Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Wontis,

We hope this message finds you well.

The logo image can be modified by navigating to XStore Builders > Header Builder and editing the template via Elementor.

After investigating the issue, we identified the root cause, as shown in this screenshot: https://prnt.sc/YqNn7SCNUDFy) Once we disabled the mentioned plugin, the logo editing functionality started working correctly.

To clarify, the issue stems from a third-party plugin, **SW Product Bundles**, which is causing an error visible in the WooCommerce logs. This plugin also disrupts the Elementor editor. Therefore, we can confirm that the problem is not related to the theme itself. The Header Builder is now functioning as expected https://prnt.sc/y4Lwn2NQd4lZ

To resolve the issue highlighted in the screenshot, you may consider contacting the author of the SW Product Bundles plugin for further assistance or simply avoid enabling this plugin.

Should you have any further questions or require additional support, please don’t hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello, Parag,

Thank you for contacting us and for using XStore.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Wontis,

We appreciate your prompt response.

Please provide correct credentials – https://prnt.sc/no11-1Oqi98u

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check the situation more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Niolex,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Chandru,

Header Builder via Elemenetor > edit template > Cart settings > https://prnt.sc/_DfQFBGcfXNz > https://prnt.sc/zOvtNXCXwzlo

Best regards,
8Theme’s Team

Hello, AnonShopping,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the situation may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us.

Private Content

Best regards,
8Theme’s Team

Hello, Yasir Alam 8Theme,

Thank you for reaching out to us.

You can use the Elementor plugin to position your content according to your needs and add the desired appearance effects https://prnt.sc/qsnXEoOPpv_w . There are numerous tutorials available on YouTube that demonstrate how to work with the Elementor plugin effectively.

Best regards,
8Theme’s Team

Hello, JadeCommerce,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Komail Alfardan,

We would like to inform you that we have successfully registered the theme on your website without encountering any issues. You may now proceed with the installation of the demo content at your convenience.

Should you require any assistance, please do not hesitate to reach out to us.

Best regards,
8Theme’s Team

Hello, Scardian,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Borzum,

Thank you for reaching out to us with your request.

Appearance > Customizer > Woocommerce (Shop) > Product Catalog > https://prnt.sc/f4TLTiy5h7fG

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team