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How to increase the days for help etc - by PR

This topic has 5 replies, 2 voices, and was last updated 1 years ago ago by PR

PR

Participant

March 20, 2023 at 04:32

Hello,

We are using your themes for around 6 months and like them very much.
We have about 5 licenses and will be getting more.

Your support is also 1st class.

We just had a question;

1) How can we increase the number of days we get for help?
2) Can we do this directly with you guys or do we have to go with the middle-man (envato/theme forest)?
3) Lets say instead of buying help, we buy another license. Can we just use that license and get help etc.?

For example; lets say I buy a license (new one) but I want to continue getting help on this forum (with my current account) is that possible?

Thanks and looking forward to your help!

#350530 Copied Theme version: 9.0.5

4 Answers

Rose Tyler

Support staff

March 20, 2023 at 11:06

Hello, PR,

Thank you for contacting us and for using XStore.

We are working according to Envato Item Support Policy
– https://xstore.helpscoutdocs.com/article/25-support

We provide theme support for 6 months from the date of purchase, or for 12 months in case the theme was purchased with Extended support – https://prnt.sc/h2mwVt4ew0hd

If your support period expired and you want to renew it then follow this article – https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period (there is no other way).

You can buy another license, instead of buying help, in this case, please register this new license for your current account on our 8theme site on your profile page – https://prnt.sc/zBMAd3nwAb8V https://www.8theme.com/account/

We hope this information is helpful.

Kind Regards,
8theme team

#350573 Copied

PR

Participant

March 22, 2023 at 02:41

Hello Tony,

Perfect.
I think we will get another license, and then just attach that in the same forum.

Can we pause the help?
Lets say I get a new license, but we already have one which has 100+ days on it.
We wouldn’t want them to both be running etc.

Any advice would be helpful!

#350778 Copied

Rose Tyler

Support staff

March 22, 2023 at 12:12

Hello, PR,

Thank you for your reply.
There is no possibility to pause the support period, unfortunately. We provide theme support for 6 months from the date of purchase of the license, it counts automatically.

Kind Regards,
8theme team

#350847 Copied

PR

Participant

March 23, 2023 at 02:41

Hello Rose,

Thanks for confirming.
We will get our new license shortly. We still have quite a few days on this one.

I appreciate your clarification!

#350905 Copied
Tagged: days, help, increase, persuasive, themes, woocommerce, wordpress
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