocommerce, wordpress
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