Hello, PR,

Thank you for contacting us and for using XStore.

Private Content.

Kind Regards,
8theme team

Hello, PR,

You’re welcome!

Kind Regards,
8theme team

Hello, Restorialifee,

Thank you for contacting us and for using XStore.

We can’t see your site – https://prnt.sc/oiS8cH7qC8Ea Please check it.

Kind Regards,
8theme team

Hello, Plengsak,

Thank you for contacting us and for using XStore.

We do not see the problem on your site right now, but we would recommend you downgrade PHP version to 7.x or 8.0, because your current 8.2.3 version is not fully supported yet. Contact your hosting provider to get assistance with it.

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Kind Regards,
8theme team

Hello, Krzysztof,

Thank you for the reply.

Go to XStore > Welcome panel > unregister theme > then enter your purchase code and register XStore again.
Go to the Patcher > click on Refresh patches.
Let us know the result.

Kind Regards,
8theme team

Hello, Belal,

Thank you for getting in touch with us.

There has been a critical error on this website.
We kindly request that you provide us with temporary FTP access so that we can investigate the issue further. To create FTP access, please contact your hosting provider for assistance and inquire about the server error log.

Kind Regards,
8theme team

Hello, Aasem,

Thank you for getting in touch with us.

In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Steve.li.vt,

Upon initial inspection, it appears that the issue is caused by your custom styles from the child theme. We recommend that you comment out all the styles in xstore-child/style.css and then check to see if this resolves the problem. If it does, then you can begin to investigate any potential issues with the styles. If not, then please provide us with temporary wp-admin and FTP access.

Kind Regards,
8theme team

Hello, Stelio,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, AnimalShop,

1/ Theme options > Footer > Footer styling > Footer Polstringer > Top.

Also, you can try to create Footer using static block – https://youtu.be/dedHEO443nE

Kind Regards,
8theme team

Hello, Ms Morbenia Morbeck,

“But the link you sent doesn’t work: https://www.8theme.com/taskboard/” – it works for us and for other our customers.
Please go to this page https://www.8theme.com/forums/xstore-wordpress-support-forum/ and click on Feature requests – https://prnt.sc/HATsxm3mN7uX , this page https://www.8theme.com/taskboard/ will be opened.
Or provide username and password to your account via the private Content area, so we can check if and why the Taskboard link doesn’t work for you.

“Why don’t the youtube links work? What links work here please?” – this is not our option, but default WP, and for our element, it works for images only, for example – https://prnt.sc/0JVr_DzyM-X4

Kind Regards,
8theme team

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

Please provide URL of the page from your screenshot and temporary wp-admin access.

Kind Regards,
8theme team

Hello, Stelio,

Font-size can be changed via Theme Options > Styling > Dark buttons.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Ramvidal,

Thank you for contacting us and for using XStore.

Please check the settings in Theme options > Breadcrumbs and Single Product Builder > Breadcrumbs, or provide us with temporary wp-admin access, so we can take a closer look at the settings on your site.

Kind Regards,
8theme team

Hello,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team