Hello, Antonis,

Thank you for the response, but we can’t open your site https://prnt.sc/B2lnafKdwaCo Please check it.

Kind Regards,
8theme team

Hello, Bigjohnnyturbo,

Thank you for the response.

“it only happens when you go through the social link” – please provide URL of page with the link.

Also, provide temporary wp-admin access to this site, so we can take a closer look at the settings.

Kind Regards,
8theme team

Hello, Norliden,

1/ Ask your hosting provider to downgrade the PHP version to 7.4 or 8.0.

2/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Let us know results.

Kind Regards,
8theme team

Hello, DRIFT,

Thank you for getting in touch with us.

Please record a video for us.

Also, describe the desired result in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Masacode,

Thank you for choosing XStore as your WooCommerce WordPress theme.

You can use this code for the WooZone – m8xqWJ_8theme

Kind Regards,
8theme team

Hello, Pit,

Our response time may vary depending on the volume of requests and is typically within 24 hours Monday-Friday and up to 48 hours on weekends. However, it is usually faster than that.

The next custom CSS code can be used:

.header-main .et_connect-block  {
    font-family: var(--e-global-typography-primary-font-family ), Sans-serif;
}

Kind Regards,
8theme team

Hello, Oshrat,

Thank you for the response.

As we can see the problem persists when the Elementor Pro is activated. Please contact the support of the Pro version and ask for assistance from their side also.
Please provide FTP access, so we can check the situation more deeply.

Kind Regards,
8theme team

Hello, Antonis,

We apologize for the extended delay in responding.

Please provide us with temporary wp-admin access so that we can investigate what can be done to assist you.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Follo Bad,

Thank you for getting in touch with us.

Unfortunately, it is not possible (according to our knowledge base) to get product meta field values by product SKU. You should contact with import plugin’s author for such cases.
In our opinion to get those values you will be able to create some filters/functions to make export actions with finding product ID by the sku -> finding meta values -> gettings those values.
Hope you will find a workaround in cooperation with plugin’s author.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Stelio,

Thank you for your response.

We’ve disabled “Slider images autoheight” in Theme Options > E-commerce > Single Product Page.

Please clear cache and check now.

Kind Regards,
8theme team

Hello, Lucas,

We invite you to download the pre-release version of XStore AMP plugin from the private content area. This version contains a fix for fonts, and if everything works as expected, the fix will be included in the official update.

We do not have a problem with adding to the cart on our test site.

Kind Regards,
8theme team

Hello, Rana,

Thank you for contacting us and for using XStore.

1/ You did not provide wp-admin access.

2/ Regarding images, it may help – Speed Optimization -> Image Loading Type -> Default https://prnt.sc/ojTiLIUM6k6D

3/ Regarding the bad scripted theme, all scripts that appear on the screenshots are not part of the theme https://prnt.sc/nS8ue5r4GTX8 https://prnt.sc/rmUJbm33bQ0a https://prnt.sc/JXbQ_9uA2wT-
Could you please provide us with the scripts that are loaded from the theme or core plugin?

Kind Regards,
8theme team

Hello, Dennis Morris,

Thank you for contacting us and for using XStore.

Default WooCommerce import you can do via Products > Import > Choose a CSV file from your computer and click on Continue.

If you want to use an additional plugin for the import, check the documentation of the plugin first. We did not know about compatibility problems with WP Import/Export Pro from other our customers.

“it does not seem to work with this theme” – please check if it works when the default WooCommerce theme – Storefront is activated on your site.
Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Oshrat,

Thank you for your response.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello, Luc,

Thank you for getting in touch with us.

Go to Header Builder > Header overlap > check Breadcrumbs paddings, then go to Single Product Builder > Breadcrumbs > Computed Box > set top and bottom paddings.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team