Forum Replies Created

Viewing 30 posts - 20,461 through 20,490 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 14:07

    Hello, Chaosrob,

    Please follow this article to update the theme – https://www.8theme.com/demo/docs/woopress/Theme_Update.html

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 14:05

    Hello, Dawid,

    Thank you for using our theme. In order to better understand your request, please provide more detail and include detailed screenshots.
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/
    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 14:02

    Hello, Dionizio Find,

    We kindly suggest that you try using the following custom CSS code (Theme options > Theme custom CSS):

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
        margin-left: auto;
    }
    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 13:56

    Hello, Niddy,

    Thank you for your understanding.
    Sorry, but we are unable to provide assistance with custom script writing as additional customization is outside of our basic support scope.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 13:54

    Hello, LambdaSP,

    We have identified that the issue is caused by the custom CSS code provided in the link below: https://prnt.sc/pnyNd-w73Dea
    Do you remember where and why this code was added?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 13:40

    Hello, Inesita,

    You are talking about Image carousel element, which is a default element of the Elementor plugin. As such, we are not responsible for its functionality. You can find documentation regarding this element at https://elementor.com/help/image-carousel-widget/ and contact the Elementor support team for assistance.
    We would recommend that you use our Media Carousel element, and we will be happy to provide guidance if needed.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 13:29

    Hello, LambdaSP,

    Do you mean Wishlist Off-Canvas https://prnt.sc/VEbzUxkcQZdi ? Please post this request to our dev team – https://www.8theme.com/taskboard/

    Also, try to activate “Wishlist For Variation Products” in Theme Options > Speed optimization (Wishlist from shop page will add selected product variation).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 13:23

    Hello, Niddy,

    We regret to inform you that there is no such possibility.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 13:15

    Hello, Guptasta,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 12:11

    Hello, Inesita,

    Please check now. We’ve changed the previous custom CSS code.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 11:52

    Hello, LambdaSP,

    1/ To add spaces the next code can be used:

    .xstore-wishlist-items .xstore-wishlist-action .button, 
    .xstore-wishlist-items a.button.wp-element-button.product_type_variable {
        margin-left: 7px !important;
    }

    2, 3/ You can post your requests on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will include it in one of our upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 11:28

    Hello, WEBPIXELS,

    Thank you for the reply.
    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 11:20

    Hello, Dionizio Find,

    We are checking your site right now and do not see the mentioned problem.
    The only situation where you may face such behavior is when an incognito browser window is used, but there is no solution for it, because of the specific work of an incognito browser window https://support.google.com/chrome/answer/9845881?hl=en#zippy=%2Chow-incognito-mode-protects-your-privacy “Browsing in Incognito mode means your activity data isn’t saved on your device, or to a Google Account you’re not signed into.”

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 11:09

    Hello, Ramvidal,

    Please change the following code

    add_action( 'etheme_product_grid_list_product_element_render', function($key, $product, $edit_mode, $main_class) {
    if ( $key == 'custom_button' ) { ?>
    <a href="https://custom_url.com" target="_blank" class="btn"><?php echo esc_html__('Custom text', 'xstore-child'); ?></a>
    <?php }
    }, 10, 4 );

    to this

    add_action( 'etheme_product_grid_list_product_element_render', function($key, $product, $edit_mode, $main_class) {
    if ( $key == 'custom_button' ) { ?>
    <a href="https://custom_url.com" target="_blank" class="btn my_custom-button-class"><?php echo esc_html__('Custom text', 'xstore-child'); ?></a>
    <?php }
    }, 10, 4 );

    Then go to this section https://prnt.sc/tVcpVf786A9m and enter the next code

    .my_custom-button-class{
    margin-top: 10px;
    }

    there you can control the value of the space.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 11:07

    Hello, Oton,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 11:02

    Hello, Awatif,

    1/ We’ve changed the location of translation files for XStore and uploaded translation files for the XStore Core plugin. Please check now.

    2/ We suppose this situation is independent of our theme.
    Please check how it works when default WooCommerce theme – Storefront is activated. If you have the same situation even with the default theme, the problem can be caused by a 3rd party plugin on your site or something from WP side.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 10:52

    Hello, PlushSuccess,

    Thank you for the reply.

    You need to rename xstore-core-fr.po to xstore-core-fr_FR.po (file is placed in /wp-content/languages/plugins folder), after that click on Sync button – https://prnt.sc/F3QHdqfjT3rH

    The Google Pay button can be disabled from single product page by adding the next code in Theme options > Theme custom CSS > Mobile:

    .single-product #wc-stripe-payment-request-wrapper, .single-product #wc-stripe-payment-request-button-separator {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 10:37

    Hello, LambdaSP,

    Thank you for the reply.
    The text “choose option” is hidden for mobile, but buttons work in the same way as for the desktop. Once you click on https://prnt.sc/p4NaK18PzHb7 (variable product), you will be redirected to the single product page, to select a variation.
    You can show the text by adding the next code in Theme Options > Theme custom CSS > Global:

