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Problem with the Slider when loading!!! - by trendy

This topic has 12 replies, 3 voices, and was last updated 1 years ago ago by Tony Rodriguez

trendy

Participant

March 29, 2023 at 04:23

Hi,
I’m using the Xstore slider. Whenever I reload the page, I get the weird circle. I have already cached the site. I’m using it with WP-ROCKET. Please fix the issue! Thanks

https://prnt.sc/p5pV1NYHxxqU

Please, contact administrator
for this information.

#351573 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

11 Answers

Tony Rodriguez

Support staff

March 29, 2023 at 05:38

Hello trendy,

Thank you for purchasing our theme and for reaching out to our support center.

In order to resolve your issue, please edit your page using the page builder and then navigate to the Settings of the element > disable XStore Ajaxify > Lazy Loading > Off and save the settings.

For a better reference, please see the image provided at the following link: https://postimg.cc/LJqc9qQG

Best Regards,
8Theme’s Team

#351578 Copied

trendy

Participant

March 29, 2023 at 06:16

Hi, It was already disabled. It is still not working. The problem is with the Slider not slides.

https://prnt.sc/t6leXFlmi_6-

#351584 Copied

Tony Rodriguez

Support staff

March 29, 2023 at 06:33

Hello trendy,

Sorry for the inconvenience but We have reviewed your website and discovered that a CDN is enabled, which is why you are unable to view the changes on the front-end of the site. Please refer to the following image for further reference: https://postimg.cc/HcPjFZSf

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins, and clearing the browser cache, and then check again.

If the issue persists, we request that you provide us with the URL and temporary working/valid access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#351588 Copied

trendy

Participant

March 29, 2023 at 07:07

Hi, Still not working. I disabled both the cache plugin and Cloudflare, but the issue still persists!

At the moment, I have put the cloudflare in development mode.
https://prnt.sc/IryjcKXv0gMO

Please contact administrator
for this information.

#351590 Copied

Rose Tyler

Support staff

March 29, 2023 at 08:37

Hello, Trendy

Thank you for your response.

We can not visit your site – https://prnt.sc/XzNACLloNG_- Is there a restriction by IP or something else? Could you, please, unlock it for Ukraine?

Kind Regards,
8theme team

#351599 Copied

trendy

Participant

March 29, 2023 at 09:08

Yeah it was Country restriction. You can access now. Thanks

#351607 Copied

Rose Tyler

Support staff

March 29, 2023 at 12:07

Hello, Trendy,

Thank you for your response.

We’ve made some improvements, please clear the cache and check now.

We would recommend to all of our customers to use new Elementor widgets that we created from the stretch with new code techniques and optimizations.
One of those widgets is Slides -> https://xstore.8theme.com/elementor/demos/minimal-fashion02/slides-element/ so you may recreate your Slider with Slides element which also has many different options and features.

List of widgets -> https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

Kind Regards,
8theme team

#351630 Copied

trendy

Participant

March 29, 2023 at 15:09

Yeah, the issue is fixed, and I have added the new slides from the widgets. But again, there is a problem: the dots don’t show up on the slides.
https://prnt.sc/0NQsJ6IKy_jR

Can you please share the details of the issues with me?Thanks

#351659 Copied

Rose Tyler

Support staff

March 29, 2023 at 15:57

Hello, Trendy,

We’ve disabled Upgrade Swiper Library in Elementor settings. Please check the bullets now.

The previous problem was fixed via the next files:
xstore/css/modules/builders/et-slider.min.css
xstore/css/modules/builders/et-slider.css

Kind Regards,
8theme team

#351664 Copied

trendy

Participant

March 30, 2023 at 02:47

Thank you. Support is top notch!

#351686 Copied

Tony Rodriguez

Support staff

March 30, 2023 at 05:15

Hello trendy,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#351688 Copied
Tagged: loading, problem, slider, templates, woocommerce, wordpress
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