Forum Replies Created

Viewing 30 posts - 19,981 through 20,010 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 14:07

    Hello, Niddy,

    Sorry. I’ve moved the screenshot to the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 14:06

    Hello, Trends Bird Limited ,

    Thank you for contacting us and for using XStore.

    Unfortunately, we do not have this feature available and we have not officially tested any such plugins.
    You can post your feature request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 14:04

    Hello, Pit,

    Thank you for contacting us and for using XStore.

    If you want to change the type of your current tabs on the single products page, go to Single Product Builder > Tabs > https://prnt.sc/2m_gebadk7PO + https://prnt.sc/mRsZbzpsrpRJ

    If you want to add a separate additional block. Create a new static block with the desired content inside https://prnt.sc/EwsuFudJ4Gh6 and show it on the single product page as in the example – https://prnt.sc/AUfMN-4gkzmh

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:56

    Hello, Abdul,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We kindly request that you provide more detailed information regarding your request, including screenshots, URLs, or markups, to help us better understand your needs.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:54

    Hello, Basata,

    We will let you know once it will be solved.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:54

    Hello, Suneye1982,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Unfortunately, this feature is not available.

    “Return to previous page” https://prnt.sc/YaFJEXCQjAoi can be enabled together with Breadcrumbs via Theme Options > Breadcrumbs.

    You can post your feature request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:50

    Hello, PR,

    Thank you for getting in touch with us.

    Do you use Elementor? Then you can use our element https://prnt.sc/u75-wdTOlni3 Here are examples – https://xstore.8theme.com/elementor/demos/minimal-fashion02/testimonials-element/ https://youtu.be/MYei56eV7mU

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:45

    Hello, PR,

    We are unable to open the URL you provided, and we are having difficulty understanding your request.

    Please try to activate Site Preloader in Theme options > General, and upload an image or animation there.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:42

    Hello,

    Thank you for contacting us and for using XStore.

    Please read about Anchor https://elementor.com/help/menu-anchor-widget/ and here is an example – https://prnt.sc/SH_0WdrzA28X + https://prnt.sc/ErEKJ3JArmnE

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:36

    Hello, PR,

    Unfortunately, we are unable to provide guidance on this as it is unrelated to the functionality of our theme.
    We suggest that you contact the WordPress support team or search for information online, such as – https://www.wpbeginner.com/wp-tutorials/seo-friendly-url-structure-for-wordpress/.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:33

    Hello, PR,

    Thank you for choosing XStore as your WooCommerce WordPress theme.
    Please watch this video – https://youtu.be/JiI6qDaVtY4 Mega menu can be created using static block and Elementor. Also, you can import pre-created sections from our XStore studio, as you will see in the video https://prnt.sc/ZpF8BB1nHapR .

    Read more – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:27

    Hello, Awatif,

    Thank you for contacting us and for using XStore.

    1/ Under Theme Options > Typography > Headings, you can change the font family.

    2/ You can edit the “Recently Viewed Products” block by navigating to the Dashboard > Static Blocks, and using Elementor.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:23

    Hello, Stelio,

    Thank you for contacting us and for using XStore.

    This text is already translated – https://prnt.sc/ZMSERJsim89Q , so you can just edit the translation of it in the same way you translated it.

    Please read about Account endpoints here – https://woocommerce.com/document/woocommerce-endpoints-2-1/#section-2
    We would recommend you contact the support of WooCommerce plugin to get further assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:18

    Hello @emrekelebek16,

    You can add custom content to the single product page in a next way:
    – create a static block using Elementor with the desired button or info
    – then go to Single Product Builder > add HTML block into the content area https://prnt.sc/dC7ZGgaidrw_
    – select your static block in the settings of the HTML block element.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 13:10

    Dear, Manchovski,

    Thank you for your response.

    We make a few improves and tested it again with next results:

    Pounds (default currency)
    https://prnt.sc/-WbtGduDsML4
    Subtotal price is 146.39
    The free shipping price value in the option set to 199 and on the screenshot was shown just as a difference 199-146.39=52.61 – which is correct

    EUR
    https://prnt.sc/qY39zstvD0FV
    Subtotal price is already 169.00 (according to the exchange rate)
    Free shipping price value in option is still set to 199 but according to the other currency used by customer we make recalculation of this value to the EUR value (for example) using WooCommerce Multi-currency base function (same as they use for all cases) -> https://prnt.sc/2M6_M1xa3w58
    so 199 was “manually” changed to ~226.47 and correctly shows the difference 226.47-169=57.47

    The same way it works for all other currencies, so please, check it from your side now and provide us feedback of your tests.

