Forum Replies Created

Viewing 30 posts - 20,821 through 20,850 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:29

    Hello, Pites,

    These are just warnings, not any critical errors, so you don’t need to worry about them.
    If you don’t have any reviews yet, that will show up as a warning in the Schema testing tool. That’s because Google will actually look out for those fields. Hence we recommend you spend some time asking happy customers to leave a review/rating to get rid of the “aggregateRating” and “review” warnings.

    Kind regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:22

    Hello, Cristian Rodriguez,

    Thank you for using XStore.

    Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Let us know the result.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:19

    Hello, Nguyễn Bảo Ngọc,

    Please check the Private Content area

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:17

    Hello, 海绵宝宝,

    Thank you for the reply.

    1/ Go to Elementor > Settings > Integrations > WooCommerce > Choose Disable to opt out of using Elementor’s Mini Cart template https://elementor.com/help/menu-cart-widget-pro/
    Clear all cache and check the result.

    2/ Theme Options > Styling > Main Color > change it from White to something else, and check page numbers then.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:13

    Hello, Marlon,

    Theme Options > Theme custom CSS > https://prnt.sc/vGa9AbPaoCDe

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 18:47

    Hello, Websitedude1985,

    We’ve disabled next options: Wishlist For Variation Products https://prnt.sc/lr1_SFxIgzwK and Ajaxify Widgets https://prnt.sc/NiCLlHiMTB-R
    Please check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 16:55

    Hello, Mateusz ,

    If you are willing, we would be grateful if you could leave a 5-star rating for our Theme, Customer, and Technical Support by visiting this link: http://themeforest.net/downloads . This will enable us to provide more updates and dedicated support in the future. Your appreciation of our Theme and Support would be highly appreciated.

    Thank you for reaching out to us. Have a wonderful day!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 16:31

    Hello, Dionizio Find,

    You can rewrite etheme_sale_label_percentage_text() function (xstore/framework/woo.php) via functions.php file of your child theme.
    https://developer.wordpress.org/themes/advanced-topics/child-themes/#using-functions-php
    https://webdesign.tutsplus.com/tutorials/a-guide-to-overriding-parent-theme-functions-in-your-child-theme–cms-22623

    Please note that additional customization in files is out of our basic support scope.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 16:28

    Hello, Dionizio Find,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 16:26

    Hello, LambdaSP

    Please delete this code https://prnt.sc/7RKFx4M8tlOr
    , and try our options “Show Selected Item Name” and “Swatches Border Color” in Theme Options > WooCommerce > Shop elements > Variation Swatches.

    Or change that custom CSS code to:

    .st-swatch-preview li.selected {
        background-color: #000 !important;
        color:white !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 15:53

    Hello, Vlad,

    Please check this screenshot – https://prnt.sc/p09VEqPyF4zo

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 15:52

    Hello, Mateusz ,

    You need to translate XStore Core plugin https://prnt.sc/cWir43GPnD9e

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 15:35

    Hello, JAG,

    No, it is not possible also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 15:34

    Dear,

    We have previously attempted to explain to you that there is no single solution that will be suitable for all of our customers, so modifications were made to your child theme. Your changes will not be lost after the parent theme is updated.
    This question with the h1 persists with this particular single post layout, so the most straightforward solution is to alter the layout via the Theme Options. This has been satisfactory for all of our customers thus far. If you would like to continue this discussion, please contact our development team directly at the following link: https://www.8theme.com/taskboard/ .

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 15:23

    Hello, Catholicans

    Theme options > WooCommerce > Built-in Compare > Enable Built-In Compare > Off.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 15:21

    Hello, Kestutis,

    Custom CSS code can be used, for example:

    .product-details {
        display: flex;
        flex-direction: column;
    }
    .product-details .product-title {
        order: 1;
    }
    .product-details .star-rating {
        order: 3;
    }
    .default-add-to-cart-btn {
        order: 5;
    }
    .product-details .price {
        order: 4;
    }
    .product-details .product-excerpt {
        order: 2;
    }

    place the code into Theme Settings > Theme custom CSS > Global.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 15:15

    Hello,

    We are waiting for access from you to be able to check current your settings and guide you then.

