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Forum Replies Created

Viewing 30 posts - 20,431 through 20,460 (of 68,231 total)

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Rose Tyler

Support staff

March 5, 2023 at 10:53

Hello, Padel,

“Where do I find this: …” – edit Home page using Elementor, click on any element (from this section and bottom https://prnt.sc/fhv_lCjVWr4p ) > Advanced > XStore Ajaxify > Lazy loading > On.

“is there anyway I can reduce the number of http requests?” – please read this article https://kinsta.com/blog/make-fewer-http-requests/

Kind Regards,
8theme team

#348918 Copied In reply to: 503 service unavailable for admin and users

Rose Tyler

Support staff

March 5, 2023 at 10:49

Hello,

The text you are referring to is from the WooCommerce plugin. Therefore, we suggest that you contact the WooCommerce support team for further assistance with this issue.

However, if you prefer to change the text yourself, you can do so by installing the Loco Translate plugin, creating an English translation for WooCommerce, and then editing the text. After you have completed the changes, you can disable the Loco Translate plugin.

Please let us know if you have any additional questions or concerns. Our support team is always available to assist you.

Kind Regards,
8theme team

#348917 Copied In reply to: How to edit the text on the product page

Rose Tyler

Support staff

March 5, 2023 at 10:45

Hello, Luis,

Thank you for getting in touch with us.

We can’t login to your site – https://prnt.sc/PypnIRMGkXcl Please check.
Waiting for your reply.

Kind Regards,
8theme team

#348916 Copied In reply to: Selected static block was removed or unpublished, accidentaly erase a static block

Rose Tyler

Support staff

March 5, 2023 at 10:41

Hello,

Thank you for contacting us.

To show brand images, please navigate to Theme Options > WooCommerce > Shop elements > Brands > Show Brand Image > On and choose the location for brands.

If you have any further questions or concerns, please do not hesitate to reach out to our support team. We are always here to assist you.

Kind Regards,
8theme team

#348915 Copied In reply to: How to show the brand logo on the product page

Rose Tyler

Support staff

March 5, 2023 at 10:39

Hello, Padel,

Trending Searches and Placeholder Text can be changed via Theme options > Header Builder > Search.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#348914 Copied In reply to: search funcion popular searches and translate “type here…”

Rose Tyler

Support staff

March 5, 2023 at 10:37

Hello, Padel,

We suggest you try using the Cookie Notice plugin (XStore > Plugins Installer). Please let us know if this helps.

Kind Regards,
8theme team

#348912 Copied In reply to: Accept cookies appears for some users many times

Rose Tyler

Support staff

March 5, 2023 at 10:32

Hello,

1/ We can’t access your Dashboard – https://prnt.sc/pN3eZyrYAtnq Could you disable this restriction?
2/ It is recommended to run an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.
3/ Once the two steps have been completed, please let us know which demo version you would like to import so that we can do it for you.

Kind Regards,
8theme team

#348911 Copied In reply to: where is the problem when i import theme files??

Rose Tyler

Support staff

March 5, 2023 at 10:27

Hello, Microw007,

We have imported a demonstration content onto your website. Please review it.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#348910 Copied In reply to: Template not loading completely and I’ve done a reset, re-downloaded template and demo info nogo!

Rose Tyler

Support staff

March 5, 2023 at 10:17

Hello, Inesita,

Please check how it works when the default WooCommerce theme – Storefront is activated.
Let us know the result.

Kind Regards,
8theme team

#348909 Copied In reply to: Apple pay button not showing on checkout but yes on cart pages

Rose Tyler

Support staff

March 5, 2023 at 10:13

Hello, Steven Tay,

We would like to request that the Newsletter element from the bottom panel in Header Builder ( https://prnt.sc/afcDMCtRRPMz ) be added into the header content.
Please check now.

Kind Regards,
8theme team

Please contact administrator
for this information.

#348908 Copied In reply to: Newsletter Popup Not working in both Desk top and Mobile site

Rose Tyler

Support staff

March 5, 2023 at 10:06

Hello, Fahad Khalid,

Thank you for reaching out to us.

