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Can only generate coupons with default settings

This topic has 4 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

  • Avatar: Rev7
    Rev7
    Participant
    May 24, 2023 at 10:05

    Hello,
    I’ve tried using the Marketings>Coupons menu to generate a coupon with 100% of discount and free delivery but my custom settings are never saved.
    The coupon is generated with the default settings only.

    Coupon menu

    Not sure if it’s related to XStore or a conflict with another plugin but maybe you could help me with that please ?

    Thank you.

    #357528 Copied Theme version: 9.1.5 WooCommerce version: 7.7.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2023 at 10:28

    Hello Rev7,

    Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    It helps to find out if the situation is caused by XStore or by something else.

    Kind Regards,
    8theme team

    #357534 Copied
    Avatar: Rev7
    Rev7
    Participant
    May 24, 2023 at 11:05

    Thanks for your answer.
    Same issue after switching to the Storefront theme or disabling some plugins like Dynamic Pricing & Discounts…

    Any idea ?

    #357541 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2023 at 12:41

    Hello Rev7,

    In this case, we would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    #357554 Copied

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