Hello,
Your site is currently in maintenance mode, so we can’t check it.
In order to take a closer look, we kindly request that you provide us with temporary wp-admin access.
Thank you for your cooperation.
Kind Regards,
8theme team
Hello,
Your site is currently in maintenance mode, so we can’t check it.
In order to take a closer look, we kindly request that you provide us with temporary wp-admin access.
Thank you for your cooperation.
Kind Regards,
8theme team
Hello, Shahar Klamka
Please try code from this topic – https://www.8theme.com/topic/problem-with-products-layout-in-shop-page/#post-316130
Kind Regards,
8theme team
Hello, Ms. Morbenia Morbeck,
We’ve set – https://prnt.sc/bsDNbSU9XY-O Please clear cache and check now. The problem is fixed.
If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new
Kind Regards,
8theme team
Theme options > WooCommerce > Single product page > Wishlist.
Please check the screenshot in the Private Content area.
Kind Regards,
8theme team
Hello, Enjin
1/ We added next filters in your xstore-child/functions.php -> https://prnt.sc/m_txHuHsmLAi
// loop product image swatch size
add_filter('sten_wc_archive_loop_image_swatch_size', function() {
return 'woocommerce_thumbnail';
});
// single product image swatch size
add_filter('sten_wc_single_image_swatch_size', function() {
return 'woocommerce_thumbnail';
});
Also, we improved your CSS styles for those images ->
before: https://prnt.sc/-z3jLxmzxLPh
after: https://prnt.sc/52unoaUZf8wm and https://prnt.sc/F7EzvRvZWO2G
2/ Product filtes widget was created for Elementor product builder as extension to use product filters from any page and redirect the customer to filtered products on shop. We did think about ajax feature but for making it work we understood it will create different issues and requires bad coding practice which we would like to avoid in our projects.
Here is another example of Product widgets widget on our demo -> https://xstore.8theme.com/elementor/demos/book-store/ https://prnt.sc/eZKbfp7F8fUQ
Kind Regards,
8theme team
Hello,
Thank you for your response.
We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.
Best Regards,
8Themes Team
Hello,
Theme Options > WooCommerce > Shop elements > Brands > Show Product Brands On Single Product Page > On and Choose The Location For Brands.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Lim
Thank you for using our theme and for the screenshot.
“Show Variations As Simple Products (Beta)” can be disabled via Theme Options > Woocommerce > Shop > Products style.
Kind Regards,
8theme team
Hello, Niko
If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer, and Technical Support by visiting this link: http://themeforest.net/downloads . This will enable us to provide more updates and dedicated support in the future. Your appreciation of our Theme and Support would be highly appreciated.
Thank you for reaching out to us. Have a wonderful day!
Kind Regards,
8theme team
Hello, Quisquillosaaove
In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.
Also, contact your hosting provider and ask about the error log.
Provide us with this info.
Kind Regards,
8theme team
You’re welcome. Have a nice day!
Kind Regards,
8theme team
Hello, Lasitha851
We suggest that you reach out to the support team of the WooCommerce plugin, as our theme does not affect it.
Kind Regards,
8theme team
Hello,
Thank you for the reply.
There is no option to change that loader, but custom CSS code can be used, we will provide you with examples.
Here is the CSS selectors for loader on your web-site
body:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before, body:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before, .etheme-elementor-lazy-button:before, .elementor-widget.etheme-loading:before
Here is CSS you may add to make loader as our Time icon
body:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before, body:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before, .etheme-elementor-lazy-button:before, .elementor-widget.etheme-loading:before {
content: '\e949';
font-family: 'xstore-icons';
border: none;
line-height: 1;
font-size: var(--etheme-elementor-loader-size, 1.5rem);
animation-duration: .7s;
}
By adding next CSS snippet you will get your logo instead of circle loader
body:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before, body:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before, .etheme-elementor-lazy-button:before, .elementor-widget.etheme-loading:before {
background-image: url(https://shiningskin.co.il/wp-content/uploads/2023/01/ShiningSkin-LOGO.png);
background-size: cover;
animation: none;
background-repeat: no-repeat;
width: 200px;
height: 40px;
left: calc(50% - 200px / 2);
top: calc(50% - 40px / 2);
border-radius: 0;
border: none;
background-position: center;
}
Kind Regards,
8theme team
Hello,
1/ This element automatically takes images that you uploaded for your categories in Dashboard > Products > Categories > Thumbnail.
