Forum Replies Created

Viewing 30 posts - 2,191 through 2,220 (of 68,230 total)
1 2 3 … 73 74 75 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 10:45

    Hello,

    We appreciate your prompt response.

    We have regenerated the POT files; however, unfortunately, this did not resolve the issue. It appears that the problem is not related to our theme. Therefore, we kindly recommend reaching out to the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Should you have any additional questions or require further clarification, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #427349 Copied In reply to: TRADUCIR EN PÁGINA DE PAGO ENVÍO GRATUITO
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 10:11

    Hello, Pavlo,

    Please check a single product page – https://prnt.sc/rLyiWfzPKDAp

    We wanted to inform you that it was necessary to rescan the theme and plugin strings using WPML. To assist you in managing this process independently in the future, we have added a link to the relevant page in the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #427339 Copied In reply to: How to translate fields like Price, Share…?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 09:44

    Hello,

    Thank you for reaching out to us.

    We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

    If this doesn’t help, provide us with temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #427336 Copied In reply to: I have a problem with the description Tap disappearing from recent products I add
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 09:25

    Hello, James,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #427333 Copied In reply to: translation elements locations in the xstore product [age
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 09:03

    Hello, Storeqoso,

    We wanted to inform you that it was necessary to rescan the theme and plugin strings using WPML. To assist you in managing this process independently in the future, we have added a link to the relevant page in the private content area.

    Should you have any questions or require further assistance, please do not hesitate to reach out to us.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #427325 Copied In reply to: Problem wmpl translate I can not to translate checkout and wishlist page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 08:32

    Hello, Pavlo,

    Thank you for reaching out to us.

    Please check how it works now.

    Best Regards,
    8Theme’s Team

    #427319 Copied In reply to: How to translate fields like Price, Share…?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 08:22

    Hello, Cocofu,

    Thank you for getting in touch with us.

    We kindly request that you post each question as a separate topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Additionally, please provide detailed descriptions along with relevant screenshots to help us better understand and address your inquiries.

    Warm Regards,
    The 8Theme Team

    #427316 Copied In reply to: Can I use other comment plugins on the product category page? Why can’t I use the original template
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 08:20

    Hello,

    Thank you for reaching out to us.

    Please check how it works now > https://prnt.sc/bZYl7vbMN6FO

    You currently have only 1 sale product, so we’ve changed the products type in Products element settings – https://prnt.sc/f0RK6hul5YCx

    Best regards,
    8Theme’s Team

    #427314 Copied In reply to: Product carrousel doesn’t show the last product after sliding
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 08:14

    Hello,

    You’re welcome!

    Best regards,
    8Theme’s Team

    #427313 Copied In reply to: Update of WPBakery – Lots of errors on webshop (Urgent)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2024 at 08:12

    Hello,

    Thank you for reaching out to us.

    To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #427312 Copied In reply to: TRADUCIR EN PÁGINA DE PAGO ENVÍO GRATUITO
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 19:47

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #427280 Copied In reply to: UNDER WordPress Dashboard Appearance option customize theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 19:46

    Hello,

    Thank you for reaching out to us.

    Could you please ensure that the “Massive Addons for WPBakery” plugin is activated? At first glance, it appears that the content may have been created using this plugin, but it seems someone might have deactivated it, which is why the code is now being displayed.

    If you have any further questions or need additional assistance, please don’t hesitate to let us know.

    Best regards,
    8Theme’s Team

    #427279 Copied In reply to: Update of WPBakery – Lots of errors on webshop (Urgent)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 19:39

    Hello, Pavlo,

    Thank you for reaching out to us.

    We kindly request that you contact your hosting provider, share the attached screenshot https://prnt.sc/Oo_1vRgnamiw , and ask them to resolve the memory error.

    Best Regards,
    8Theme’s Team

    #427278 Copied In reply to: Infinite loader on “Elementor Edit” mode
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 16:02

    Hello, Sefat,

    Header Builder via Elementor > edit template > Mobile menu settings > Items > select menu https://prnt.sc/uJiMkhXWb96V

    Best regards,
    8Theme’s Team

    #427266 Copied In reply to: Why I can’t show the same Menu in mobile version? And also In mobile version Menu icons not showing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 15:59

    Hello, Storeqoso,

    We appreciate your prompt response.

    Please try to find and translate strings now.

    Best regards,
    8Theme’s Team

    #427265 Copied In reply to: Problem wmpl translate I can not to translate checkout and wishlist page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 15:52

    Hello, Terek,

    6.6.2 or 6.6 WP version.

    Best Regards,
    8Theme’s Team

    #427263 Copied In reply to: Elementor editor not loading and showing error relating to operand types
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 15:51

    Hello, Dragan,

    Yes, you are right.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    #427262 Copied In reply to: Option to automatically add new products and promotions to a defined category in the menu?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 15:49

    Hello, Saleh,

    Thank you for reaching out to us.

