We’ve checked from iphone 11, the video in the Private content area
also, checked from android, but the problem isn’t visible for us.
Unfortunately can’t check from Iphone 8, so please do tests as was described in the previous message

Regards

Hello,

1/ Do you use the latest version of the browser? Try to clear browser cache.
2/ Theme Options > Speed otpimization > Remove Query Strings From Theme Static Resources > Off. Theme options > General > Mobile Content Optimization > Off. Clear cache and check one more time.
3/ Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know results.

Regards

Hello,

There are 2 headers on your site, so header for the Home page should be edited separately here – https://prnt.sc/21lDeJpMAT1q
“But now I want to make the menu transparent without the white band. The background must be the entire image of the slide. How do I do it?” – enable header overlap (Theme Options > Header builder (by default header for all pages are edited, but if you want to edit Home page header – click on Multiple headers, as was mentioned) > Header overlap & transparent > Header overlap > On, then go to Top header – https://prnt.sc/IthoGW4XLynM > WCAG Background Control > set transparent https://prnt.sc/zGGHyUjbI_Lj > Publish changes. Check the result on site after closing the editor, maybe you will need to clear the cache of your browser.

Regards

Add this code also:
.et_b_mobile-panel-shop .et_b-icon+span {
display: none !important;
}
> https://prnt.sc/1g3XvrnidZMa

Regards

Hello,

Add the next code in Theme Options > Theme custom CSS:

.single-product .etheme-sticky-cart .wc-prl-recommendations {
    display: none;
}

or disable “Sticky Add To Cart Bar” via Theme Options > WooCommerce > Single Product Builder

Regards

Hello,

You’re welcome!
Please describe your request in more detail.

Regards

Hello,

Go to Theme Options > Speed Optimization > disable this option https://prnt.sc/FassrP9oBUky

Regards

Here is the new link to the video – https://drive.google.com/file/d/15yvvwubojHK5_–FipNpX7ocPifk943P/view?usp=sharing

We don’t know, unfortunately. It is really strange, but what we can say for sure, our theme is not the reason for the problem.

Regards

Hello,

Fixed. The fix will be included in the next theme update also.
You can download woocommerce.min.js by this link https://dropmefiles.com.ua/en/cR4s8E and re-upload it via FTP into themes/xstore/js/modules folder.

Regards

Hello,

Thanks for the reply.
When we go to Dashboard > Plugins > find WooCommerce and try to install it, there is error – https://prnt.sc/8y0CSaUKlTCJ We’ve tried to activate a default theme (not XStore) and install the WooCommerce plugin, the same error appears, it means the situation is independent of our theme. You need to contact hosting provider and ask to solve the problem with plugins installation. Once it will be solved, we will be able to help you with the demo content installation.

Regards

Hello,

Create 2 menus (the left one and the right one) via Appearance > Menus.
Go to Theme Options > Header Builder > change position of elements in the header content depends on your needs, for example – https://prnt.sc/P8saglR-yLmW
Select your menus in settings on Main menu and Secondary menu elements.

Regards

Hello,

You need to make test of the plugin version we sent you. What file sharing service works for you?
Try to download archive of the plugin by new link from the Private Content area.
Just open the Appearance > Widgets tab before activation Storefront theme, and do not close this tab. Once tests will be done and you activate XStore theme back, go to Appearance > Widgets in new tab and compare content of widgets areas in 2 tabs. Maybe all will be the same, in case some widgets changes their places you, you need to place as they were, thats all.

Regards

Hello,

You’re welcome!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

Hello,

Yes, you can, registration functionality comes from WooCommerce plugin, so please read this article – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

Regards

Hello,

Thanks for contacting us.

Please record a video of the problem, and provide temporary wp-admin + FTP access to the dev site.

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards