Product tabs problem elementor on mobile

This topic has 6 replies, 2 voices, and was last updated 11 months, 1 week ago ago by Rose Tyler

  • Avatar: Kiki
    Kiki
    Participant
    March 16, 2023 at 12:45

    I have a problem when I see the product page on mobile.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 14:41

    Hello, Kiki,

    We kindly request that you let us know what browser and mobile device you are using. Additionally, we would appreciate it if you could record a video of the issue you are experiencing.

    Once you have provided us with FTP access, we will be able to investigate further and determine what can be done to assist you.

    Kind Regards,
    8theme team

    Avatar: Kiki
    Kiki
    Participant
    March 16, 2023 at 14:50

    Here the video and the access. I use an iPhone 13 pro (but I have this problem on all the mobile devices) and Safari as browser.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 16:30

    Hello, Kiki,

    Please, clear your browser cache and check now!
    Should be better now.

    Kind Regards,
    8theme team

    Avatar: Kiki
    Kiki
    Participant
    March 17, 2023 at 09:29

    I’ve cleared the browser’s cache and I still have the same issue. Is there a way that the tabs don’t automatically close when I click on another tab to open?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 17, 2023 at 13:02

    Hello, Kiki,

    We didn’t make all opened tabs on mobile but made changes to scroll to the tab content area so that on tab click the window will be scrolled up to the area with its tab content.
    There is no compatible solution for your case at this moment to keep all tabs open. You may change the type of tabs to another from the available -> https://prnt.sc/ADNYmZheJjWO

    Kind Regards,
    8theme team

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