Page 664 – 8theme.com

Forum Replies Created

Viewing 30 posts - 19,891 through 19,920 (of 68,231 total)

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Rose Tyler

Support staff

March 20, 2023 at 11:09

Hello, Uguranlar,

Thank you for contacting us and for using XStore.

We would like to inform you that you can find the options Custom Area Position and Custom Area Content in the Theme Options > Header Builder > Search.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350574 Copied In reply to: How can i add static block on search page

Rose Tyler

Support staff

March 20, 2023 at 11:06

Hello, PR,

Thank you for contacting us and for using XStore.

We are working according to Envato Item Support Policy
– https://www.8theme.com/documentation/xstore/support/support/

We provide theme support for 6 months from the date of purchase, or for 12 months in case the theme was purchased with Extended support – https://prnt.sc/h2mwVt4ew0hd

If your support period expired and you want to renew it then follow this article – https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/ (there is no other way).

You can buy another license, instead of buying help, in this case, please register this new license for your current account on our 8theme site on your profile page – https://prnt.sc/zBMAd3nwAb8V https://www.8theme.com/account/

We hope this information is helpful.

Kind Regards,
8theme team

#350573 Copied In reply to: How to increase the days for help etc

Rose Tyler

Support staff

March 20, 2023 at 10:57

Hello, PR,

Thank you for the reply.

Please read this article – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/
This is the Shop page sidebar area – https://prnt.sc/CghYRFHZmF6_ You can add widgets via Appearance > Widgets. For example, it can be a static block https://prnt.sc/UtkS2owGal61 https://prnt.sc/a-ZCz1ihptVJ https://prnt.sc/1OwL-7_vySnq

If you would like to add a feature that is not currently available in Addparance > Widgets, you may wish to consider using a third-party plugin. The choice of plugin will depend on your individual needs, and we do not have any specific recommendations. Please be aware that we cannot guarantee compatibility with all existing plugins.
We hope this information is helpful.

Kind Regards,
8theme team

#350571 Copied In reply to: How to add section on shop page filters/left section

Rose Tyler

Support staff

March 20, 2023 at 10:09

Hello, Freelancer,

Thank you for contacting us and for using XStore.

Could you please provide more information regarding the page you are referring to? If possible, please include screenshots to help us better understand the situation.
You can use screenshot tools such as Lightshot or Gyazo and share the links here. Alternatively, you can use a file-sharing service such as WeTransfer https://wetransfer.com/.

We look forward to hearing from you.

Kind Regards,
8theme team

#350563 Copied In reply to: Shipping value is hidden after updating the theme

Rose Tyler

Support staff

March 20, 2023 at 10:07

Hello, Mark van Dam,

Thank you for contacting us and for using XStore.

We would recommend you contact the support of WooCommerce plugin https://wordpress.org/support/plugin/woocommerce/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350562 Copied In reply to: How to change the “payment failed” page?

Rose Tyler

Support staff

March 20, 2023 at 09:39

Hello, Cristina,

Thank you for contacting us and for using XStore.

1/ Please provide us with a video of the problem, and URL of the product.

2/ We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide temporary wp-admin access, so we can take a closer look.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#350553 Copied In reply to: add search bar in store in the mobile mode and computer

Rose Tyler

Support staff

March 20, 2023 at 09:36

Hello,

To solve your problem with the logo image, we re-selected the image via Header Builder > Logo.

If you need to create menus, please go to Appearance > Menus > add menu. Read more – https://www.8theme.com/documentation/xstore/menu-set-up/ Then go to Theme Options > Header Builder > Move menu element from the bottom panel into header content area and select your newly created menu.

To create pages, please go to Dashboard > Pages > add new.

Do you plan to use WPBakery or Elementor? We can’t access your Dashboard right now to check your plugins and settings, it seems there is a restriction on countries. We would recommend you create footer (content at the bottom of all site pages) on-site using static block, for example – https://prnt.sc/nTf6wtboi4U6 https://prnt.sc/LzhjGvDyKh0Z Static blocks can be edited using WPBakery or Elementor, but do not activate both these plugins together.

Fonts can be changed via Theme options > Typography, and via Theme options > Header Builder > Menu.

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You can try https://wordpress.org/plugins/currency-switcher-woocommerce/ or https://wordpress.org/plugins/wc-multi-currency/ or similar.

We hope this information is helpful.

