Hello, MonnaChu,
Thank you for reaching out to us.
You can try to use the next custom CSS code:
.et-mobile-panel .et-quantity {
display: none;
}
Best regards,
8Theme’s Team
Hello, MonnaChu,
Thank you for reaching out to us.
You can try to use the next custom CSS code:
.et-mobile-panel .et-quantity {
display: none;
}
Best regards,
8Theme’s Team
Hello, TheOne,
Thank you for reaching out to us.
To assist you more effectively with your request, we kindly ask that you provide some screenshots for better clarity and understanding.
We appreciate your cooperation and look forward to your response.
Best regards,
The 8Theme Team
Hello, Outgrowth,
Have you cleared all cache after the update? Please do this.
We noticed that you have a few sections on the Front page that are hidden https://prnt.sc/83Q_YRpoe9Fv . You should understand that if you simply hide the section, all styles/scripts that are required for rendering elements in this section are loaded. It means that speed will be improved once you remove the unused content.
Best regards,
8Theme’s Team
Hello, TheOne,
Search for “has been added to the waitlist” – and add translation https://prnt.sc/sHOUcp-CStLL and “I consent to being contacted by the store owner” – https://prnt.sc/qp5_t2hLIfvP and so on.
Best regards,
8Theme’s Team
Hello, James,
We appreciate your prompt response.
Please try to use this custom CSS code:
.rtl.single-product .nasa-content-panel table.spec-table {
direction: ltr;
}
If this is not what you are looking for, please provide an example of the desired result.
Best Regards,
8Theme’s Team
Hello, TheOne,
We appreciate your prompt response.
Here is what we see on your site https://prnt.sc/4RCHwF1fswqM Have you solved this?
Best regards,
8Theme’s Team
Hello, Outgrowth,
Thank you for your cooperation.
We would recommend updating the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Then follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
We noticed that you have a few sections on the Front page that are hidden https://prnt.sc/83Q_YRpoe9Fv . You should understand that if you simply hide the section, all styles/scripts that are required for rendering elements in this section are loaded. It means that speed will be improved once you remove the unused content.
We hope this information is helpful.
Best regards,
8Theme’s Team
Hello, TheOne,
Thank you for reaching out to us.
We understand that you are using the Wishlist feature on your website, which is set up with two languages (Slovenian as the primary language and English as the secondary) using WPML. Regarding your query about translating the strings in the attachment labeled “wish,” we would like to assist you.
Please go to WPML > Theme and plugins localization > XStore > Scan XStore theme for strings and then scan the XStore Core plugin. After that, go to String Translation and search for mentioned strings.
If this doesn’t help, provide us with temporary wp-admin access. We will check what can be done to help you.
Best regards,
8Theme’s Team
Hello,
Private Content
Best regards,
8Theme’s Team
Hello, James,
We appreciate your prompt response.
1/ Loco Translate or any other translation plugin you are using >Themes > XStore > find and translate mentioned strings https://prnt.sc/DniEbFgckuQx
2/ Please provide the URL of product page with the table mentioned in your screenshot.
Best Regards,
8Theme’s Team
Hello, Lawrep,
Thank you for reaching out to us.
We understand that you are experiencing an issue with the alignment of your logo in the mobile panel footer when using Elementor. While it appears centered during editing, it seems to shift slightly to the left on the live page.
We’ve changed this option https://prnt.sc/TIWhrdGpxTfM to fix the issue.
Best regards,
8Theme’s Team
Hello, Alfi,
Thank you for getting in touch with us.
“Do you know by any chance how to remove those : ?” – custom CSS code can be used:
.cart-item-details>div~.variation dt, .cart-order-details .product-name-info>div~.variation dt {
display: none;
}
“At the my account page still no change after clearing cache! Maybe you can tell me at wich location the settings adapted the style so I can check that, in the customizer I’ve already set every border radius to 10!” – We’ve changed Theme Options > Styling > Set border radius from 10 to 10px > https://prnt.sc/BmyFY1AGbVyU
“And how to get background from the breadcrumb in a different color in the customizer it is edited but in elementor and on the live site view it is white!” – custom CSS code can be used:
.woocommerce-account .page-heading, .woocommerce-waitlist .page-heading,
.woocommerce-wishlist .page-heading, .cart-checkout-nav {
background-color: #f4f1ec;
}
Warm Regards,
The 8Theme Team
Hello, Sefat,
Yes, a mobile menu can be created via Appearance > Menus and then selected via the mentioned settings in Header Builder > Mobile menu.
