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Forum Replies Created

Viewing 30 posts - 23,431 through 23,460 (of 68,231 total)

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Rose Tyler

Support staff

October 25, 2022 at 07:03

Hello,

Provide more details and profess (screenshots for example), so I can pass it back to our technicians team.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Regards

#337261 Copied In reply to: XStore Theme Lazy Load JS Error website dont work correct

Rose Tyler

Support staff

October 25, 2022 at 07:01

Hello,

Thanks for using our theme.
You need to translate XStore Core plugin. Go to Loco Translate > Plugins > select the XStore Core plugin. Press “Add new language” the same way as you did for the theme translation. Translate the necessary strings and Save.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards

#337260 Copied In reply to: TRANSLATION OFFCANVAS MENU ITEMS IS NOT TRANSLATED

Rose Tyler

Support staff

October 25, 2022 at 06:59

Hello,

Thanks for the report. As you can see on the demo, https://gyazo.com/e9614956c538e2a883e5fda213ef1ac9 there is the icon that means do not click before selecting variation, but I’ve passed your request to our dev team.

Regards

#337259 Copied In reply to: Bug Report: Bug on buy now button…….

Rose Tyler

Support staff

October 25, 2022 at 06:50

You’re welcome!

Regards

#337257 Copied In reply to: Style changes not showing propely. How to slow it ?

Rose Tyler

Support staff

October 25, 2022 at 06:42

Hello,

Thanks for contacting us.
Yes, you can use pre-created translation files. Please read the documentation first – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Download .po files from https://www.8theme.com/glotpress/projects/xstore/xstore/fr/default/
https://www.8theme.com/glotpress/projects/xstore/xstore-core-plugin/fr/default/ , rename them to xstore-fr_FR.po and xstore-core-fr_FR.po and upload into correct folders. Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder, then you will not lose translation after updates.
Do synchronization – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and continue translation.
If you need our assistance, please provide URL of your site and temporary wp-admin access via the Private Content area.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#337254 Copied In reply to: how can i translate the theme in french.

Rose Tyler

Support staff

October 25, 2022 at 06:40

Hello,

Go to Edit category, and move the banner content into Description after content are > Text tab

Regards

#337252 Copied In reply to: Is is possible to show category title on a category page?

Rose Tyler

Support staff

October 25, 2022 at 06:37

Hello,

It can be like this – https://prnt.sc/rwuBcJ5MRV-3 ( https://prnt.sc/v5iAyWvHlQNh https://prnt.sc/QM4fgU67cPE9 ) Here you can watch a video about our variation swatches – https://youtu.be/LgzC4iK-j6A

You can post your feature request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will add it in one of the next updates.
If you want paid Customization services submit a request to WPKraken team.

Regards

#337250 Copied In reply to: show color lables on the attributes filter sidebar, instead of texts

Rose Tyler

Support staff

October 24, 2022 at 15:21

Hello,

The issue was caused by the slider code you had in header (html block 01 -> static block -> https://prnt.sc/ecHHYxEghsT- ) -> That slider loaded extra jquery library which created js errors for other code across the pages https://prnt.sc/I-dO7WwYDlbE .
For now, we removed html block inside your desktop and mobile headers.
The errors are not shown now ( https://prnt.sc/frHUJS0_NEs7 ).

Regards

#337227 Copied In reply to: XStore Theme Lazy Load JS Error website dont work correct

Rose Tyler

Support staff

October 24, 2022 at 15:11

Hello,

Please download an archive of WPBakery 6.10.0 by link from the Private content area and test it.
If the problem persist, check how it works when a default WP theme activated (not XStore), for example – Storefront theme.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

Please contact administrator
for this information.

#337226 Copied In reply to: After updating WP Bakery plugin to 6.10.0 loss of page details

Rose Tyler

Support staff

October 24, 2022 at 15:02

Hello,

“The issus seems to come from the header personalization when we are not using a pre-registered template from Xstore.” – please describe what you mean by that in more detail.

Also, please check how it works with a default WP theme, not XStore. Storefront is a default WooCommerce theme. It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#337225 Copied In reply to: Internal server error at checkout on XStore Child theme

Rose Tyler

Support staff

October 24, 2022 at 14:44

The fix will be included in the next theme update.

Regards

#337224 Copied In reply to: Some issues with the cart plus wishlist icon appearance issue

Rose Tyler

Support staff

October 24, 2022 at 14:42

Hello,

“thanks for your replay i made check for empty page got same result even height not change” – What is URL of that page?
Have you tried to disable 3rd party plugin?
“what is recommended cache plugin to use with Xstore” – do you mean cache plugin you used caused the problem or is it a separate independent question?
Read about cache plugins in this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#337223 Copied In reply to: autoscrolling text not working

Rose Tyler

Support staff

October 24, 2022 at 14:19

Hello,

Go to Theme Options > Speed optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off. Then clear cache of your browser and check the result.

Regards

#337221 Copied In reply to: Style changes not showing propely. How to slow it ?

Rose Tyler

Support staff

October 24, 2022 at 14:18

Hello,

Header Builder > Search > https://prnt.sc/UCjk77rOF-n5

Regards

#337220 Copied In reply to: How to make search box corner round like that image in mobile version

Rose Tyler

Support staff

October 24, 2022 at 14:00

Hello,

We fixed it !
Ar -> https://prnt.sc/qt2GJEY5xiYs
Eng -> https://prnt.sc/h2grjR0LiO3x

Regards

Please contact administrator
for this information.