To better assist you, could you please provide the URL of the page you are referring to, as well as a screenshot of what it looks like on your mobile device? Kindly upload the images to a file-sharing service such as wetransfer.com and provide us with the URL for download.

Thank you for your cooperation. Our support team is always available to assist you.

Kind Regards,
8theme team

#348907 Copied In reply to: I want to move add to cart button below quantity field on phone

Rose Tyler

Support staff

March 5, 2023 at 10:03

Hello, Manchovski,

We would appreciate it if you could provide us with temporary WordPress admin and FTP access so that we can take a closer look.
Thank you for your cooperation.

Kind Regards,
8theme team

#348906 Copied In reply to: Sales booster: how do I setting progress bar free shipping to be calculated without a tax

Rose Tyler

Support staff

March 5, 2023 at 09:53

Hello, Emrekelebek16,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Let us know the result of this test.

Best regards,
8theme team

#348905 Copied In reply to: Unable to access mobile menu from phonee

Rose Tyler

Support staff

March 5, 2023 at 09:32

Hello, WEBPIXELS,

https://prnt.sc/v4pA7Qaok970 you connected your Instagram account as personal. Try to remove the existing token and connect like a business account type, please. Check after that. Do not forget to click on the Refresh Instagram button.

Unfortunately, there is no such possibility for mobile.

Kind Regards,
8theme team

#348903 Copied In reply to: instagram widget displaying incorrect number of posts

Rose Tyler

Support staff

March 5, 2023 at 09:25

Hello, Farhad,

We were unable to locate your project now. Could you please verify its existence?

In addition, please provide us with screenshots of your project/settings via the Private Content area. You can use screenshot tools such as Lightshot or Gyazo and share the links here. Alternatively, you can use a file sharing service such as WeTransfer https://wetransfer.com/.

Thank you for your cooperation.

Kind Regards,
8theme team

#348901 Copied In reply to: Authorization APIs Google Loginization error

Rose Tyler

Support staff

March 5, 2023 at 09:21

Hello, Wade Yang,

Do you mean the Shop page?
We are pleased to inform you that you can now adjust the character limit for product titles in the Theme Options > WooCommerce > Shop > Products Style section.

Kind Regards,
8theme team

#348900 Copied In reply to: I want product categories to show 2 column in one row

Rose Tyler

Support staff

March 5, 2023 at 09:19

Hello, Mauri,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#348899 Copied In reply to: Slider don’t appear in the page but in the editable area

Rose Tyler

Support staff

March 5, 2023 at 09:18

Hello, Mariangio,

Thank you for choosing XStore as your WooCommerce WordPress theme.
Please watch this video – https://youtu.be/LgzC4iK-j6A

To enable the Classic Widgets Panel, please navigate to Theme Options > General and set the Enable Classic Widgets Panel option to On.

Then read this article also – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Check available settings in Theme options > WooCommerce > Shop > Shop page Filters.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#348898 Copied In reply to: how can I add filters of colors, sizes or materials?

Rose Tyler

Support staff

March 5, 2023 at 09:14

Hello, Awatif,

We noticed that you have translation files on your site. Have you been able to organize them? Is there anything else we can do to assist you?

Kind Regards,
8theme team

#348897 Copied In reply to: fichier de traduction français et code se sécurité

Rose Tyler

Support staff

March 5, 2023 at 09:11

Hello, @lkhawamedia,

Create translation for the theme and XStore Core plugin as described in our documentation – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
https://prnt.sc/nPR_9YtVK7lW – have you sorted it out?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#348896 Copied In reply to: How do I change the text inside a button buy now

Rose Tyler

Support staff

March 5, 2023 at 09:08

Hello, LambdaSP,

The code is added here – https://prnt.sc/9NW38EyO2MTR
You need to delete it and check the new-balance-mens page after that.