    Custom CSS code can be used:

    .etheme-elementor-off-canvas_content .product-item-right bdi {
    color: red;
}
.etheme-elementor-off-canvas .cart-widget-subtotal .big-coast {
    color: green;
}

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best regards,
    8Theme’s Team

    #427261 Copied In reply to: how to change mini cart text color red
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 14:42

    Hello, Simeon Iliev,

    Thank you for reaching out to us.

    In WordPress, blog posts are displayed in reverse chronological order (newest to oldest) by default. If you would like to modify this behavior, we kindly recommend contacting WordPress support for further assistance.

    Best regards,
    8Theme’s Team

    #427252 Copied In reply to: Blog post article order – new to old….
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 14:38

    Hello, Dragan,

    Thank you for reaching out to us.

    If you would like to propose the addition of new features or options, we kindly invite you to share your suggestion on our Taskboard via the following link: https://www.8theme.com/taskboard/. Suggestions that receive significant support from other customers will be carefully reviewed by our development team for potential inclusion in future updates.

    Best regards,
    8Theme’s Team

    #427251 Copied In reply to: Option to automatically add new products and promotions to a defined category in the menu?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 14:36

    Hello, DebbieC,

    https://prnt.sc/eslvP8pndm90 > https://prnt.sc/WevBElWNinlb

    Best Regards,
    8Theme’s Team

    #427250 Copied In reply to: Recent updates are causing display issues on product pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 14:31

    Hello, Terek,

    It seems that the issue is related to the WordPress update (from 6.7). You may either downgrade to a previous version or contact support of the Elementor plugin.

    Best Regards,
    8Theme’s Team

    #427248 Copied In reply to: Elementor editor not loading and showing error relating to operand types
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 14:27

    Hello,

    “your theme build with elementor pro” – no, our theme demos use the Pro Elements plugin (free), not Elementor Pro (paid). We are compatible with Elementor Pro, but your question is independent of the theme, but related to the plugin directly.

    “can you tell me how can i remove this 3 steps ? and keep normal checkout” – Theme Options > Breadcrumbs > disable “Special breadcrumb on the cart, checkout, and order pages”

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #427247 Copied In reply to: getting 404 error after placing the order
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 13:53

    Hello, Terek,

    Thank you for reaching out to us.

    We would recommend you contact support of the Elementor plugin directly – https://wordpress.org/support/plugin/elementor/

    Best Regards,
    8Theme’s Team

    #427239 Copied In reply to: Elementor editor not loading and showing error relating to operand types
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 12:58

    Hello,

    Since you purchased the plugin separately from the theme, we kindly recommend visiting the plugin’s official website – https://prnt.sc/bxMoYDL2PR67. There, you should be able to find information on how to contact their support team. Alternatively, you may search online.
    Here is a link to a free Elementor plugin support forum – https://wordpress.org/support/plugin/elementor/

    Best regards,
    8Theme’s Team

    #427231 Copied In reply to: getting 404 error after placing the order
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 10:59

    Hello,

    So, you have identified that the issue is related to the activation of a specific plugin, regardless of which theme is currently active on the website. At this point, we recommend reaching out to the support team of that plugin for further assistance.

    Best regards,
    8Theme’s Team

    #427215 Copied In reply to: getting 404 error after placing the order
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 10:55

    Hello, Sefat,

    Please read this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

    Best regards,
    8Theme’s Team

    #427214 Copied In reply to: Why I can’t show the same Menu in mobile version? And also In mobile version Menu icons not showing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 10:52

    Hello, Alyan,

    We kindly remind you that we have requested temporary WP-Admin access on two occasions. We would greatly appreciate it if you could provide the necessary access so that we can proceed with accessing the Dashboard of your website.

    We’ve added IPs via the Private Content area.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #427212 Copied In reply to: Color filter is not working in my xstore theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 10:24

    Hello,

    Thank you for reaching out to us.

    We appreciate your interest in using our email builder. Regarding your query about automatically attaching a PDF invoice to the order confirmation email, could you please provide us with more details about your current setup or any specific plugins or tools you are using for generating the PDF invoices? This will help us guide you more effectively.

    Looking forward to your response.

    Best regards,
    8Theme’s Team

    #427202 Copied In reply to: How to attach PDF invoice in the order confirmation email?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2024 at 10:01

    Hello,

    To solve “There has been a critical error on this website” – please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    “support not giving me solution” – we provide support for XStore theme, but the questions you previously asked were not related to our theme because you confirmed that the issue persists even with the default WC theme – Storefron.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #427198 Copied In reply to: getting 404 error after placing the order
  • 1 2 3 … 73 74 75 … 2,273 2,274 2,275
    Viewing 2,220 results - 2,191 through 2,220 (of 68,230 total)
Viewing 30 posts - 2,191 through 2,220 (of 68,230 total)
1 2 3 … 73 74 75 … 2,273 2,274 2,275

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