Best regards,
8Theme’s Team
Hello, James,
Please provide temporary wp-admin access.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
We understand your concern regarding the theme recycling the same 10 names from your list of over 200 names. To assist you better, could you please provide us with additional details about the issue? For example, are you using a specific feature or plugin within the theme to display the names? Any screenshots or steps to replicate the issue would also be helpful. Additionally, provide URL of the page with this content.
Best regards,
8Theme’s Team
Hello,
Could you please provide an example of a specific non-empty category that is not appearing in the sidebar on the shop page?
Best regards,
8Theme Team
Hello, Petwish Food,
Thank you for reaching out to us.
We understand your concern regarding the WooZone plugin not appearing in your account.
Private Content
Best regards,
8Theme’s Team
Hello, Sefat,
Yes, this is correct.
Could you kindly provide an example of the desired mobile menu? This will help us better understand your expectations. Once we have this information, we will be able to confirm whether such a design is feasible with our theme by default. At the moment, it is not entirely clear to us how you would like the mega menu to appear on mobile devices.
Best regards,
8Theme’s Team
Hello, Konstantin,
Thank you for reaching out to us.
Here is an answer to your question – https://prnt.sc/IHJA0hpxwTjY You need to contact your hosting provider and ask to fix the error with “API server connection” – https://prnt.sc/TGpxj5f0JvH_
Kind Regards,
8theme team
Hello, Sefat,
We hope this message finds you well.
Here is a screenshot of the currently available settings: https://prnt.sc/uJiMkhXWb96V
Could you kindly let us know what you would like to see instead? This will help us better understand the result you are aiming for. If possible, could you also provide an example of a website with a mobile menu similar to what you are looking for?
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.
Best regards,
8Theme’s Team
Hello,
You’re welcome!
There is no such option, but you can try to use custom CSS code, for example: https://prnt.sc/Ehgo0H_uzCFd
If this solution does not meet your requirements, you can simply remove the provided code.
Best regards,
8Theme’s Team
Hello, Outgrowth,
Thank you for reaching out to us.
We understand your concern regarding the language inconsistencies on your website. Based on the details you’ve provided, it seems that some sections of your website, such as the product page categories, cart, checkout form, and checkout page, are not fully translated into Finnish, even though it is set as the default language.
To address this issue, we recommend the following this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Best Regards,
8Theme’s Team
Hello, James,
We appreciate your prompt response.
1/ https://prnt.sc/nqppNy3I-DnG https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/
2/ https://prnt.sc/rjBYC6VAB_Z3 https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/
3/ Single product builder via Elementor > edit template > https://prnt.sc/tL4fazcu-glQ
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
We understand your concern regarding the logo alignment on the mobile version of your website.
We’ve edited the header settings for mobile. Please clear cache and check the result.
Best regards,
8Theme’s Team
Hello, Outgrowth,
We would like to inform you that your current PHP version is 8.3.12. Unfortunately, it seems that not all the plugins you have installed are fully compatible with this version. To ensure optimal performance and compatibility, we kindly recommend downgrading your PHP version to 8.1.
Please note that this is not something the theme author can address directly. Instead, we advise you to contact your hosting provider to make this adjustment. We have previously communicated this recommendation to you, but it appears the change has not yet been implemented. We kindly ask you to take the necessary steps to resolve this issue at your earliest convenience.
Thank you for your attention to this matter. Should you have any further questions or require assistance, please do not hesitate to reach out.
Best regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
We understand that you are experiencing an issue where some items in the categories are not displayed when using the left sidebar widget.
Please do the next:
1. Navigate to WooCommerce > Status > Tools.
2. Clear the following items:
– WooCommerce transients
– Expired transients
– Term counts
Best regards,
8Theme’s Team
Hello, Outgrowth,
Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/
1/ Please refer to the following article for guidance on improving your website’s speed: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Additionally, we noticed that you are currently using PHP version 8.3.12. It appears that not all the plugins you have installed are fully compatible with this version. As a recommendation, we suggest downgrading your PHP version to 8.1 for better compatibility.
Best Regards,
8Theme’s Team
Hello, Pavlo,
This article should help you translate the template https://prnt.sc/wIpnjZ9N7DdM of the single product builder with Elementor – https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates
Please contact WPML plugin support to get further assistance.
Best Regards,
8Theme’s Team
Hello, Storeqoso,
You’re welcome!
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme Team