Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.
Kind Regards,
8theme team
Sergiu
Participant
May 17, 2023
3:44 pm
i can’t becouse website is public.
Rose Tyler
Support staff
May 17, 2023
3:53 pm
Hello Sergiu,
Thank you for your response.
If your site is live, you can create a staging site (full copy of the existing one), to be able to do tests there, without affecting your business.
Try the Duplicator plugin to migrate/copy your site.
If the situation is independent of the theme you will need to contact support of WooCommerce. If the problem persists with our theme only, we will need temporary wp-admin and FTP access to the staging site to do tests and do fix it there.
Kind Regards,
8theme team
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