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Problem with email builder of xstore theme.

This topic has 5 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Ritik Kumar

Participant

December 19, 2022 at 15:31

When activating the email builder it is sending demo email but when activating developer mode and customising the email as per our need and saving it is not sending that customised email but it is sending the woocommerce default email and i want that customised email to be sent to the customers please help me to set that customised email to the default email so that whenever the customers can recieve good quality email.

#341842 Copied Theme version: 8.3.8

4 Answers

Rose Tyler

Support staff

December 19, 2022 at 16:30

Hello,

Thank you so much for purchasing our theme and contacting our support center.
We have “developer mode” option for the moments when you have real orders on your web-site and want to send your customers old emails (not broken new ones ) while you are building new emails with our builder.
This option is recommended to use while you are creating your emails with builder and if you are ready to test them you may just switch off the developer option.

Regards

#341849 Copied

Ritik Kumar

Participant

December 19, 2022 at 18:40

I have tried but it’s not working when we off the developer mode the email which is sent to customer is dummy mail of xstore theme please resolve my problem as soon as possible.

#341857 Copied

Ritik Kumar

Participant

December 20, 2022 at 06:24

I am sharing my credentials please resolve this and let me know the process.

Please contact administrator
for this information.

#341888 Copied

Rose Tyler

Support staff

December 20, 2022 at 13:14

Hello,

1/ Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the result.
2/ What exact type of emails did you test? Because we do not see the problem – https://prnt.sc/3cearDdHsSJs

Regards

#341936 Copied
Tagged: builder, email, problem, template, woocommerce, wordpress, xstore
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