#337219 Copied In reply to: RTL align product name and image in email builder
Rose Tyler

Support staff

October 24, 2022 at 13:04
Hello,

Custom CSS can be used, for example – https://prnt.sc/Erm4CM8CpqAX

.et_b_mobile-panel-shop a { padding: 9px; background-color: red; border-radius: 100px; color: white; }

Regards
#337216 Copied In reply to: Ho do i make a round color circle around the icon in mobile penel
Rose Tyler

Support staff

October 24, 2022 at 10:54

Hello,

You need to refresh the page to update the value of Countdown on Cart page, right now. This problem will be passed to our dev team. As a temporary solution, you can disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

Regards

#337210 Copied In reply to: Some issues with the cart plus wishlist icon appearance issue

Rose Tyler

Support staff

October 24, 2022 at 10:44

Hello,

Sorry, but your question is unclear to me. Please describe the problem and the desired result in more detail.

Regards

#337209 Copied In reply to: I want to fix this description is too small

Rose Tyler

Support staff

October 24, 2022 at 09:07

It seems you did not read my reply. The problem is caused by 3rd party plugins. I’ve disabled Points and Rewards for WooCommerce and Points and Rewards For WooCommerce Pro, it solved the problem. Clear cache of the browser and check now.
You need to contact the support of mentioned plugins.

Regards

#337203 Copied In reply to: Some issues with the cart plus wishlist icon appearance issue

Rose Tyler

Support staff

October 24, 2022 at 07:58

Hello,

There is js error, check the screenshot in the Private Content area, you need to solve it.
There is no such problem on our test sites or on sites of other our customers.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
For example – https://wordpress.org/support/topic/error-jquery-6/

Regards

Please contact administrator
for this information.

#337201 Copied In reply to: Some issues with the cart plus wishlist icon appearance issue

Rose Tyler

Support staff

October 24, 2022 at 07:02

Ok. Have a nice day!

Regards

#337197 Copied In reply to: Facing Problem in Logo changing and setting it
Rose Tyler

Support staff

October 24, 2022 at 06:56
Thanks for the reply.
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Or add the next code in Theme Options > Theme custom CSS

.single-product .et_product-block .woocommerce-product-details__short-description, .single-product .et_product-block .product_meta { font-size: 16px; }

Regards
#337196 Copied In reply to: I want to fix this description is too small
Rose Tyler

Support staff

October 24, 2022 at 06:30

Hello,

You did made some modifications directly in the parent theme -> https://prnt.sc/viQjHfc-xa10 which is highly not recommended. Please, revert back the original version of file which you may find in our archives or uncomment those lines as it was before. We are not responsible for the customizations our clients make.

Regards

#337194 Copied In reply to: Some issues with the cart plus wishlist icon appearance issue

Rose Tyler

Support staff

October 24, 2022 at 06:08

Hello,

Thanks, but we can’t access Theme Options. Please set the administrator role for the user.

Regards

#337192 Copied In reply to: I want to fix this description is too small
Rose Tyler

Support staff

October 24, 2022 at 06:03
Hello,

Add the next code in Theme options > Theme custom CSS:

.postid-10119 .product-content .size-guide, .postid-10119 .sales-booster-live-viewing, .postid-10119 #tab_9 { display:none; }

Regards
#337189 Copied In reply to: Disable elements on single product page of a Gift card
Rose Tyler

Support staff

October 24, 2022 at 04:23

Hello,

Yes, our technicians team developed Advanced Layout options for XStore theme.

Regards

#337181 Copied In reply to: Checkout Page Steps – How To Edit The Steps etc.

Rose Tyler

Support staff

October 24, 2022 at 03:51

Hello,

1/ Check if it can work fine on an empty page with this element only.
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the results.
2/ Row settings > change Content position to Top https://prnt.sc/T4hYIcq_5cLQ

Regards

Please contact administrator
for this information.

#337179 Copied In reply to: autoscrolling text not working

Rose Tyler

Support staff

October 24, 2022 at 03:41

Hello,

Could you temporarily disable cache plugin and provide temporary wp-admin access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#337178 Copied In reply to: I want to fix this description is too small

Rose Tyler

Support staff

October 24, 2022 at 03:38

Hello,

Header Builder > Mobile > Main header > change color https://prnt.sc/Tpn3ABPt6JXl

Regards

#337177 Copied In reply to: Mobile Menu Icons are not displaying please see attached image.

Rose Tyler

Support staff

October 24, 2022 at 03:35

Hello,

Custom CSS code can be used.
Your site is under maintenance mode, s we can’t check it.
Please provide URL of the product and temporary wp-admin access via the Private Content area.

Regards

#337176 Copied In reply to: Disable elements on single product page of a Gift card
← 1 2 3 … 781 782 783 … 2,273 2,274 2,275 →

Viewing 23,460 results - 23,431 through 23,460 (of 68,231 total)

Viewing 30 posts - 23,431 through 23,460 (of 68,231 total)

← 1 2 3 … 781 782 783 … 2,273 2,274 2,275 →

Forum Replies Created

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