Forum Replies Created

Viewing 30 posts - 18,241 through 18,270 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 13:07

    Hello, PEYO,

    This is independent of the theme.

    We would like to inform you that it is not recommended to edit PHP files through the Dashboard. We suggest that you use FTP to make any changes to files. Please contact your hosting provider to obtain FTP access and use FileZilla – https://filezilla-project.org/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 13:04

    Hello, Juergen,

    Thank you for contacting us and for using XStore.

    1/ There is no such option.

    2/ Yes you can – https://prnt.sc/IfWruoqevy4J > https://prnt.sc/5uNUHedOusX_

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:51

    Hello, Catholicans,

    Thank you for getting in touch with us.

    Theme Options > WooCommerce > Shop > Shop page layout > Products per page https://prnt.sc/jW0aQV95LeBu

    We do not recommend displaying 100 products on the page as it may cause the page to load slowly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:49

    Hello @Stelio,

    Thank you for the response.

    Please provide access and a video of the situation with URls visible.
    Upload the video on filesharing https://wetransfer.com/ and provide the URL via the Private Content area.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:19

    Dear PEYO,

    Yes, it is possible. Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:16

    Hello, Mariangio,

    We regret to inform you that we are unable to assist you at this time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:15

    Hello, PEYO,

    Thank you for your response.

    You can use the next custom CSS code:

    .product-view-default .xstore-wishlist .et-icon {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:14

    Hello, PEYO,

    Thank you for getting in touch with us.

    You can use the next custom CSS code to delete the compare option in my account page:

    .woocommerce-MyAccount-navigation-link--xstore-compare {
        display: none;
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:12

    Dear PEYO,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:11

    Hello, Ministry Of Concrete,

    1/ Please read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    2/ Contact support of the plugin to get assistance.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:10

    Hello, Pavlin Grutsov,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:09

    Hello, Catholicans,

    Actually, the Cart and Checkout pages are the default WooCommerce pages, and the theme does not have any influence on them except for some styling.

    If you want to add some more fields or content on those pages, then you have to make it possible using Customization.

    You can check this article as a reference: https://hollerwp.com/customize-woocommerce-checkout-page/ or contact support of WooCommerce plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 12:07

    Hello, Aloulou,

    Thank you for your response.

    We would recommend you install the child theme.

    Download the child theme archive from this page – https://www.8theme.com/downloads/

    Go to Appearance > Themes > Install and activate the child theme.

    Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
    Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 11:09

    Hello, @joshykp,

    As we can see 9.1.3 version of XStore is activated on the site you mentioned.
    Is there anything else we can help you with?
    Please submit new topics https://www.8theme.com/forums/xstore-wordpress-support-forum/ for new questions.
    Thank you in advance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 11:06

    Hello @Stelio,

    You need to install/activate the XStore Core plugin as it is currently not installed/activated and the standard header is loading.
    As another option, there may be restrictions in the rights for that customer (according to the screenshot it displayed like the Core is not activated).

    Alternatively, please provide us with the steps to reproduce this issue from our side in order to verify it.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:57

    Hello, Mariangio,

    There is no such option, unfortunately.
    Also, it can’t be done just by custom CSS code.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:56

    Hello, Catholicans,

    Thank you for your response.

    Please change the previous code to:

    .brands-carousel h3 a {
        font-size: 18px !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:49

    Hello, Pavlin Grutsov,

    Thank you for your response.

    By checking your real website (not staging) we found you have only 2 widgets added to the Shop sidebar → https://prnt.sc/RcxyriXMVpnX
    Once we added filter by attributes widget → https://prnt.sc/ANbHmmEUczNd it shows on frontend → https://prnt.sc/LiMMrl-I0V60

    We think the reason for not showing some widgets could be in case you add many widgets and each of them contains many options as this one → https://gyazo.com/b86db60dab3a00fd4a4419967af0c362

    The loading time and amount of widgets (with its options) are depended on WordPress memory size and server response time. We would recommend you minimize options for widgets or contact your hosting provider to make the best parameters for your website to load fast and correctly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:46

    Dear PEYO,

    Thank you for your response.

