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Logout redirection to 404 error page, why?

This topic has 5 replies, 3 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

  • Avatar: helloaksjhf
    helloaksjhf
    Participant
    May 17, 2023 at 09:50

    When I want to log out from my account, the 404 error page pops up, but why?
    Link in private content area

    Please, contact administrator
    for this information.
    #356967 Copied Theme version: 9.1.4
    4 Answers
    Avatar: helloaksjhf
    helloaksjhf
    Participant
    May 17, 2023 at 09:59
    #356971 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 17, 2023 at 10:06

    Hello, @helloaksjhf,

    The 404 error page typically appears when the requested page or resource cannot be found on the server. There could be several reasons why you are encountering a 404 error when trying to log out from your account in WooCommerce. Some possible causes include:

    1. Incorrect or outdated URL: Make sure you are using the correct URL or path to log out from your account. Double-check the URL to ensure it is accurate and up to date.

    2. Permalinks configuration: Improperly configured permalinks can also lead to 404 errors. Verify that your permalinks are set correctly in the WordPress settings.

    3. Missing logout template or page: WooCommerce relies on specific templates and pages for its functionality. If the logout template or page is missing or not properly set up, it can trigger a 404 error. Ensure that all necessary templates and pages are present and correctly configured.

    4. Server configuration or caching issues: Sometimes, server misconfigurations or caching problems can cause unexpected errors. Contact your hosting provider or server administrator to check if there are any server-side issues that could be causing the problem.

    Best regards,
    8Theme’s Team

    #356973 Copied
    Avatar: helloaksjhf
    helloaksjhf
    Participant
    May 17, 2023 at 10:34

    my account page is somehow linked wrong, no matter if i click on my account or orders,… it always comes 404 error, even if i change the permalinks. I ask to look and give me more infos to fix this error

    Please contact administrator
    for this information.
    #356979 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 12:45

    Hello,

    Please select the My Account page in WooCommerce > Settings > Advanced.

    Best regards,
    8Theme’s Team

    #357010 Copied

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