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Topic: URGENT: Products and orders not displaying in admin

effie_kyr

Participant

March 18, 2023 8:23 pm

After the last update, when XStore is activated, the products and the orders do not display in admin. With another theme activated they display just fine.
Site URL: hidden
Theme version: 9.0.5
WooCommerce version: 7.5.0

Content is visible for topic creator and
support staff only.

#350440 copied to clipboard

Rose Tyler

Support staff

March 19, 2023 9:50 am

Hello, Effie_kyr,

Thank you for contacting us and for using XStore.

We do not have this problem on our test sites.
We can’t log in to your site – https://prnt.sc/ZXk6fBFHZcv- Please provide the correct credentials.

Kind Regards,
8theme team

#350461 copied to clipboard

effie_kyr

Participant

March 19, 2023 11:59 am

Hi, We restored a backup so the user we created for you is not there anymore. We can see the products and the orders now, after the restore. When we try to update XStore again, we will let you know if the problem persists.
Thank you for your immediate response! Appreciated a lot!

#350478 copied to clipboard

Rose Tyler

Support staff

March 19, 2023 1:40 pm

Hello, Effie_kyr,

Thank you for the reply.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

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