    Please check how it works now – https://prnt.sc/cw-s0ngXBIM9 > https://prnt.sc/lEROta2EOZHx

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:42

    Hello, PEYO,

    Thank you for getting in touch with us.

    You can add the next code in Theme Options > Theme custom CSS > Global:

    .descr-box, .woocommerce table.cart .variation {
        display: none; 
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:38

    Hello, PEYO,

    Thank you for your response.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your reply and moved access into the Private Content area.

    We would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because Shipping Method displaying on the Cart page is independent of our theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:35

    Hello, PEYO,

    Thank you for contacting us and for using XStore.

    Please provide URL of the page with mentioned icons on products.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:33

    Hello, Catholicans,

    Thank you for getting in touch with us.

    You can create a static block with the desired content, then select this block as PreFooter for the page – https://prnt.sc/1m0innWgCgtF

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:29

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please provide URL of your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:28

    Hello, Raymond Koek,

    Thank you for contacting us and for using XStore.

    Please try to use the next custom CSS code:

    .post-type-archive-product .woo-breadcrumbs,
    .tax-product_cat .woo-breadcrumbs {
        display: none;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:20

    Hello, Aloulou,

    Thank you for contacting us and for using XStore.

    You can try to add the default WooCommerce price widget to your sidebar and you will see the same issue.
    It is because WooCommerce sets a step value of 10 by default ( https://prnt.sc/D3KpkhJgv3_8 ) for price filters but for your cases it should be 1. To fix it, please, add the next code to your child-theme/functions.php

    function etheme_child_set_min_price_filter_step() {
            return 1;
    }
    add_filter('woocommerce_price_filter_widget_step', 'etheme_child_set_min_price_filter_step', 10, 1);

    Waiting for your reply!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 10:19

    Hello, Amy V,

    1/ We’ve added the next code:

    add_action( 'wp', function() {
        if ( get_query_var('et_is-woocommerce-archive', false) ) {
            add_action( 'woocommerce_before_shop_loop', function() {
                if ( get_theme_mod( 'top_toolbar', 1 ) && !wc_get_loop_prop( 'is_shortcode' ) ) {
                    etheme_enqueue_style('filter-area', true ); ?>
                    <div class="filter-wrap">
                        <div class="filter-content">
                <?php }
            }, 0 );
    
            add_action( 'woocommerce_before_shop_loop', function() {
                if ( get_theme_mod( 'top_toolbar', 1 ) && !wc_get_loop_prop( 'is_shortcode' ) ) { ?>
                        </div>
                    </div>
                <?php }
            }, 45 );
        }
    }, 70);

    in functions.php of your child theme.

    2/ About buttons on the Shop page, currently they have a different font to your screenshot. Have you solved it?

    3/ We’ve disabled “Header Sticky” for Cart/Checkout Layout via Theme Options. Please check the Thank you page header now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 09:59

    Hello,

    Thank you for contacting us and for using XStore.

    1/ Please download breadcrumbs.php file from this page – https://we.tl/t-uKKuTSX9x9 and re-upload it into xstore/templates folder via FTP.

    We have added a solution to the file – if it suits you, we will include it globally in the updates for everyone (a useful detail for projects).

    Example – https://prnt.sc/GM5C7KkwfOIj

    2/ Our theme is compatible with yoast seo, but if you have any questions about this plugin functionality, you need to contact plugin support.
    Also, you may check the next topics – https://www.8theme.com/topic/change-the-store-page-name-on-chrome-tab/#post-350108 https://www.8theme.com/topic/h1-tags-for-seo-purpose-how-does-the-theme-handle-them/#post-349994

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 09:55

    Hello, Catholicans,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We would recommend you contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2023 at 09:53

    Hello, Ministry Of Concrete,

    Our specialist will be able to review your issue starting on Monday. We kindly ask you not to change the access and to be patient.
    We apologize for the delay.

    Kind Regards,
    8theme team

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    Viewing 18,270 results - 18,241 through 18,270 (of 68,227 total)
Viewing 30 posts - 18,241 through 18,270 (of 68,227 total)
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