Many Times Mobile Version is shown on Desktop

This topic has 2 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: Octatech
    Octatech
    Participant
    March 31, 2023 at 05:34

    Hi Team,
    I have been facing various issues with the site which is mentioned below

    1. Mobile version is shown on Desktop many times.
    2. Initial Loading time is too much despite of optimisation.
    3. Using Server I/O too much which is slowing the overall site performance
    4. Add to Cart button takes time to add product to cart.

    Kindly help on above issue.

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2023 at 09:02

    Hello, Octatech,

    In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
    Let us know the results.

    Kind Regards,
    8theme team

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