    Did you try to disable plugins one by one to find out which one caused the problem?

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 15:12

    Hello, Mateusz ,

    You need to translate the parent theme as described in our docs and videos – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 14:49

    Hello, Websitedude1985,

    The number of requests depends on the number of Ajax elements on the page, whether there is an Ajaxify widget, or if someone is searching a lot, or if this option is enabled – https://prnt.sc/GirTEgelCA_3
    You need to disable ajax settings via Theme options, and edit the content of pages > disable Ajaxify in the settings of elements.

    Provide temporary wp-admin access, so we can take a closer look at your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 14:45

    Hello, Catholicans,

    Could you provide temporary wp-admin access? We need to take a closer look at your settings.
    Make sure you have a hierarchy in categories and they are not empty, for example – https://prnt.sc/qObbIjuS0Rtb

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 14:38

    Hello, Catholicans,

    There is no such option, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 14:14

    Hello, MJJONE,

    Because it will create different issues with cache plugins and some others which are better to skip so it is better to fix locally just as we did for you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 13:50

    Hello, LambdaSP,

    Theme Options > Theme Custom CSS > Global

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 13:45

    Hello, Simran,

    Please add this code in Theme Options > Theme custom CSS > Mobile:
    .etheme-sticky-cart .et-single-buy-now, .etheme-sticky-cart p.price {
    display: none;
    }
    and check the sticky add to cart panel then.

    https://prnt.sc/9gD3ooog-BiB – and check search colors then.

    Header > Top header > change WCAG Color and check icons then.

    https://prnt.sc/W1dfpPk3niaJ – you can edit the Bottom header margin or use the next custom CSS code:

    .shop-full-width {
        margin-top: 30px;
    }

    https://prnt.sc/MMcG3SYmi-Ry – additional customization is outside the scope of our basic support.
    The text can be changed using translation files. Install and activate the Loco Translate plugin > create a translation for WooCommerce plugin > change English text and disable the Loco plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    When you will need to change the text back, activate the Loco plugin and do this, or just delete translation files.

    https://prnt.sc/60-Nd_wEHkOv – please submit a separate topic on the forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ for this problem. Describe in more detail. Do you mean after every theme update?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 13:11

    Hello, Mohamed,

    You need to rename xstore-core-es.po and xstore-es.po to
    xstore-core-es_ES.po and xstore-es_ES.po.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 13:10

    Hello, Peter,

    Theme Options > Breadcrumbs > Breadcrumbs Font

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 12:13

    Hello, Nataliyag2,

    Thank you for using our theme.

    Please post different questions via separate topics, then you will get answers fastest because sometimes different persons work on different requests.

    1/ Go to Elementor > Settings > Integrations > WooCommerce > Choose Disable to opt out of using Elementor’s Mini Cart template https://elementor.com/help/menu-cart-widget-pro/
    Clear all cache and check the result.

    2/ WooCommerce > Settings > Shipping options > Enable the shipping calculator on the cart page

    3/ Try to add the next code in Theme options > Theme custom CSS > Global:

    .etheme-product-grid-title a, .content-product .product-title a {
        color: #222 !important;
    }

    4, 5/ There are no such options, unfortunately.

    6/ Please read this article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ Related Products and Up-Sells are different things. Related products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

    7/ Could you provide temporary wp-admin access?
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 11:59

    Hello, Inesita,

    There is no such possibility, unfortunately.
    Please what this video – https://youtu.be/dedHEO443nE

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 10:33

    Hello, Circle,

    Thank you for using our theme.
    You can activate it now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2023 at 10:31

    Hello, Franksong,

    Please provide temporary wp-admin and FTP access.
    Also, provide screenshots of your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    Kind Regards,
    8theme team

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    Viewing 20,850 results - 20,821 through 20,850 (of 68,231 total)
Viewing 30 posts - 20,821 through 20,850 (of 68,231 total)
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