Hello, Prashant,

Thank you for the reply.

FTP directory is empty – https://prnt.sc/BX-z_u6QDOls
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Kind Regards,
8theme team

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

What page do you mean?

We’ve checked your single product page and the zoom on main product images already works fine there.

Please describe your request in more detail. Thank you in advance.

Kind Regards,
8theme team

Hello, Salmi,

Thank you for your response.

1/ https://prnt.sc/YhFgiiRtWsFG – please provide URL of page where we will be able to see this situation.
Describe the desired result in more detail.

2/ We’ve checked the Cart Off-Canvas from a real mobile device and do not see this problem on your site.
What device and browser do you use?

3/ Please record a video of your actions so we can re-create this situation.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Namaste,

You’re welcome!

Kind Regards,
8theme team

Hello @Stelio,

Thank you for the response.

Thanks for the good details provided by you. We made a deep check of why it could happen and here is what we found (see below).
As you can see that after going to
wp-activate.php
page the customer sees only a “blank” page and notices that XStore Core should be activated. In other words, by going to this page WordPress does not load any plugin. (P.S The reason why you see a broken header and not a good footer is that XStore Core plugin is responsible for these areas). Also, it seems that on this page there loads a full own template for this page which is quite limited for customization ( https://prnt.sc/AcawanJE6jX4 ). Here is a topic on the official support of WordPress (yeah it is years and years old with no normal solution) → https://core.trac.wordpress.org/ticket/23197
One of the possible solutions is to check if your plugins (especially the XStore Core plugin) are network activated on your website. Some of the forum members wrote that it helped them.
Also, here is some advice on how to customize this wp-activate.php page → https://wordpress.stackexchange.com/questions/41329/customizing-wp-activate-php but it should be checked in real case.

We would recommend you contact your hosting provider first to ask if it is possible to solve this by adding some “conditions“ on the server so customers will not go to this page but be redirected directly to the “normal” page or dashboard at once (or any other solution from they could advise).

As this question is not related to a specific theme but rather to WordPress it could be also a good idea to advise you contacting with WordPress developers on their forum or by email.

It is all that we could do for you at this moment. Hope you will solve it and write us a feedback with solution so we could “grow up our minds” together 🙂

Hope for your understanding and we believe you will find the best solution for your unique case.

Best Regards,
8Theme’s Team

Hello, Trends Bird Limited,

Thank you for your response.

We have already written to you the reason and it seems that you have already disabled the plugin and now everything is working fine – https://gyazo.com/2fe16c26a6c2ef8fa001e9fb2ac58f2b
However, you are still writing the same as before. Therefore, we are confused to repeat that the problem is not caused by our theme, and it is not visible now, so we recommend you clear the cache and check afterward.

We hope for your understanding.

Kind Regards,
8theme team

Hello, AnimalShop,

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Namaste,

Thank you for getting in touch with us.

Please make sure you edit texts via Text tab, for example – https://prnt.sc/_2_uBBcZonBD

Kind Regards,
8theme team

Hello, Ms. Morbenia Morbeck,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

Coupons are part of WooCommerce plugin functionality, we hope the next article will be helpful for you – https://woocommerce.com/document/coupon-management/

Kind Regards,
8theme team

Hello, Amy V,

I am not sure what happened here, but these colors https://prnt.sc/ZFBK19cqFR9j can be changed via Elementor > Settings > Site Settings > Global Colors
https://elementor.com/help/how-do-i-set-global-fonts-and-colors/
Please change colors there and let me know if it helped.

Best Regards,
8Theme’s Team

Hello, Amiseo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please try to change Starting Point Of The Mobile Header via Theme Options > General.

Kind Regards,
8theme team

Hello, Jeffe Jeremy,

Thank you for contacting us and for using XStore.

1/ Theme Options > WooCommerce > Single Product Builder > Breadcrumbs settings.

2/ Please go to Pagex > click on Home page > XStore options > https://prnt.sc/4Kdq3NLmi8pJ

We hope this information is helpful.

Kind Regards,
8theme team

Hello, PEYO,

There is no such option, unfortunately.

Kind Regards,
8theme team

Hello, PEYO,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read this article https://woocommerce.com/document/editing-product-data-tabs/

We hope this information is helpful.

Kind Regards,
8theme team