Kind Regards,
8theme team

#350552 Copied In reply to: My phone menu is not working and there is error message on mobile view
Rose Tyler

Support staff

March 20, 2023 at 09:17
Hello, Stelio,

Thank you for the screenshots.
Please add the next code in Theme options > Theme custom CSS:

.woocommerce-cart table.cart .product-details .product-title { word-break: break-all !important; }

Kind Regards,
8theme team
#350550 Copied In reply to: Problem with the layout of the shopping cart page
Rose Tyler

Support staff

March 20, 2023 at 09:00

Hello, Anshu,

There are no perfect universal settings that would work for all cases, so it is necessary to personally check the options and test their effectiveness and various combinations.

Regarding what you have written – the logic is that if you enable the “Remove Unused CSS” and “AJAX” options in WP-Rocket, it will detect that the style is not needed to be loaded as the element it is associated with does not exist on the page, thus resulting in broken styles.

You need to decide for yourself what is more important to you – a good rating from a test service or the reality that shows everything in a good light. Site testers are just code that tests for the cases that are written for it, so it is best to test your site from your real devices and adjust for your ratings.

Kind Regards,
8theme team

Please contact administrator
for this information.

#350549 Copied In reply to: suggest me for Speed optimization issue

Rose Tyler

Support staff

March 20, 2023 at 08:28

Hello, Manchovski,

We are pretty sure that our changes we made don’t create such problems so we dug inside the issues and here are the results:

1/ After we tried to go to Shop from Cart page we noticed that page does not load -> https://prnt.sc/29lJTJGnpjFM
2/ By checking the Shop page from pages edit tab we found that you made your Shop page with Elementor editor -> https://prnt.sc/Lh2tCX4xoZFW . Note: You should not make Shop page or any other archives pages editing with page builders because it is not allowed and causes errors.
3/ After we switched the editor to default -> https://prnt.sc/AHKSseH17zFj page loads normally -> https://prnt.sc/mJHmwjkE6Aj0
4/ https://gyazo.com/a8609f29b9329d9bb17c8a6d5bc5e10c

Kind Regards,
8theme team

#350548 Copied In reply to: Sales booster: how do I setting progress bar free shipping to be calculated without a tax

Rose Tyler

Support staff

March 20, 2023 at 07:57

Hello, PR,

Thank you for the response.

In this case, please go to Theme Options > Global Sections > Add item > select position before the header and select your static block.

We hope this information is helpful.

Kind Regards,
8theme team

#350546 Copied In reply to: How to add section above the menu as seen on demo

Rose Tyler

Support staff

March 19, 2023 at 17:04

Hello, Cristina,

Thank you for the screenshot, however, it is missing a description. Would you like to add a search feature to the header content on mobile? To do this, please go to the Header Builder > Mobile > add the Search element, as shown in the example here: https://prnt.sc/4JsR9SEDfj9A

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350510 Copied In reply to: add search bar in store in the mobile mode and computer

Rose Tyler

Support staff

March 19, 2023 at 16:47

Hello, Ianbarker24,

Thank you for contacting us and for using XStore.

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Edit page > settings of the section with the slider revolution > disable Stretch and Save changes. Refresh the page after that.

Please read this article – https://elementor.com/help/500-error/

We hope this information is helpful.

Kind Regards,
8theme team

#350507 Copied In reply to: When I activate Jetpack plugin I get strange effects…

Rose Tyler

Support staff

March 19, 2023 at 16:37

Hello, Krzysztof,

Thank you for the reply.
The pather will be officially released in the next theme update, by that time it is hidden from the menu.

Kind Regards,
8theme team

#350506 Copied In reply to: New Patcher -> Error: unathorized access

Rose Tyler

Support staff

March 19, 2023 at 16:33

Hello, Namaste,

Thank you for the reply.

1/ Please clear the cache and check now.

2/ Theme Options > Styling > Alerts > colors.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350505 Copied In reply to: Glitches – product image gallery not active

Rose Tyler

Support staff

March 19, 2023 at 16:03

Hello, Krzysztof,

Fixed. You can check now.

Kind Regards,
8theme team

#350501 Copied In reply to: New Patcher -> Error: unathorized access

Rose Tyler

Support staff

March 19, 2023 at 15:45

Hello, Krzysztof,

We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience.

Kind Regards,
8theme team

#350500 Copied In reply to: New Patcher -> Error: unathorized access
Rose Tyler

Support staff

March 19, 2023 at 15:45
Hello, Belal,

1/ Add this code

// Enable WP_DEBUG mode define( 'WP_DEBUG', true );

in wp-config.php file to enable the debug mode. Or contact your hosting provider and ask to do this.
It is simplest compare to installing and using 3rd party plugin.

2/ The theme is not responsible for the google search results, so we can’t assist you.
Create correct sitemap, roboots.txt file, maybe install SEO plugin for better optimization of your pages and then reindex your site.