    @media only screen and (max-width: 992px) {
        .xstore-wishlist-action .button .button-text {
            display: block;
            font-size: 12px;
        }
    }

    > https://prnt.sc/4O1zaSrVqnkL
    or edit products and select default value – https://prnt.sc/9cDSx_gF9BVm , this variation will be selected by default and can be added to the wishlist/cart.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 10:34

    Hello, Farhad,

    You don’t have permission to view … – https://prnt.sc/uw1an5En5vli
    Please check and give us permission.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 09:38

    Hello, Maloneweb,

    Please rename the translation of Core plugin from xstore-core-it.po to xstore-core-it_IT.po (/wp-content/languages/plugins folder).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 09:30

    Hello, Padel,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 09:22

    Hello, Estudio EntreDos,

    We invite you to try out our 8theme – Product Status Filters widget, which can be found in the Appearance > Widgets section.
    We thank you for your interest and look forward to your feedback.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 09:14

    Hello, LambdaSP,

    Variable products have “Select options” text on buttons on the Wishlist page – https://prnt.sc/V34x29-nKvjs , it means then the variation should be selected before adding to cart, in another case the product can’t be added. https://prnt.sc/Xod-zVo1qZft – click on the button on this screenshot will not add any product to cart because all they are variable and variation if not selected, but products with selected variation can be added to cart from wishlist – https://prnt.sc/Sgsky-tmtkeA

    “disable caching at all” – meant disable the cache plugin you are using on the site. I’ve disabled this plugin for you – https://prnt.sc/w6ZdSF0s0AT4 , and do not see any problem anymore – https://prnt.sc/FD6LeD1Ag0XI

    In order to use the LiteSpeed cache plugin without encountering issues with Wishlist off-canvas content, please contact the support team of the plugin and ask for assistance with the following: https://prnt.sc/7Bp2JfT4Qhzl

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 08:53

    Hello, Oton,

    Thank you for the reply.
    Please compare the next: https://prnt.sc/DnVD05gcdPz2 – on your site, and on our test site with clean installation – https://prnt.sc/HKWGUI96zZRJ , so please set types for templates – https://prnt.sc/o8iJdVo-1jdx , and edit the content of both.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2023 at 08:01

    Hello, Websitedude1985,

    For now you may add next few filters in xstore-child/functions.php which may help you to remove few ajax requests but it may create some issues with caching plugins

    add_filter('xstore_wishlist_mini_content_ajax', '__return_false');
    add_filter('xstore_compare_mini_content_ajax', '__return_false');

    Deep code refactoring is already written in our todo list. If you know the main code areas where we should take more time for refactoring, please, share them with us (public or in private area) so we will spend less time for searching such reasons and more time for improving those things of speed loading and excessive ajax requests.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2023 at 16:49

    Hello, Ramvidal,

    You may add next custom php code to your child-theme/functions.php:

    add_filter('etheme_product_grid_list_product_elements', function($elements) {
    $elements['custom_button'] = esc_html__( 'Custom button', 'xstore-child' );
    return $elements;
    });
    
    add_action( 'etheme_product_grid_list_product_element_render', function($key, $product, $edit_mode, $main_class) {
    if ( $key == 'custom_button' ) { ?>
    <a href="https://custom_url.com" target="_blank" class="btn"><?php echo esc_html__('Custom text', 'xstore-child'); ?></a>
    <?php }
    }, 10, 4 );

    The result you will get is next:
    1/ https://prnt.sc/MzMFEN301XzZ – custom button switcher for Products grid/Products list/Products carousel Elementor widgets.
    2/ https://prnt.sc/xH76Ve3cGyXs – On activating switcher of “Custom button”

    Waiting for your feedback!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2023 at 16:47

    Hello, Uguranlar,

    Try to disable Ajax For Product Categories Widget via Theme Options > WooCommerce > Shop > Shop page Filters.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2023 at 16:41

    Hello, Vlad,

    On your screenshot, it is the border settings for the Gallery element, but the border for the main image was added by the mentioned custom CSS code.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2023 at 16:36

    Hello, Padel,

    Thank you for getting in touch with us.
    1/ Do you use the XStore theme on other websites where there are no such issues?
    2/ We believe that the issue may be due to a large page size, so optimizing your homepage and website as a whole may help to resolve the issue. Please check recommendations from this topic – https://www.8theme.com/topic/theme-display-problems-after-a-speed-optimization/#post-345844

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2023 at 16:24

    Hello, Amiseo,

    It is an unusual issue and our development team will continue to work on it tomorrow. You may still use the site, however, please do not change credentials.
    Translation for this https://prnt.sc/oNABT4_X673u is independent of the theme and come from WooCommerce plugin, but it doesn’t work. Please contact support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ Maybe they will find the solution fastest and this help us to understand why translation doesn’t work for some other strings too.
    Thank you for your cooperation.

    Kind Regards,
    8theme team

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    Viewing 20,490 results - 20,461 through 20,490 (of 68,227 total)
Viewing 30 posts - 20,461 through 20,490 (of 68,227 total)
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