Forum Replies Created

Viewing 30 posts - 17,971 through 18,000 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 13:35

    Hello, Zdenky,

    Thank you for your response.

    Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets and you will find all available widgets that you may add to Shop sidebar.
    https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

    Theme Options > WooCommerce > Shop > Shop page filter > Ajax Filters and Ajax For The Product Categories Widget.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 13:30

    Hello, Helloaksjhf,

    Thank you for your response.

    The next custom CSS code can be used to change font-size:

    .cart-checkout-nav-simple a {
        font-size: 15px;
    }

    https://prnt.sc/Ex2AL53AM1ml

    There is no such option for the coupon field, unfortunately.

    Theme Options > Header Builder > Cart > View Cart Button > On.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 12:56

    Hello, Kezalkoatlj,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We’ve added https://jaxet.tpm.wiki/products/suit-the-light-multicolor/ to cart without any problem.
    Please record and provide a video of the problem.

    Note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 12:51

    Hello, Dilan,

    Thank you for your response.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 12:41

    Hello, Marta,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Have you tried to contact support of Facebook pixel first?
    Have you tested how it works when not our theme, but the default WooCommerce theme activated on this site?
    There should not be any restrictions from our theme side.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 12:18

    Hello, MAHDAR,

    Thank you for your response.

    1/ Now you need to review the notifications tab https://prnt.sc/vv79KuIMUF1P – further instructions on this matter will be provided there.
    Additional questions should be directed to Facebook’s support team.
    For instructions on how to contact Facebook, please refer to their website – https://localiq.com/blog/how-to-contact-facebook-support/

    2/ Header Builder > My account texts. You have Multiple headers for different languages where these texts should be changed.
    When we try to edit a custom header on your site (Theme Options > Header Builder > Multiple headers), there are errors from 3rd party plugins – https://prnt.sc/nGFaSvoG39qO https://prnt.sc/rBFYGHWeMjBb These errors persist with a default theme too, so the situation is independent of our theme, and you need to solve it with help of mentioned plugins support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:52

    Hello, @AnimalShop,

    Sorry, but it is not true. Please compare 2 files as we asked you to do – https://text-compare.com/

    Provide FTP access, we will check what can be done to help you from our side.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:46

    Hello, @AnimalShop,

    XStore child theme is activated on your site. This theme contacts your custom code in functions.php file https://prnt.sc/vOFHFxNFc20T . You can download our child theme https://prnt.sc/cCuOIlxImLzq from this page https://www.8theme.com/downloads and compare 2 files.

    You need to contact a person who edited the functions.php file of xstore-child theme for you and ask him for assistance in solving this – https://prnt.sc/vOFHFxNFc20T

    We hope it is clear now.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:43

    Hello, Abanoubmourad,

    We have enabled the following speed optimization options in the Customizer: Speed Optimization -> Remove Query Strings From Static Resources and Speed Optimization -> Disable Emoji (details in the screenshot https://prnt.sc/_1UpNFw1ToLO) Additionally, we have enabled the following options in the WP Rocket plugin: Settings -> File Optimization -> Minify CSS files and Settings -> File Optimization -> Minify JavaScript files (details in the screenshot https://prnt.sc/rKPs6o5eVBth)

    Currently, the page loading speed is 1.4s (speed report https://gtmetrix.com/reports/onegulfstore.com/YzhjrFxJ/).. “‌”) The biggest issue at the moment is the zoom image (details in the screenshot https://prnt.sc/-HhRMA7PjVGu) We do not recommend using images with resolution higher than 1920×1080 for zoom.

    To further speed up the page, you can use one of the CDN services.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:35

    Hello, @AnimalShop,

    You can find all themes in Dashboard > Appearance > Themes, and via FTP in wp-content/themes folder.
    functions.php file of your child theme contains custom code, if you are not a programmer, then contact a person who customized this file for you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:06

    Hello, Ziga32,

    Thank you for your response.