If you want to get the result like on the demo, but do not want to prepare your images, custom CSS code can be used for the element, for example:
.category-grid.slide-item {
background-color: grey;
border-radius: 10px;
}
but in your case images have white background, so the result isn’t the best – https://prnt.sc/KtdGqTYiGvFp
Just border can be added via settings of this element – https://prnt.sc/tFdIwumVNfdZ
Kind Regards,
8theme team
Hello,
We have noticed that the images on your site appear differently depending on the language. Have you been able to resolve this question?
Is there anything else we can do to assist you?
Kind Regards,
8theme team
Hello, Cristina
We added a video in documentation, Loco translate plugin can be simply installed and it simplest way to translate the theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
Once you provide temporary wp-admin access, we will be able to check the situation with translation on your site more deeply and assist you.
Waiting for your reply.
Kind Regards,
8theme team
Hello, Lkhawamedia
Your site is under maintenance mode, so we can’t check it.
What multilanguage plugin do you use?
Kind Regards,
8theme team
Hello, Movileanu
Try to change Site Width in Theme Options > General.
Or you can activate Full-Width Header via Header Builder > Main header.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, LucyLu
Thank you for using our theme.
We do not see problems on mentioned pages right now. Have you sorted them out?
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello,
As we can see, you have sorted it out – https://prnt.sc/dGXfnJRY5Akd
https://gyazo.com/282259ac7149ad62cebc3e1ec56c9ce4
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Niko
WPML > string translation > scroll down and press on “Translate texts in admin screens” link. You’ll see a list of fields, choose the fields you’d like to translate. For example – [theme_mods_xstore-child]button_text_et-desktop https://prnt.sc/PZxm0h4PbKQK
After that go back to the String Translation section and translate the necessary content https://prnt.sc/DNtRFKLtBlpO
Kind Regards,
8theme team
Hello,
We checked and added for you next custom CSS inside xstore-child/style.css -> https://prnt.sc/O3fnkPy_VbF7
Also, you are using 2 different according elements https://prnt.sc/lJZIFi9kAuVC which are not synchronized so you see both of them opened by default -> https://prnt.sc/gE6j9ndSWdr7 but if you need to create accordion with “children tabs” then you need to create few sections of one accordion element -> https://prnt.sc/bGDffzpPv53g and select active section -> https://prnt.sc/QsZKTIFVAGUJ Frontend view -> https://prnt.sc/m4c-zpeMt0zH ( https://gyazo.com/0d596c35822f1b8511dc2905efd921bb )
Kind Regards,
8theme team
Hello, Thomas
By default, there is no such option.
To change the tag you may copy xstore/woocommerce/content-product.php and xstore/woocommerce/content-product-slider.php to your child-theme/woocommerce/content-product.php and child-theme/woocommerce/content-product-slider.php respectively. In your child’s files look for all .product-title with h2 tag and replace with your own -> https://prnt.sc/yLgqjYqGkCfZ
Kind Regards,
8theme team
Could you please explain why you need it? Do you like the color only?
In this case, try to add the next code in Theme options > Theme custom CSS:
.products-hover-shadow:not(.with-ajax) .content-product:hover, .products-hover-shadow.with-ajax .ajax-content .content-product:hover {
border: 1px solid green;
}
Kind Regards,
8theme team
Hello, Bhabani
You need to disable XStore AMP plugin or read our documentation –
https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
“Also changes are very late to reflect after clearing cache as well on browser.” – please record a video of the problem.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Cr3atorf1lm
You can try the next:
– create static block with shortcode element
– go to pages > edit page > [8theme] Layout Options > Footer / Prefooter > Use custom pre footer for this page/post > select the static block
Kind Regards,
8theme team
Hello,
Thank you for your inquiry.
The “Continue reading” text is part of the XStore theme, so we recommend that you follow the instructions in this article to create a translation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation//.
We hope this helps.
Kind Regards,
8theme team
Hello, Alis
We regret to inform you that the situation you are facing is outside the scope of our theme and we would recommend that you contact the support team of the WooCommerce plugin for further assistance – https://wordpress.org/support/plugin/woocommerce/
Kind Regards,
8theme team
Hello,
The problem is caused by the PageLayer plugin you installed.
It is recommended to run import on a fresh WordPress installation, without any 3rd party plugins installed. For this you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content, then you will be able to install the demo version from scratch.
Kind Regards,
8theme team
Hello, Ms. Morbenia Morbeck,
We are unable to open the URL you provided – https://prnt.sc/5g9UUelZdc0f. Please double-check the link. Additionally, if you could provide us with temporary WordPress admin access, it would allow us to take a closer look at your settings.
Kind Regards,
8theme team