Hello, 4NOdes,

Thank you for reaching out to us and for being a valued user of the XStore theme. We hope this message finds you well.

We sincerely appreciate your detailed explanation of the issues you are experiencing with the preloader and lazy loading features, as well as your interest in optimizing your website’s performance. We are here to assist you.

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache after that.

To remove the loading effect on Elementor widgets and show them at once, the next custom CSS code can be used:

body:not([data-elementor-device-mode]) {
    --etheme-element-loader-display: none;
    --etheme-element-loading-opacity: 1;
    --etheme-element-loading-visibility: visible;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins as well.
For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:
a. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
b. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
c. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Ensure that all images are optimized for the web. You can use tools like Adobe Photoshop or free online services such as TinyPNG to reduce image file sizes without losing quality.

Best Regards,
8Theme’s Team

Hello, SaLearning,

1/ Could you kindly specify where you are seeing the mentioned warning? If possible, please provide the URL for reference.

2/ Theme registration is obligatory – https://prnt.sc/k71rfNUpG6PC

3/ Please downgrade the PHP version from 8.3.6 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for choosing the XStore theme for your store.

May we kindly ask if you are using a caching plugin? If so, we recommend temporarily disabling it and monitoring your website’s performance for a while. Should it become evident that the plugin is causing the issue, we suggest contacting the plugin’s support team for guidance on identifying the specific option that may be interfering with your website’s functionality.

Best regards,
8Theme’s Team

Hello, Eirini,

Thank you for reaching out to us.

We understand that you would like to make all the attribute tags on your shop page fully visible. Please go to Theme Options > Woocommerce > Shop elements > Variation Swatches > Show more link > Off.

Warm Regards,
The 8Theme Team

Hello, ZEXAL,

1/ You’re welcome!

2/ The first image in the gallery corresponds to the main image, and there is no option to change this. You can see an example of this on our demonstration websites https://xstore.8theme.com/elementor3/electronic-mega-market/product/iphone-14/

3/ Please record a video of your actions for us.
Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

Hello, Raghu,

Thank you for reaching out to us.

We understand that you are currently using a child theme and are unable to locate the header.php file within it. You need to copy the header.php file file from the XStore parent theme to the child.

To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin https://wordpress.org/plugins/wp-headers-and-footers/ , or by editing the header.php file (copy file from the XStore parent theme to the child).

Warm Regards,
The 8Theme Team

Hello, ZEXAL,

We appreciate your prompt response.

1/ Theme Options >> WooCommerce >> Shop Elements >> Variation Swatches >> set the color as the primary attribute;

2/ As far as we can observe, the behavior appears to be completely normal and not unusual.
Private Content

3/ We’ve checked and it works fine – https://gyazo.com/46d7c2e8a4db8f963ea5514ca2cbb4f9

Best Regards,
8Theme’s Team

Hello, Plethora,

Thank you for reaching out to us.

Could you kindly provide the URL of the page shown in your screenshot? This will help us assist you more effectively.

Best regards,
8Theme’s Team

Hello, Sanjay Gupta,

Thank you for reaching out to us

Please describe the desired results in more detail.

Additionally, provide temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you kindly provide the URL of the page shown in your screenshot? This will help us assist you more effectively.

Best regards,
8Theme’s Team

Hello, Gayleen,

Thank you for reaching out to us.

We understand that you are experiencing an unusual layout issue on your product category pages, where each row is displaying products of varying widths.

It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags caused the problem. Keep the Show Excerpt option disabled https://prnt.sc/KULQLZ6zKCMQ or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To limit the number of lines in the short description on single product page the next custom CSS code can be used:

.single-product .et_product-block .woocommerce-product-details__short-description  {
    display: -webkit-box;
    -webkit-line-clamp: 3; /* Adjust the number of lines as needed */
    -webkit-box-orient: vertical;
    overflow: hidden;
}

, there is no read more button option, by default.

A more detail link can be activated for Quickview via Theme Options > Woocommerce (Shop) > Shop elements > Quick view.

Best Regards,
8Theme’s Team

Hello, Pille,

Thank you for reaching out to us.

Please read these articles – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/ https://www.8theme.com/documentation/xstore/xstore-features/cart-checkout-progress-bar/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

We understand that you are experiencing difficulties in displaying content in full width.
We’ve selected “Elementor Full-width” in Page settings > Page layout – https://prnt.sc/QDeAvPvGQcpO

Please clear cache and check the result.

Best regards,
8Theme’s Team

Hello, Chandru,

Thank you for getting in touch with us.

https://prnt.sc/svbXQCnRb4l3

Product featured image is required – https://prnt.sc/q8XH_oMIArmH

Best regards,
8Theme’s Team