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Viewing 30 posts - 20,791 through 20,820 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 15:02

    Hello, Cristian Rodriguez,

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 15:00

    Hello, Oslov,

    Thank you for using XStore.

    Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 14:55

    Hello, Pites,

    We apologize, but this question is unrelated to our theme functionality. For further assistance, please refer to the documentation of Google Search Console or contact their support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 14:41

    Hello, Peter,

    In your case, it is needed to select the width of every column for mobile – https://prnt.sc/X8gVARMo40Mh

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 14:27

    Hello, Peter,

    Please close the editor https://prnt.sc/aVPhMEohW-x7 , so we can take a closer look at the static block content settings there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 14:24

    Hello, Mazravva,

    Thank you for using XStore.
    We recommend that you contact the support team of the WooCommerce plugin, as there are no specific settings for VAT from our side and this functionality is provided by the plugin.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 14:02

    Hello,

    We appreciate your interest in our services and we always strive to provide the best possible support to our customers. However, we cannot guarantee that compatibility with the mentioned third-party plugins can be added without disabling the “AJAX Add To Cart” option.
    In this case, we would recommend you try to find another direction.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 13:19

    Hello, Francesco Avolio,

    You need to find and translate mentioned strings manually. For example, go to Loco Translate > Plugins > XStore Core > find “My account” and add translation for it https://prnt.sc/D7KevLdo3KKS > https://prnt.sc/XuVEGex4g92W
    In this way, you need to find and translate all mentioned untranslated strings (for the theme, WooCommerce and Core).
    There is no need to translate all existing strings, just texts that are visible on the frontend.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 12:05

    Hello, Francesco Avolio,

    What exactly strings you can’t find how to translate?

    Could you provide screenshots?
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:59

    Hello, Giuseppe,

    Please rename files first – https://prnt.sc/0qqyaYtgovdz

    As we can see, all is fine for Core plugin translation now. You can find and translate strings now. There is no need to translate all strings, just texts that are visible on the frontend.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:53
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:53

    Hello, Naborhi,

    Theme Options > WooCommerce > Shop > Shop page filters > Widgets Columns For Filters Area > set 1.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:50

    Hello, Manos,

    We suggest that you uncheck the “Redirect to the cart page after successful addition” option in the WooCommerce Settings > Products section, and then select the Product Added Notification Type for Cart in the Theme Options > WooCommerce > Shop > Shop page Layout.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:46

    Hello, Steven Tay,

    Categories, their hierarchy, and the count of products are taken from Dashboard > Products > Categories.

    Also, please check the Private Content area of this reply.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:36

    Hello, Inesita,

    We can see Instagram as on the screenshot in the Private Content area
    Unfortunately, there are no settings to change the size of images or columns amount for mobile.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:29

    Hello, Inesita,

    Please check now. I’ve changed Footer Links colors via Theme options > Footer > Footer styling.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:25

    Hello, Francesco Avolio,

    Please provide the correct wp-admin access – https://prnt.sc/l0mZa8ym9DcO

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:23

    Hello, Websitedude1985,

    You have 2 options to fix this issue:
    1/ You may disable the sticky section in Theme Option -> WooCommerce -> Single product builder.

    2/ You may disable Single product builder and use default prebuilt-layouts of Single product. There are options to make sticky gallery or sticky content with no issues.

    It is almost impossible to fix that sticky-section issue for Single product builder because we already tried to but had no success. You should know that this problem is caused by specific “own build structure” of Single product content so each column’s width may differ and each position is not pre-located. Thanks for understanding!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:19

    Hello, Websitedude1985,

    1/ Typically, there is no such issue, however, in your case it is a specific situation with server requirements.
    2/ As all these features use Ajax technology, which in turn makes requests through admin-ajax, the more of these elements there are, the more requests will be made.
    Some requests are only executed after certain manipulations, for example Quick View sends requests only after pressing the button and search as well.
    Some work without a trigger due to their particularities, for example, Ajaxify Widgets performs requests when an element is visible on the screen. The same applies to Wishlist For Variation Products, as a request is sent immediately after the products are loaded to determine which variation is selected and which one to add to the wishlist.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 11:14

    Hello, Giuseppe,

    You need to rename xstore-it.po and xstore-core-it.po to
    xstore-it_IT.po and xstore-core-it_IT.po.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 09:50

    Hello, Mclovin210392,

    Thank you so much for being our customer!

    We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 09:45

    Hello, LambdaSP,

    Did you try “Swatches Border Color” in Theme Options > WooCommerce > Shop elements > Variation Swatches?

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 09:36

    Hello, Inesita,

    1/ Please check Instagram on your Home page from a real mobile device. Provide us with a screenshot and describe in more detail what do you want to change/the desired result.

    2/ Please check the Footer now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 09:15

    Hello, Inesita,

    Theme Options > Footer > Footer styling > Footer Links

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 09:09

    Hello, Simran,

    Thank you for your inquiry. Unfortunately, the “Read More” button does not have the described functionality by default. It would require additional customization in files or the use of a third-party plugin. As this is outside of our basic support scope, we are unable to assist you. We suggest that you contact the support team of the WooCommerce plugin for further assistance.

    Please check the Private Content also.

    About “header gap issue”, please provide URL of page where we will be able to see it. Also, let us know what browser you use.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:51

    Hello, Mclovin210392,

    1/ Please go to Theme options > Header Builder > Cart > edit title https://prnt.sc/SX8w0zqUwiGb

    2/ Theme Options > WooCommerce > Cart page > Empty cart content > Text For Empty Cart > edit content of Text tab

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:48

    Hello, Lim,

    Please check how it works with the default WooCommerce theme – Storefront activated.
    If the situation is not related to the theme, we suggest that you contact the support team of the WooCommerce plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:38

    Hello, Nataliyag2,

    You can use any email for it. Our email is in the Private Content area.

    To create wp-admin access, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:33

    Hello,

    As you may see those issues are non-critical so it means they could be skipped because some products may have ratings and others don’t. If you test it with the default WooCommerce ‘StoreFront’ theme then you will have the same notices as well. So, please, ignore those ones and you should know that it is never possible to fix all possible issues and notices more so if they are optional. Otherwise, it is always ok to customize our code via xstore-child theme. You may add their filters/actions which you may find by ‘googling’.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:32

    Hello, LambdaSP,

    Simple custom CSS code here
    1/

    form.cart a.reset_variations {
        display: block;
        margin-right: 0;
    }

    about your question “And the size swatches buttons not perfectly in the center” – they are centered aligned so it could be just an illusion.

    2/ They are the same size from code but according to the font those strings may differ because ‘number type’ could be bigger in your body font and ‘Latic chars’ could be a bit smaller. There are no way to fix it properly for you because there are no such solution to write some part of CSS kind a ‘.some-string-class[content*=L]’ to increase/decrease its size.

    3/ It is how it works and there cannot be a swipe effect, because if we deep a little bit inside the code then there are no loaded all slides as in real sliders but on arrow click main image just changes with the next one from the product’s data-images attribute.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 20,820 results - 20,791 through 20,820 (of 68,231 total)
Viewing 30 posts - 20,791 through 20,820 (of 68,231 total)
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