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Need help with support/licenses etc. - by PR

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

  • Avatar: PR
    PR
    Participant
    April 19, 2023 at 23:24

    Hello there 8theme team,

    Your themes are the best on the market and we have purchased many licenses and will do so in the future for our other websites.

    I had some questions in regards to the support/purchase code.

    We would rather get the full theme versus just the support etc. So once we get a theme we also get the support for 6 months.

    For example, we have 100 days left on the support now. If I buy a new theme and them add the support to this already (the account we have and which has many solutions for us so we want to keep everything on one account) will the days be added?

    So 100 days + 180 new days, so for a total of 280 days of support eligibility?

    Thanks for your clarification.

    #353879 Copied Theme version: 9.0.5
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2023 at 07:41

    Hello, PR,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    6 months starts from the date of purchase.
    You can use the same account on the forum, just ad the next purchase code on the account page – https://prnt.sc/E8iHFPkWtF-3

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #353898 Copied

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