    If the calculation is still wrong, we would like to know your ideas about how should it be done.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 12:11

    Hello, Basata,

    Thank you for the report.

    Our development team is currently working on this issue, which is related to the new Facebook regulations. We will do our utmost to resolve it as soon as possible, but it may take a few days.

    We apologize for any inconvenience this may have caused. We kindly ask for your patience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 12:10

    Hello, WebsiteDude,

    Thanks for the reply.
    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 12:06

    Hello, RT2012,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
    plugins, like Core plugin, in /wp-content/languages/plugins folder, then you will not lose translation after updates.

    We regret to inform you that we are unable to assist you with adding products to Google Shopping, as this falls outside of our support scope. We are only able to provide assistance with questions that are directly related to our theme.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 11:55

    Hello, Niddy,

    You’re welcome!

    For code on the Cart page use .woocommerce-cart
    and for the Checkout .woocommerce-checkout

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 11:51

    Hello, Arizvy,

    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 11:29

    Hello, Stelio,

    Thank you for the report.

    Our development team is currently working on this issue, which is related to the new Facebook regulations. We will do our utmost to resolve it as soon as possible, but it may take a few days.

    We apologize for any inconvenience this may have caused. We kindly ask for your patience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 11:28

    Hello, Dionizio Find,

    Please go to WP Rocket settings > Advanced Rules > Never Cache Cookies > add
    etheme_cookies
    , then clear the cache and check how the cookies notice bar works on pages.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 11:19

    Hello, Rev7,

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 11:15

    Hello, Cristina,

    Here is the reason for the problem – https://prnt.sc/-ohPqnULTohn
    We’ve changed the slider height for mobile, please check – https://prnt.sc/O4brgvL8F0-9

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 08:56

    Hello, SpaceX,

    Thank you for your response.

    We’ve activated the theme. Please check and try to do the update now.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 08:45

    Dear, Manchovski,

    Thank you for your response.
    We would appreciate it if you could provide a more detailed explanation, including screenshots and videos, regarding the issue with the Progress bar not working as expected after clearing the cache. Our development team has made some changes and we expect the behavior of the Progress bar to be improved as a result. Your detailed reply will be of great assistance in helping us to help you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 08:35

    Hello, Yash1n,

    We apologize for any inconvenience this may have caused. The issue will be resolved in the next theme update. If you would like to receive the fix sooner, please refer to the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 08:31

    Hello, Webnim,

    Thank you for the reply.
    Please check our demo – https://xstore.8theme.com/elementor/demos/niche-market/ , you will find the same spaces/margins on the sides. This is not a bug or problem, these margins are normal behavior, and it is the reason that we name your changes as additional customization.
    Our support team can help or guide you through existing settings but additional customization is outside of our basic support scope. Hope for your understanding.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 08:11

    Hello, Niddy,

    “The checkout page is correct and I just want to know how I can make the cart page the same please?” – it is a good idea to have it not just for you but make us implement it globally !
    P.S. we already uploaded such improves on your website -> https://prnt.sc/wwhAvxuv7mGM
    “how I hide this please” – You may add next tweak snippet to you child-theme/functions.php

    // return no cross-sell ids to hide the cross-sell products on cart/checkout pages 
    add_filter('woocommerce_cart_crosssell_ids', function() {
        return [];
    });

    otherwise, you may make more changes but for that case, you should copy xstore/woocommerce/cart/cart.php to xstore-child/woocommerce/cart/cart.php and make your changes (adding some content blocks, removing some content)
    “And is it possible for me to add a custom static block somewhere” – – for this case you may add next code snippet

    add_action('woocommerce_after_cart', function() {
        echo do_shortcode('[block id="5148"]');
    });

    https://prnt.sc/CNsqWx8Z9AUd
    or if it is not good placement for your need then you should copy xstore/woocommerce/cart/cart.php to xstore-child/woocommerce/cart/cart.php and make your changes (adding some content blocks, remove some content)
    “So could you please clarify the css to target both the cart / checkout page if I wanted to style the css class “#shipping_method label” please?” – you may just use #shipping_method label in your CSS

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 07:50

    Hello, Trambussen,

    Please check now.

    Kind Regards,
    8theme team

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    Viewing 20,010 results - 19,981 through 20,010 (of 68,227 total)
Viewing 30 posts - 19,981 through 20,010 (of 68,227 total)
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