    It looks like a cache problem. You are using CDN https://prnt.sc/nlkMfikJIMjU , so try to temporarily disable CDN and caching, check how it works after that.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:03

    Hello @AnimalShop,

    Please go to WooCommerce > Status > Logs > today (check screenshot in the Private Content area). It shows that there is error, and it comes from custom code in your child theme. Please check and fix it first. Sorry, but we are not responsible for custom coding.
    After that check if the Home page can be edited. Let us know the results.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 09:57

    Hello, MAHDAR,

    Thank you for contacting us and for using XStore.

    1/ Please switch your application to the live mode as it is currently in development mode https://prnt.sc/gjx5zB5KrArw

    2/ Please provide a screenshot.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 09:41

    Hello, Baisley,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ Please check now, we’ve disabled this option – https://prnt.sc/8B06dNCUgT6S

    2/ About https://prnt.sc/731Xwr6axWgp , we do not see any problem, here is video – https://gyazo.com/88f87a5d51816b6d92d2911453ae853b , it opened the same page because of current button link – https://prnt.sc/0RFZYAgVsjYa

    Kind Regards,
    8theme tea

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 09:20

    Hello, Basshunterek,

    Thank you for contacting us and for using XStore.

    We can see several issues with third-party plugins, and an error log file has been attached – https://we.tl/t-1xOAeYOdSt
    Please try to reproduce the error without using third-party plugins and with a default WP theme.
    In any case, we are not responsible for any third-party customizations, sorry.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 09:09

    Hello, Mehmet,

    Please provide temporary FTP access.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 08:51

    Hello, Ravinder,

    Thank you for contacting us and for using XStore.

    1/ Demo uses Little icons, but this type of icons can’t be imported, so they were replaced by images.
    You can select Little type in settings of the element – https://prnt.sc/hR7mwTLQ8C6s , and then upload icon file https://prnt.sc/IWqUj7B8lpzR

    2/ Please check the content of Footer now https://prnt.sc/6Ekgr3KCHy8H > https://prnt.sc/gQJTlv2nkADH

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 08:27

    Hello, Ziga32,

    Thank you for your response.

    We’ve checked and it works fine – https://gyazo.com/b8fee74abb7d36ec2541afb7cc312c36
    Please clear cache of your browser and check then.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 08:26

    Hello, Dimitris,

    Thank you for contacting us and for using XStore.

    Theme options > WooCommerce > Cart/Checkout Layout > disable
    Advanced Layout and you will get the default view.
    If you want to use one of Advanced Layouts, all available settings are in this section – https://prnt.sc/O1vRzrK7Psj6 https://prnt.sc/XqQ-wt4pudpD

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 08:19

    Hello, Vasak,

    Thank you for contacting us and for using XStore.

    This is not a problem, it is predefined behavior that you can see on our demos also. There is no option to change it right now, but you can submit a request on this page – https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 08:17

    Hello, Ziga32,

    Thank you for contacting us and for using XStore.

    We can’t open the product by the link you provided, it redirects to the Home page.
    We’ve checked https://www.komponentko.si/elektricna-kolesa/ado-a20-air-smart-ultra-lahko-zlozljivo-elektricno-kolo-siva/ and there is only 1 tab https://prnt.sc/J6Azb8NG7QQX Do you mean it is the problem?

    Could you provide temporary wp-admin access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 07:57

    Hello, Kostas,

    Thank you for your response.

    Here is what we can see on your site – https://prnt.sc/t8A-jxW5SMf4
    Do you use the latest version of the Chrome browser? Try to disable additional extensions for your browser and clear cache. Try to check how it works from other browsers.

    Try to activate the default WooCommerce theme – Storefront and test Variations then. We do not know why you see it in such a way, unfortunately, but we suppose that this situation is independent of our theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 07:49

    Hello, Inesita,

    Thank you for contacting us and for using XStore.

    It is possible that this was specified twice in the order, which is why it appears twice. Could you please check if this is the case for all orders or just one?

    Please provide temporary wp-admin access and describe the desired result in more detail.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 07:33

    Hello, Kris,

    Sorry for the inconvenience, please use the next custom CSS code:

    /* set align left for form.cart */
    body .single-product-builder form.cart {
        align-content: flex-start;
    }
    /* set quantity even more left aligned if needed */
    body .et_product-block .cart span.dir-column~.quantity {
        margin-inline-end: auto;
    }

    https://prnt.sc/t_xuU1QWTe8_

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 07:31

    Hello,

    Thank you for contacting us and for using XStore.

