Hello,

Theme options > Header builder > Cart > Mini-Cart Promo Message > edit content of Text tab

Regards

Hello,

It is the same image you provided before, but unfortunately, it isn’t clear for understanding the situation. Please describe in more detail with screenshots where exactly we should go and what to do (step by step) to be able to see that email and the problem.
Waiting for your detailed reply. Thanks in advance.

Regards

Hello,

Please check the Private Content area

Regards

Hello,

In this case, your custom changes in child theme can be the reason for the problem. Try the next, activate parent theme, re-name child theme via FTP, then upload XStore child theme that can be downloaded from this page – https://www.8theme.com/downloads , activate this child theme and check the result. If there is no the problem, you need to take a closer look at what changes were done in the first child theme.
If the problem persists even with the new child theme, provide us with FTP access, and we will take a closer look (after the weekend).

In the text of the notice, that you previously provided, facebook-for-woocommerce plugin was mentioned. Temporarily disable that plugin also.

Regards

Hello @Yasir,

You can activate the theme now.

Regards

Hello,

Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

Regards

Hello,

Please provide temporary wp-admin access and a video of how it works with the parent theme.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Regards

Hello,

Yes, we can help. In your case the problem is caused by using a 3rd party plugin, the next custom CSS code can be added in Theme Options > Theme custom CSS to fix it:

#shipping_method li .select2-container {
    width: 100% !important;
}
#shipping_method li,
.shopup_venipak_shipping_method {
    flex-wrap: wrap;
}
.shopup_venipak_shipping_method_title {
    flex-basis: 100%;
}
#shipping_method li,
.shopup_venipak_shipping_method {
    justify-content: flex-end;
}
.shopup_venipak_shipping_method_title {
    text-align: right;
}

Please note that reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that.

Regards

Hello,

1/ Yes, edit a product > [8theme] Product Options > Single layout > Size guide image
2/ WooCommerce > Settings > Products > Redirect to the cart page after successful addition > Off. Then select “Product Added Notification Type” in Theme options > WooCommerce > Shop > Shop page Layout

1 – Could you provide URL of your Shop page?
2 – Where exactly do you want to add it?
3 – Please watch this video – https://youtu.be/LgzC4iK-j6A

Regards

Hello,

The second language doesn’t appear on pages that are not translated – https://prnt.sc/2GqxH6lB25OQ (compare My account page and Home page, you translated My account only).

Regards

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

Thanks for the reply.
Is changes are visible in incognito (without cached version of the site), it means you need to clear the cache of your browser.

Regards

Hello,

Fixed. Please clear cache and check.

Regards

Hello,

Thanks for the reply.
Could you please, provide us a screenshot of the email you have issues with?
Did you translate it correctly? Because I see some are translated but others are not -> https://prnt.sc/WSlXTa0f-3yq
One email I sent myself is ok -> https://prnt.sc/Hf9THqfzKJ6j

Regards