Hello, Pit,

Thank you for getting in touch with us.

Please describe the desired result in more detail.

Kind Regards,
8theme team

Hello, Oshrat,

Thank you for getting in touch with us.

We can’t open your site, please check the URL you provided. Is there a restriction by IP or something else?

Could you record a video of the problem?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Mktnegocios,

Thank you for getting in touch with us.

You can add a margin for a section, for example – https://prnt.sc/ydL1msc6m1zq

Kind Regards,
8theme team

Hello, Marie,

Thank you for the response.

2/ Do you mean [product_brand] shortcode? Where did you get it and how to add it? It is not our shortcode, so we are not responsible for it.

Our Brands settings are in Theme Options > WooCommerce > Shop elements > Brands. But they work for our custom port type – brands, not for brands added by a 3rd party plugin.

6/ What plugin do you use to create 2 new emails? They are visible in our email builder? Please describe the situation in more detail with screenshots.
Also, please read this topic – https://www.8theme.com/topic/built-in-email-builder-woo-subscription-email-templates-are-missing/

Kind Regards,
8theme team

Hello, Charles Siritho,

Thank you for your response.

We asked you about screenshots because we do not see the problem on your site.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

What different devices do you use? The problem is visible to you on the Home page only? Do you mean this section https://prnt.sc/iBhmI6swAYlH ?

You can select Uncropped in WooCommerce settings – https://prnt.sc/4w94CFsFy7mB https://www.8theme.com/documentation/xstore/woocommerce/product-images/ If this is not what you are looking for, please describe the problem and the desired result in more detail with screenshots.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Shahzad,

Thank you for contacting us and for using XStore.

Is it an additional plugin? Have you tried to contact the support of the plugin?
Have you tested your site with the official WC theme – Storefront and 2checout payment gateway works fine?

Kind Regards,
8theme team

Hello, NelsonTsai,

Thank you for contacting us and for using XStore.

1/ Add the next code in Theem options > Theem custom CSS:

.main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
    display: flex;
    justify-content: center;
}
.products-loop .ajax-content, .products-loop {
    display: flex;
    flex-wrap: wrap;
    flex: 1;
}
.content-product {
    flex-direction: column;
    justify-content: space-between;
    display: flex;
    flex: 1;
}
.content-product .quantity-wrapper {
    margin-right: auto;
    margin-left: auto;
}
.swiper-container {
    display: flex;
    align-items: stretch;
}
.product-slide .product {
    display: flex;
    height: 100%;
}
.swiper-wrapper {
    height: auto;
}
.elementor-element.elementor-element-b7ea95f .swiper-wrapper {
    margin-bottom: 10px;
}

2/ It would be better to use Products carousel or Products grid new elements depending on your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Trends Bird Limited,

Thank you for contacting us and for using XStore.

Please provide FTP access.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Norliden,

Thank you for contacting us and for using XStore.

Please provide wp-admin access, so we can take a closer look at your settings. Also, provide URL of the product from your screenshot.

Kind Regards,
8theme team

Hello, Pavlin Grutsov,

Thank you for your response.

We have a Figma file for that instead of PSD. The link to download you can find in the Private Content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Pavlin Grutsov,

Thank you for getting in touch with us.

Do you mean this https://xstore.8theme.com/elementor/demos/animals01/ or https://xstore.8theme.com/elementor/demos/animals/ demo?

Kind Regards,
8theme team

Hello, LambdaSP,

Could you record a video of the problem and let us know what browser do you use?
Please check if it works better when the Autoplay option is disabled in the settings of the carousel.

Kind Regards,
8theme team

Hello, Sahnoor Alam,

Have you checked all Widget areas?

Please describe your request in more detail with screenshots.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Octatech,

Thank you for contacting us and for using XStore.

1/ We recommend that you navigate to XStore > Theme Options > Speed Optimization > Static block cache > Off. Then go to Elementor > Tools > click on “Regenerate CSS & Data”.

2/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Kind Regards,
8theme team

Hello, Vipul Garg,

Thank you for contacting us and for using XStore.

There is no such option for the Off-Canvas sidebar, unfortunately.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team