Template does not show quantity box in woocommerce product

This topic has 11 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

  • Avatar: Cristian Rodriguez
    Cristian Rodriguez
    Participant
    February 15, 2023 at 22:21

    Hello! Currently, for woocommerce products, it does not show the box to enter the quantity of unit to buy. I share URL where I show a screenshot.

    How do I solve it? It happened after the last theme update.

    Thank you!

    https://greendeco.demolegene.com.ar/wp-content/uploads/2023/02/Piso-SPC-color-Cerezo-–-Green-Deco-1.png

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 08:22

    Hello, Cristian Rodriguez,

    Thank you for using XStore.

    Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Let us know the result.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Cristian Rodriguez
    Cristian Rodriguez
    Participant
    February 16, 2023 at 14:28

    Hi! I disabled all them plugins and the bug persist. I need help, that this error is no frecuent.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 15:02

    Hello, Cristian Rodriguez,

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Cristian Rodriguez
    Cristian Rodriguez
    Participant
    February 16, 2023 at 15:07

    I sent you the information privately.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 15:18

    Hello, Cristian Rodriguez,

    Thank you for the reply.
    Could you provide FTP access also?
    To provide FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Cristian Rodriguez
    Cristian Rodriguez
    Participant
    February 16, 2023 at 15:40

    Sent you the info too

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 16:30

    Hello, Cristian Rodriguez,

    Thanks for the reply, but we can’t connect. Please check (FTP Host, FTP username, FTP pass, and FTP port).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 16, 2023 at 17:05

    Hello, Cristian Rodriguez,

    We added the next custom snippet to your child-theme/functions.php because the WooCommerce plugin in the latest update made input hidden if it is available for 1 purchase only https://prnt.sc/Qlx7JEQf-wEa

    add_filter('woocommerce_quantity_input_type', function($type) {
        return 'number';
    });

    Kind Regards,
    8theme team

    Avatar: Cristian Rodriguez
    Cristian Rodriguez
    Participant
    February 16, 2023 at 17:11

    Ok, thanks! Where you added the code? Directly over the function.php or with snippet code?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 07:34

    Hello, Cristian Rodriguez,

    You’re welcome!
    Code was added in functions.php file of your child theme.

    Kind Regards,
    8theme team

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