Kind Regards,
8theme team

#348895 Copied In reply to: I have a some bug in the wishlist xstore bulit in

Rose Tyler

Support staff

March 5, 2023 at 08:57

Hello, Awatif,

We regret to inform you that we are unable to check your site as it appears to be under maintenance mode. Additionally, we are unable to log in to your site. Please let us know if you have made any changes to the wp-admin access.

If you have any further concerns or questions, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#348894 Copied In reply to: instalation des fichiers Langues française sur le site internet

Rose Tyler

Support staff

March 5, 2023 at 08:53

Hello, Mateusz,

The problem is caused by custom CSS code you added via YellowPencil, check the code (edit or remove it) –
https://prnt.sc/9eMUbNhgKCuf https://prnt.sc/NlpjYxOmox7L

Kind Regards,
8theme team

#348893 Copied In reply to: Checkout layout Classic version – how to edit?

Rose Tyler

Support staff

March 5, 2023 at 08:14

Hello, TY King,

We apologize for the delay in responding. Our response time may vary depending on the volume of requests and is typically within 24 hours Monday-Friday and up to 48 hours on weekends. However, it is usually faster than that.

This is a single product page – https://olya.8theme.com/rose/online-courses/product/customer-centric-info-tech-strategies-tier-level/ https://prnt.sc/8grJ8rZLCdbi (Dasboard > Products > add new). The layout of it is created using our Single Product Builder – https://prnt.sc/tlHAvuGW94tQ

To edit the Instructor tab, scroll the editor of product > edit custom tab – https://prnt.sc/5WyrdYPLgfOe https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#348891 Copied In reply to: Creating online courses. How I create courses?

Rose Tyler

Support staff

March 3, 2023 at 17:53

Hello, Niddy,

Please download the archive with files from this page – https://we.tl/t-b7x7Og0jxg

Kind Regards,
8theme team

#348764 Copied In reply to: Help with the Lottie icons you are using

Rose Tyler

Support staff

March 3, 2023 at 17:26

Hello, Dawid,

We do not currently have this feature and do not have plans to implement it at this time. However, we do have a separate widget for filters (although it is not Ajax) – https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-filters-element/ For example – https://xstore.8theme.com/elementor/demos/book-store/ and https://xstore.8theme.com/elementor/demos/car-parts/
Here you can find more our elements – http://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Kind Regards,
8theme team

#348760 Copied In reply to: How to use custom query in XStore “Products” widget

Rose Tyler

Support staff

March 3, 2023 at 17:21

Hello, Amiseo,

We have disabled the Single Product Builder and translations are now functioning. Please check. If you are planning to use this builder, please let us know and we will continue to work on this issue after the weekend.

Kind Regards,
8theme team

#348758 Copied In reply to: Headerbuilder & Translations not working

Rose Tyler

Support staff

March 3, 2023 at 16:32

Hello, Dawid,

Thank you for your inquiry. Unfortunately, we do not have the option you are looking for at this time. Could you please provide more information about the desired outcome? We have many options in our Products grid/list/carousel Elementor widgets that should meet the needs of most of our customers (95%).

Kind Regards,
8theme team

#348751 Copied In reply to: How to use custom query in XStore “Products” widget

Rose Tyler

Support staff

March 3, 2023 at 16:08

Hello, Nancy,

At this time, there is no available solution. You may either manually write text such as “shipping for BE will be less by 60 than you may see for NL” or use an additional free/paid plugin for this purpose.

Kind Regards,
8theme team

#348746 Copied In reply to: Progress bar free shipping 2 different totals for 2 countries

Rose Tyler

Support staff

March 3, 2023 at 16:05

Hello, Ronny,

Loco translate > Plugins > XStore Core. We’ve changed the text on your site – https://prnt.sc/MSkxEn8_cSal

Kind Regards,
8theme team

#348745 Copied In reply to: Unable to translate the website to spanish
← 1 2 3 … 681 682 683 … 2,273 2,274 2,275 →

Viewing 20,460 results - 20,431 through 20,460 (of 68,231 total)

Viewing 30 posts - 20,431 through 20,460 (of 68,231 total)

← 1 2 3 … 681 682 683 … 2,273 2,274 2,275 →

Forum Replies Created

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