Kind Regards,
8theme team
#350499 Copied In reply to: Sorry, you are not allowed to access this page.1
Rose Tyler

Support staff

March 19, 2023 at 15:39

Hello,

Thank you for the reply.

Please clear cache and check the header now.

Let us know if any further assistance is needed.

Kind Regards,
8theme team

#350497 Copied In reply to: My phone menu is not working and there is error message on mobile view

Rose Tyler

Support staff

March 19, 2023 at 14:46

Hello,

1/ You do not need to deactivate the XStore Core plugin or other required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ https://prnt.sc/R-n2B9ZEjwDl

2/ Please provide temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

#350493 Copied In reply to: My phone menu is not working and there is error message on mobile view

Rose Tyler

Support staff

March 19, 2023 at 13:42

Hello, Belal,

https://prnt.sc/dlo9mL7WgeN- – in order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Kind Regards,
8theme team

#350487 Copied In reply to: Sorry, you are not allowed to access this page.1

Rose Tyler

Support staff

March 19, 2023 at 13:40

Hello, Effie_kyr,

Thank you for the reply.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350486 Copied In reply to: URGENT: Products and orders not displaying in admin

Rose Tyler

Support staff

March 19, 2023 at 13:39

Hello, Clod,

Thank you for the reply.
We would recommend that you investigate which option of W3 Total Cache is causing the problem. Please do tests and let us know the result.

Kind Regards,
8theme team

#350485 Copied In reply to: After speed optimization the site starts to have problems

Rose Tyler

Support staff

March 19, 2023 at 13:05

Hello, Krzysztof,

We can’t log in – https://prnt.sc/k2QlRorSMMMS

Kind Regards,
8theme team

#350483 Copied In reply to: New Patcher -> Error: unathorized access

Rose Tyler

Support staff

March 19, 2023 at 13:05

Hello,

Thank you for contacting us and for using XStore.

This notification is from a third-party plugin that you have installed on your website. We recommend that you disable this plugin (https://prnt.sc/yuZCkvM14nAI) or contact the plugin’s support team for assistance.

In order to troubleshoot the issue with mobile menu you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#350482 Copied In reply to: My phone menu is not working and there is error message on mobile view

Rose Tyler

Support staff

March 19, 2023 at 11:30

Hello, Teo Yu Xuan,

Thank you for contacting us and for using XStore.

There is no such option, but you can import/export templates.

Please download a file from this page – https://we.tl/t-jBS9w29erD , then go to Single Product Builder > Import/Export > Shose file and import it, then edit the layout depending on your needs.

Kind Regards,
8theme team

#350476 Copied In reply to: Can I duplicate default single product temple and on single product builder modify duplicate temple?

Rose Tyler

Support staff

March 19, 2023 at 11:26

Hello, Namaste,

Thank you for the reply.

1/ Theme Options > Speed optimization > Disable Theme Swiper JS Library > Off.

2/ Please go to: your site URL/wp-admin/admin.php?page=et-panel-patcher
and apply path #9050140 – https://prnt.sc/0dZKqsOYYJpr

Kind Regards,
8theme team

#350475 Copied In reply to: Glitches – product image gallery not active

Rose Tyler

Support staff

March 19, 2023 at 11:17

Hello, PR,

1/ We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

2/ We can’t inspect the code on your site, so can’t analyze the situation and give you an answer. After opening the browser dev tools the site shows blank, it seems to be caused by a plugin that you activated.
Please disable 3rd party plugins and let us know.

Kind Regards,
8theme team

Please contact administrator
for this information.

#350474 Copied In reply to: Add to cart button suddenly became smaller

Rose Tyler

Support staff

March 19, 2023 at 11:12

Hello, SpaceX,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#350473 Copied In reply to: Theme Functionality Many Errors and Slow Please Help
Rose Tyler

Support staff

March 19, 2023 at 10:51
Hello @NelsonTsai,

Thank you for the reply.

Please change the code https://prnt.sc/EnTZr1mR9zXG to:

@media(max-width: 767px){ .arrows-hovered>.swiper-container .swiper-custom-right, .arrows-hovered>.swiper-container .swiper-custom-left, .hover-effect-slider .sm-arrow:before, .swiper-custom-left:before, .swiper-custom-right:before { background-color: #000 !important; color: #fff !important; padding: 10px; } }

Kind Regards,
8theme team
#350470 Copied In reply to: How to make “Slider Arrows” for product navi more clear
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Viewing 19,920 results - 19,891 through 19,920 (of 68,231 total)

Viewing 30 posts - 19,891 through 19,920 (of 68,231 total)

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Forum Replies Created

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