    We’ve uploaded XStore on your site without any problem. Please check.
    Also, please watch this video – https://youtu.be/i7STFGZapx8
    If you want to run demo content import, please disable 3rd party plugins first. Here you can find a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2023 at 16:08

    Hello, Zdenky,

    There are 2 Icon list elements, you need this one – https://prnt.sc/oJUblopj1Hba and Content type – image https://prnt.sc/ifgKKFtF2LjR

    You can provide temporary wp-admin access via the Private Content area, and we will create an example on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2023 at 15:59

    Hello, Mehmet,

    Thank you for your response.

    Additional customization in files is outside the scope of our basic support.
    But we want to help you, please follow the next steps:
    1/ Install patch #9146862 as indicated in the screenshot below: https://prnt.sc/kjuoEKbZh7OB
    2/ Add the following code to wp-content/themes/xstore-child/functions.php:

    add_filter('etheme_single_product_custom_tab_01_content_filter','etheme_block_by_brand');
    
    function etheme_block_by_brand($content){
    	if ($content=='{{et_block_by_brand}}'){
    		$terms = wp_get_post_terms( get_the_ID(), 'brand' );
    
    		if ( ! is_wp_error( $terms ) && count( $terms ) > 0 ) {
    			if (isset($terms[0]->term_id)){
    				$args = array(
    					'post_type' => 'staticblocks',
    					'meta_query' => array(
    						array(
    							'key' => 'et_brand_id',
    							'value' => $terms[0]->term_id,
    							'compare' => '=',
    						)
    					)
    				);
    				$posts = get_posts( $args );
    				if (isset($posts[0]->ID)){
    					return etheme_static_block( $posts[0]->ID, false );
    				}
    			}
    		}
    	}
    	return $content;
    }

    3/ Go to Customizer -> WooCommerce (Shop) -> Tabs -> Custom Tab 01 Content and enter the code {{et_block_by_brand}} as indicated in the screenshot: https://prnt.sc/m0i2JFHd-8lY and save the changes.
    4/ Go to the static block editing and scroll down to the “Custom Fields” section.
    5/ Add a new custom field as indicated in the screenshot: https://gyazo.com/04ae5a72ac252664e99c34d846439a72 The “Name” field should always be et_brand_id and in the “Value” field, enter the brand ID. To find the brand ID, go to the brand editing window, details are in the screenshot: https://prnt.sc/SVx9wdkUGMQN

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2023 at 15:52

    Hello, Zdenky,

    Please refer to next screenshots – https://prnt.sc/oJUblopj1Hba > https://gyazo.com/757f16b5d5be568d194f4be0fb7e9ed6

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2023 at 15:38

    Hello, David,

    Thank you for your response.

    Please try to use the next custom CSS code:

    .sticky-cart-form:not(.invisible) .amp-container.flex.align-items-center {
        flex-direction: column;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2023 at 14:57

    Hello, Morad,

    “I want to translate some words on my site from English to Arabic.” – please provide screenshots of untranslated strings, and we will help you.

    “When I click on xstore child in colo translation, it shows me only five words that I can translate ” – do not click on child theme in Loco! Five words – it is correct, you can check files of the child theme manually, there are no more texts there. The translation should be done for the parent theme, and it will be automatically inherited by the child theme.

    “and it does not show me the sentences and words of the entire site. please help me” – it is correct, there is no problem.

    “…they are not translated, which means that they do not suit me” – no, it does not mean this.
    “For example, I want to translate (compare) from English into Arabic.” – it means https://prnt.sc/rTou34qfJ_08 you need to activate Compare or remove this element from the header. We’ve activated the Compare for you via Theme Options > WooCommerce > Built-In Compare, not you can translate strings via Theme Options – https://prnt.sc/B8QvU-R9oZZI

    These strings https://prnt.sc/R5ez4QIkmPjX can be translated via Loco translate > Plugins > XStore Core plugin.

    Kind Regards,
    8theme team

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Viewing 30 posts - 17,971 through 18,000 (of 68,227 total)
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